Skip to main content
Top
Published in: Critical Care 1/2018

Open Access 01-12-2018 | Research

Transfers from intensive care unit to hospital ward: a multicentre textual analysis of physician progress notes

Authors: Kyla N. Brown, Jeanna Parsons Leigh, Hasham Kamran, Sean M. Bagshaw, Rob A. Fowler, Peter M. Dodek, Alexis F. Turgeon, Alan J. Forster, Francois Lamontagne, Andrea Soo, Henry T. Stelfox

Published in: Critical Care | Issue 1/2018

Login to get access

Abstract

Background

Little is known about documentation during transitions of patient care between clinical specialties. Therefore, we examined the focus, structure and purpose of physician progress notes for patients transferred from the intensive care unit (ICU) to hospital ward to identify opportunities to improve communication breaks.

Methods

This was a prospective cohort study in ten Canadian hospitals. We analyzed physician progress notes for consenting adult patients transferred from a medical-surgical ICU to hospital ward. The number, length, legibility and content of notes was counted and compared across care settings using mixed-effects linear regression models accounting for clustering within hospitals. Qualitative content analyses were conducted on a stratified random sample of 32 patients.

Results

A total of 447 patient medical records that included 7052 progress notes (mean 2.1 notes/patient/day 95% CI 1.9–2.3) were analyzed. Notes written by the ICU team were significantly longer than notes written by the ward team (mean lines of text 21 vs. 15, p < 0.001). There was a discrepancy between documentation of patient issues in the last ICU and first ward notes; mean agreement of patient issues was 42% [95% CI 31–53%]. Qualitative analyses identified eight themes related to focus (central point – e.g., problem list), structure (organization, – e.g., note-taking style), and purpose (intention – e.g., documentation of patient course) of the notes that varied across clinical specialties and physician seniority.

Conclusions

Important gaps and variations in written documentation during transitions of patient care between ICU and hospital ward physicians are common, and include discrepancies in documentation of patient information.
Appendix
Available only for authorised users
Literature
1.
go back to reference Sutcliffe KM, Lewton E, Rosenthal MM. Communication failures: An insidious contributor to medical mishaps. Acad Med. 2004;79(2):186–94.CrossRefPubMed Sutcliffe KM, Lewton E, Rosenthal MM. Communication failures: An insidious contributor to medical mishaps. Acad Med. 2004;79(2):186–94.CrossRefPubMed
2.
go back to reference Solet DJ, Norvell JM, Rutan GH, et al. Lost in translation: challenges and opportunities in physician-to-physician communication during patient handoffs. Acad Med. 2005;80(12):1094–9.CrossRefPubMed Solet DJ, Norvell JM, Rutan GH, et al. Lost in translation: challenges and opportunities in physician-to-physician communication during patient handoffs. Acad Med. 2005;80(12):1094–9.CrossRefPubMed
3.
go back to reference Greenberg CC, Regenbogen SE, Studdert DM, et al. Patterns of communication breakdowns resulting in injury to surgical patients. J Am Coll Surg. 2007;204(4):533–40.CrossRefPubMed Greenberg CC, Regenbogen SE, Studdert DM, et al. Patterns of communication breakdowns resulting in injury to surgical patients. J Am Coll Surg. 2007;204(4):533–40.CrossRefPubMed
4.
go back to reference Bell CM, Brener SS, Gunraj N, et al. Association of ICU or hospital admission with unintentional discontinuation of medications for chronic diseases. JAMA. 2011;306(8):840–7.CrossRefPubMed Bell CM, Brener SS, Gunraj N, et al. Association of ICU or hospital admission with unintentional discontinuation of medications for chronic diseases. JAMA. 2011;306(8):840–7.CrossRefPubMed
6.
go back to reference McAlister FA, Youngson E, Bakal JA, et al. Impact of physician continuity on death or urgent readmission after discharge among patients with heart failure. CMAJ. 2013;185(14):E681–9.CrossRefPubMedPubMedCentral McAlister FA, Youngson E, Bakal JA, et al. Impact of physician continuity on death or urgent readmission after discharge among patients with heart failure. CMAJ. 2013;185(14):E681–9.CrossRefPubMedPubMedCentral
7.
go back to reference Abraham J, Nguyen V, Almoosa K, et al. Falling through the cracks: Information breakdowns in critical care handoff communication. AMIA Annu Symp Proc. 2011;2011:28–37.PubMedPubMedCentral Abraham J, Nguyen V, Almoosa K, et al. Falling through the cracks: Information breakdowns in critical care handoff communication. AMIA Annu Symp Proc. 2011;2011:28–37.PubMedPubMedCentral
8.
go back to reference Horwitz L, Krumholz H, Green M, et al. Transfers of patient care between house staff on internal medicine wards: a national survey. Arch Intern Med. 2006;166(11):1173–7.CrossRefPubMed Horwitz L, Krumholz H, Green M, et al. Transfers of patient care between house staff on internal medicine wards: a national survey. Arch Intern Med. 2006;166(11):1173–7.CrossRefPubMed
9.
go back to reference Landucci D, Gipe B. The art and science of the handoff: how hospitalists share data. Hospitalist. 1999;3(1):4.PubMed Landucci D, Gipe B. The art and science of the handoff: how hospitalists share data. Hospitalist. 1999;3(1):4.PubMed
10.
go back to reference Apker J, Mallak LA, Gibson SC. Communicating in the "gray zone": perceptions about emergency physician-hospitalist handoffs and patient safety. Acad Emerg Med. 2007;14(10):884–94.PubMed Apker J, Mallak LA, Gibson SC. Communicating in the "gray zone": perceptions about emergency physician-hospitalist handoffs and patient safety. Acad Emerg Med. 2007;14(10):884–94.PubMed
11.
go back to reference Kitch B, Cooper J, Zapol W, et al. Handoffs causing partient harm: A survey of medical and surgical house staff. Jt Comm J Qual Patient Saf. 2008;34(10):563–70.CrossRefPubMed Kitch B, Cooper J, Zapol W, et al. Handoffs causing partient harm: A survey of medical and surgical house staff. Jt Comm J Qual Patient Saf. 2008;34(10):563–70.CrossRefPubMed
12.
go back to reference Petersen L, Brennan T, O-Neil A, et al. Does housestaff discontinuity of care increase the risk for preventable adverse events? Ann Intern Med. 1994;121(11):866–72.CrossRefPubMed Petersen L, Brennan T, O-Neil A, et al. Does housestaff discontinuity of care increase the risk for preventable adverse events? Ann Intern Med. 1994;121(11):866–72.CrossRefPubMed
13.
go back to reference Riesenberg LA, Leitzsch J, Massucci JL, et al. Residents' and attending physicians' handoffs: a systematic review of the literature. Acad Med. 2009;84(12):1775–87.CrossRefPubMed Riesenberg LA, Leitzsch J, Massucci JL, et al. Residents' and attending physicians' handoffs: a systematic review of the literature. Acad Med. 2009;84(12):1775–87.CrossRefPubMed
14.
go back to reference Horwitz L, Meredith T, Schuur J, et al. Dropping the baton: a qualitative analysis of failures during the transition from emergency department to inpatient care. Ann Emerg Med. 2009;53(6):701–710.e704.CrossRefPubMed Horwitz L, Meredith T, Schuur J, et al. Dropping the baton: a qualitative analysis of failures during the transition from emergency department to inpatient care. Ann Emerg Med. 2009;53(6):701–710.e704.CrossRefPubMed
15.
go back to reference Pronovost PJ, Vohr E. Safe patients, smart hospitals. New York: Hudson Street Press; 2010. Pronovost PJ, Vohr E. Safe patients, smart hospitals. New York: Hudson Street Press; 2010.
16.
go back to reference Measuring patient harm in Canadian hospitals. In: Canadian Institute for Health Information; Ottawa: CIHI; 2016. Measuring patient harm in Canadian hospitals. In: Canadian Institute for Health Information; Ottawa: CIHI; 2016.
18.
go back to reference Patterson E, Roth E, Woods D, et al. Handoff strategies in settings with high consequences for failure: lessons for health care operations. Int J Qual Health Care. 2004;16(2):125–32.CrossRefPubMed Patterson E, Roth E, Woods D, et al. Handoff strategies in settings with high consequences for failure: lessons for health care operations. Int J Qual Health Care. 2004;16(2):125–32.CrossRefPubMed
19.
go back to reference Gandi T. Fumbled handoffs: One dropped ball after another. Ann Intern Med. 2005;142(5):352–8.CrossRef Gandi T. Fumbled handoffs: One dropped ball after another. Ann Intern Med. 2005;142(5):352–8.CrossRef
20.
go back to reference Institute of Medicine. Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academy Press; 2001. Institute of Medicine. Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academy Press; 2001.
21.
22.
go back to reference Koopman R, Steege L, Moore J, et al. Physician information needs and electronic health records (EHRs): time to reengineer the clinic note. J Am Board Fam Med. 2015;28(3):316–23.CrossRefPubMed Koopman R, Steege L, Moore J, et al. Physician information needs and electronic health records (EHRs): time to reengineer the clinic note. J Am Board Fam Med. 2015;28(3):316–23.CrossRefPubMed
23.
go back to reference Wood D. Documentation guidelines: evolution, future direction, and compliance. Am J Med. 2001;110(4):332–4.CrossRefPubMed Wood D. Documentation guidelines: evolution, future direction, and compliance. Am J Med. 2001;110(4):332–4.CrossRefPubMed
25.
go back to reference Varelas P, Spanaki M, Hacein-Bey L. Documentation in medical records improves after a neurointensivist's appointment. Neurocrit Care. 2005;3(3):234–6.CrossRefPubMed Varelas P, Spanaki M, Hacein-Bey L. Documentation in medical records improves after a neurointensivist's appointment. Neurocrit Care. 2005;3(3):234–6.CrossRefPubMed
26.
go back to reference Wolff JL, Berger A, Clarke D, et al. Patients, care partners, and shared access to the patient portal: online practices at an integrated health system. J Am Med Inform Assoc. 2016;23(6):1150–8.CrossRefPubMed Wolff JL, Berger A, Clarke D, et al. Patients, care partners, and shared access to the patient portal: online practices at an integrated health system. J Am Med Inform Assoc. 2016;23(6):1150–8.CrossRefPubMed
27.
go back to reference Walker J, Meltsner M, Delbanco T. US experience with doctors and patients sharing clinical notes. BMJ. 2015;350:g7785.CrossRefPubMed Walker J, Meltsner M, Delbanco T. US experience with doctors and patients sharing clinical notes. BMJ. 2015;350:g7785.CrossRefPubMed
28.
go back to reference Langewitz WA, Loeb Y, Nübling M, et al. From patient talk to physician notes - Comparing the content of medical interviews with medical records in a sample of outpatients in Internal Medicine. Patient Educ Couns. 2009;76(3):336–40.CrossRefPubMed Langewitz WA, Loeb Y, Nübling M, et al. From patient talk to physician notes - Comparing the content of medical interviews with medical records in a sample of outpatients in Internal Medicine. Patient Educ Couns. 2009;76(3):336–40.CrossRefPubMed
29.
go back to reference Pollard SE, Neri PM, Wilcox AR, et al. How physicians document outpatient visit notes in an electronic health record. Int J Med Inform. 2013;82(1):39–46.CrossRefPubMed Pollard SE, Neri PM, Wilcox AR, et al. How physicians document outpatient visit notes in an electronic health record. Int J Med Inform. 2013;82(1):39–46.CrossRefPubMed
30.
go back to reference Carpenter I, Ram MB, Croft GP, et al. Medical records and record-keeping standards. Clin Med. 2007;7(4):328–31.CrossRef Carpenter I, Ram MB, Croft GP, et al. Medical records and record-keeping standards. Clin Med. 2007;7(4):328–31.CrossRef
31.
go back to reference Kibble J, Hansen PA, Nelson L. Use of modified SOAP notes and peer-led small-group discussion in a Medical Physiology course: addressing the hidden curriculum. Adv Physiol Educ. 2006;30(4):230–6.CrossRefPubMed Kibble J, Hansen PA, Nelson L. Use of modified SOAP notes and peer-led small-group discussion in a Medical Physiology course: addressing the hidden curriculum. Adv Physiol Educ. 2006;30(4):230–6.CrossRefPubMed
32.
go back to reference Mehta R, Radhakrishnan N, Warring C, et al. The use of evidence-based, problem-oriented templates as a clinical decision support in an inpatient electronic health record system. App Clin Inform. 2016;17(3):790–802.CrossRef Mehta R, Radhakrishnan N, Warring C, et al. The use of evidence-based, problem-oriented templates as a clinical decision support in an inpatient electronic health record system. App Clin Inform. 2016;17(3):790–802.CrossRef
33.
go back to reference Rosenbloom ST, Denny JC, Xu H, et al. Data from clinical notes: a perspective on the tension between structure and flexible documentation. JAMIA. 2011;18(2):181–6.PubMedPubMedCentral Rosenbloom ST, Denny JC, Xu H, et al. Data from clinical notes: a perspective on the tension between structure and flexible documentation. JAMIA. 2011;18(2):181–6.PubMedPubMedCentral
34.
go back to reference Forsvik H, Voipio V, Lamminen J, et al. Literature review of patient record structures from the physician's perspective. J Med Syst. 2017;41(2):29.CrossRefPubMed Forsvik H, Voipio V, Lamminen J, et al. Literature review of patient record structures from the physician's perspective. J Med Syst. 2017;41(2):29.CrossRefPubMed
35.
go back to reference Walsh C, Siegler EL, Cheston E, et al. Provider-to-provider electronic communication in the era of meaningful use: a review of the evidence. J Hosp Med. 2013;8(10):589–97.CrossRefPubMedPubMedCentral Walsh C, Siegler EL, Cheston E, et al. Provider-to-provider electronic communication in the era of meaningful use: a review of the evidence. J Hosp Med. 2013;8(10):589–97.CrossRefPubMedPubMedCentral
36.
go back to reference Brown PJ, Marquard JL, Amster B, et al. What do physicians read (and ignore) in electronic progress notes? App Clin Inform. 2015;5(2):430–44.CrossRef Brown PJ, Marquard JL, Amster B, et al. What do physicians read (and ignore) in electronic progress notes? App Clin Inform. 2015;5(2):430–44.CrossRef
37.
go back to reference Abraham J, Kannampallil T, Patel V. A systematic review of the literature on the evaluation of handoff tools: Implications for research and practice. J Am Med Inform Assoc. 2014;21(1):154–62.CrossRefPubMed Abraham J, Kannampallil T, Patel V. A systematic review of the literature on the evaluation of handoff tools: Implications for research and practice. J Am Med Inform Assoc. 2014;21(1):154–62.CrossRefPubMed
38.
go back to reference Stelfox H, Leigh J, Dodek P, et al. A multi-center prospective cohort study of patient transfers from the intensive care unit to the hospital ward. Intensive Care Med. 2017;43(10):1485–94.CrossRefPubMed Stelfox H, Leigh J, Dodek P, et al. A multi-center prospective cohort study of patient transfers from the intensive care unit to the hospital ward. Intensive Care Med. 2017;43(10):1485–94.CrossRefPubMed
39.
go back to reference Parsons Leigh J, Brown K, Buchner D, et al. Protocol to describe the analysis of text-based communication in medical records for patients discharged from intensive care to hospital ward. BMJ Open. 2016;6(7):1–8.CrossRef Parsons Leigh J, Brown K, Buchner D, et al. Protocol to describe the analysis of text-based communication in medical records for patients discharged from intensive care to hospital ward. BMJ Open. 2016;6(7):1–8.CrossRef
40.
go back to reference Buchner D, Bagshaw SM, Dodek P, et al. Prospective cohort study protocol to describe the transfer of patients from intensive care units to hospital wards. BMJ Open. 2015;5(7):1–8.CrossRef Buchner D, Bagshaw SM, Dodek P, et al. Prospective cohort study protocol to describe the transfer of patients from intensive care units to hospital wards. BMJ Open. 2015;5(7):1–8.CrossRef
41.
go back to reference Strauss A. Qualitative analysis for social scientists. Cambridge: Cambridge University Press; 1987.CrossRef Strauss A. Qualitative analysis for social scientists. Cambridge: Cambridge University Press; 1987.CrossRef
42.
go back to reference Rankin JM. The rhetoric of patient and family centred care: an institutional ethnography into what actually happens. J Adv Nurs. 2014;71(3):526–34.CrossRefPubMed Rankin JM. The rhetoric of patient and family centred care: an institutional ethnography into what actually happens. J Adv Nurs. 2014;71(3):526–34.CrossRefPubMed
43.
go back to reference Varpio L, Rashotte J, Day K, et al. The EHR and building the patient's story: A qualitative investigation of how EHR use obstructs a vital clinical activity. Int J Med Inform. 2015;84(12):1019–28.CrossRefPubMed Varpio L, Rashotte J, Day K, et al. The EHR and building the patient's story: A qualitative investigation of how EHR use obstructs a vital clinical activity. Int J Med Inform. 2015;84(12):1019–28.CrossRefPubMed
44.
go back to reference Grimes TC, Duggan CA, Delaney TP, et al. Medication details documented on hospital discharge: Cross-sectional observational study of factors associated with medication non-reconciliation: Medication details documented on hospital discharge in Ireland. Br J Clin Pharmacol. 2011;71(3):449–57.CrossRefPubMedPubMedCentral Grimes TC, Duggan CA, Delaney TP, et al. Medication details documented on hospital discharge: Cross-sectional observational study of factors associated with medication non-reconciliation: Medication details documented on hospital discharge in Ireland. Br J Clin Pharmacol. 2011;71(3):449–57.CrossRefPubMedPubMedCentral
45.
go back to reference Barnsteiner JH. Medication reconciliation. In: Hughes RG, editor. Patient safety and quality: an evidence-based handbook for nurses. Rockville (MD): Agency for Healthcare Research and Quality; 2008. Barnsteiner JH. Medication reconciliation. In: Hughes RG, editor. Patient safety and quality: an evidence-based handbook for nurses. Rockville (MD): Agency for Healthcare Research and Quality; 2008.
46.
go back to reference Delbanco T, Walker J, Bell SK, et al. Inviting patients to read their doctors' notes: a quasi-experimental study and a look ahead. Ann Intern Med. 2012;157(1):461–70.CrossRefPubMedPubMedCentral Delbanco T, Walker J, Bell SK, et al. Inviting patients to read their doctors' notes: a quasi-experimental study and a look ahead. Ann Intern Med. 2012;157(1):461–70.CrossRefPubMedPubMedCentral
47.
go back to reference Parsons Leigh J, Stelfox HT. Continuity of care for complex medical patients: How far do we go? Am J Respir Crit Care Med. 2017;195(1):1414–6.CrossRefPubMed Parsons Leigh J, Stelfox HT. Continuity of care for complex medical patients: How far do we go? Am J Respir Crit Care Med. 2017;195(1):1414–6.CrossRefPubMed
48.
go back to reference Roukema J, Los RK, Bleeker SE, et al. Paper versus computer: Feasibility of an electronic medical record in general pediatrics. Pediatr. 2006;117:15–21.CrossRef Roukema J, Los RK, Bleeker SE, et al. Paper versus computer: Feasibility of an electronic medical record in general pediatrics. Pediatr. 2006;117:15–21.CrossRef
49.
go back to reference Clarke M, Belden J, Koopman R, et al. Information needs and information seeking behaviour analysis of primary care physicians and nurses: a literature review. Health Info Libr J. 2013;30(3):178–90.CrossRefPubMed Clarke M, Belden J, Koopman R, et al. Information needs and information seeking behaviour analysis of primary care physicians and nurses: a literature review. Health Info Libr J. 2013;30(3):178–90.CrossRefPubMed
Metadata
Title
Transfers from intensive care unit to hospital ward: a multicentre textual analysis of physician progress notes
Authors
Kyla N. Brown
Jeanna Parsons Leigh
Hasham Kamran
Sean M. Bagshaw
Rob A. Fowler
Peter M. Dodek
Alexis F. Turgeon
Alan J. Forster
Francois Lamontagne
Andrea Soo
Henry T. Stelfox
Publication date
01-12-2018
Publisher
BioMed Central
Published in
Critical Care / Issue 1/2018
Electronic ISSN: 1364-8535
DOI
https://doi.org/10.1186/s13054-018-1941-0

Other articles of this Issue 1/2018

Critical Care 1/2018 Go to the issue