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Community Mental Health Journal
Published in: Community Mental Health Journal 4/2014

01-05-2014 | Brief Report

Quality Assessment of Mental Health Care by People with Severe Mental Disorders: A Participatory Research Project

Authors: Angelo Barbato, Alessia Bajoni, Filippo Rapisarda, Vito D’Anza, Luigi Fabrizio De Luca, Cristiana Inglese, Sonia Iapichino, Fabrizio Mauriello, Barbara D’Avanzo

Published in: Community Mental Health Journal | Issue 4/2014

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Abstract

This study assessed the perceived quality of care by consumers with severe mental disorders. A questionnaire investigating service quality was developed by a consumer focus group and filled by 204 consumers. In five areas the negative evaluations exceeded or closely approximated the positive ones: choice of professionals, waiting times, information about illness and medications. All five do not refer to the outcomes of care, but to the concept of responsiveness. The results confirmed that people with severe mental disorders can give value judgments on various aspects of care. However, even in a service strongly oriented towards community care, the consumers’ needs in sensitive areas concerning choices, respect and autonomy are not met. The application of the concept of responsiveness to quality improvement may help services to meet consumers’ expectations.
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Metadata
Title
Quality Assessment of Mental Health Care by People with Severe Mental Disorders: A Participatory Research Project
Authors
Angelo Barbato
Alessia Bajoni
Filippo Rapisarda
Vito D’Anza
Luigi Fabrizio De Luca
Cristiana Inglese
Sonia Iapichino
Fabrizio Mauriello
Barbara D’Avanzo
Publication date
01-05-2014
Publisher
Springer US
Published in
Community Mental Health Journal / Issue 4/2014
Print ISSN: 0010-3853
Electronic ISSN: 1573-2789
DOI
https://doi.org/10.1007/s10597-013-9667-6

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