Published in:
01-03-2022 | Addiction | Concise Research Report
Analyzing Online Reviews of Substance Use Disorder Treatment Facilities in the USA Using Machine Learning
Authors:
Anish K. Agarwal, MD, MPH, MS, Sharath C. Guntuku, PhD, Zachary F. Meisel, MD, MPH, MS, Arthur Pelullo, MS, Bill Kinkle, RN, EMT-P, CRS, Raina M. Merchant, MD, MS
Published in:
Journal of General Internal Medicine
|
Issue 4/2022
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Excerpt
Substance use disorder (SUD) continues to have alarming impacts on morbidity and mortality.
1 Quality metrics for SUD remain undefined and less is known about the patient experience when accessing and obtaining care.
2 The search for treatment often begins online where individuals research facilities and are presented with aggregated online reviews. Online reviews are not validated or representative, yet their volume and use are expanding. Research into online reviews of healthcare presents an opportunity to identify trends in organic, patient-driven content.
3 Informing the development of SUD treatment metrics with patient perspectives is important. We analyzed online reviews of US SUD treatment facilities to identify potential drivers of patient experience. …
