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01-06-2019 | Capsule Commentary

Capsule Commentary for Rattray et al., “Do You Know What I Know?”: How Communication Norms and Recipient Design Shape the Content and Effectiveness of Patient Handoffs

Authors: Sara Dunbar, DO, Kathlyn E. Fletcher, MD MA

Published in: Journal of General Internal Medicine | Issue 6/2019

Excerpt

Handoff communication is essential to safely and effectively maintain continuity of care while transitioning patients between teams. “Do You Know What I Know” is an article focused on face-to-face communication and social interactions between residents during verbal handoffs.¹ In this study, the authors analyzed how residents tailor their approach to handoffs based on the resident receiving the handoff (the “receiver”). Thirty-five residents from three different VAs were interviewed and asked about recent handoff experiences. Using thematic analysis, three key themes were identified: receiver characteristics, type of shift/local practice, and patient acuity/receiver familiarity with the patients. …

Rattray NA, Flanagan ME, Militello MA, Barach P, Franks Z, Ebright P, Rehman SU, Gordon HS, Frankel RM. “Do You Know What I Know?”: How Communication Norms and Recipient Design Shape the Content and Effectiveness of Patient Handoffs. J Gen Intern Med. https://doi.org/10.1007/s11606-018-4755-5

Starmer AJ, Spector ND, Srivastava R, Allen AD, Landrigan CP, Sectish TC. I-PASS, a mnemonic to standardize verbal handoffs. Pediatrics 2012;129:201–204.CrossRefPubMed

Title: Capsule Commentary for Rattray et al., “Do You Know What I Know?”: How Communication Norms and Recipient Design Shape the Content and Effectiveness of Patient Handoffs
Authors: Sara Dunbar, DO
Kathlyn E. Fletcher, MD MA
Publication date: 01-06-2019
Publisher: Springer US
Published in: Journal of General Internal Medicine / Issue 6/2019
Print ISSN: 0884-8734
Electronic ISSN: 1525-1497
DOI: https://doi.org/10.1007/s11606-019-04921-y

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Capsule Commentary for Rattray et al., “Do You Know What I Know?”: How Communication Norms and Recipient Design Shape the Content and Effectiveness of Patient Handoffs

Excerpt

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