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Published in: Journal of General Internal Medicine 7/2019

01-07-2019 | Concise Research Reports

“Told”: the Word Most Correlated to Negative Online Hospital Reviews

Authors: Anish K. Agarwal, MD MPH, Arthur P. Pelullo, MS, Raina M. Merchant, MD MSHP

Published in: Journal of General Internal Medicine | Issue 7/2019

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Excerpt

Online review platforms have the ability to amplify an individual’s voice. The emergence of these platforms provides an open and public forum for patients to express their opinions which may help redefine how health systems approach the patient experience. …
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Metadata
Title
“Told”: the Word Most Correlated to Negative Online Hospital Reviews
Authors
Anish K. Agarwal, MD MPH
Arthur P. Pelullo, MS
Raina M. Merchant, MD MSHP
Publication date
01-07-2019
Publisher
Springer US
Published in
Journal of General Internal Medicine / Issue 7/2019
Print ISSN: 0884-8734
Electronic ISSN: 1525-1497
DOI
https://doi.org/10.1007/s11606-019-04870-6

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