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01-04-2020 | Concise Research Report

Facilitating Visit Attendance with Staff Reminder Calls in a Safety-Net Clinic

Authors: Miamoua Vang, BA, Mark Linzer, MD, Rebecca Freese, MS, Katherine Vickery, MD, Nathan D. Shippee, PhD, Ellen Coffey, MD

Published in: Journal of General Internal Medicine | Issue 4/2020

Excerpt

Missed appointment (MA) rates in outpatient settings can range from 0 to 58%.¹ High rates of MAs represent a waste of resources^{2, 3} and can lead to emergency department visits, gaps in care,⁴ and economic losses.⁵ …

Shimotsu S, Roehr A, McCarty M, et al. Increased likelihood of missed appointments (“No Shows”) for racial/ethnic minorities in a safety net health system. J Prim Care Comm Health. 2016; 7 (1): 38–40. https://doi.org/10.1177/21501319155999800 CrossRef

Hashim MJ, Franks P, Fiscella K. Effectiveness of telephone reminders in improving rate of appointments kept at an outpatient clinic: A randomized controlled trial. J Am Board Fam Prac. 2001; 14(3):193–196.

Parikh A, Gupta K, Wilson AC, Fields K, Cosgrove NM, Kostis JB. The effectiveness of outpatient appointment reminder systems in reducing no-show rates. Am J Med. 2010; 123 (6):542–548.https://doi.org/10.1016/j.amjmed.2009.11.022 CrossRefPubMed

Hwang AS, Atlas SJ, Cronin P, et al. Appointment “no-shows” are an independent predictor of subsequent quality of care and resource utilization outcomes. J Gen Intern Med. 2015; 30(10):1426–33.https://doi.org/10.1007/s11606-015-3252-3 CrossRefPubMedPubMedCentral

Kheirkhah P, Feng Q, Travis LM, Tavakoli-Tabasi S, Sharafkhaneh A. Prevalence, predictors and economic consequences of no-shows. BMC Health Serv Res. 2016; 16(13):1–6.https://doi.org/10.1186/s12913-015-1243-z CrossRef

Teo AR, Forsberg CW, Marsh HE, Saha S, Dobscha SK. No-show rates when phone appointment reminders are not directly delivered. Psychiatric Serv. 2017; 68 (11):1098–1100.https://doi.org/10.1176/appi.ps.201700128 CrossRef

Title: Facilitating Visit Attendance with Staff Reminder Calls in a Safety-Net Clinic
Authors: Miamoua Vang, BA
Mark Linzer, MD
Rebecca Freese, MS
Katherine Vickery, MD
Nathan D. Shippee, PhD
Ellen Coffey, MD
Publication date: 01-04-2020
Publisher: Springer International Publishing
Published in: Journal of General Internal Medicine / Issue 4/2020
Print ISSN: 0884-8734
Electronic ISSN: 1525-1497
DOI: https://doi.org/10.1007/s11606-020-05655-y

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