Skip to main content
Top
Published in: Implementation Science 1/2015

Open Access 01-12-2015 | Research

Assessing the implementability of telehealth interventions for self-management support: a realist review

Authors: Ivaylo Vassilev, Alison Rowsell, Catherine Pope, Anne Kennedy, Alicia O’Cathain, Chris Salisbury, Anne Rogers

Published in: Implementation Science | Issue 1/2015

Login to get access

Abstract

Background

There is a substantial and continually growing literature on the effectiveness and implementation of discrete telehealth interventions for health condition management. However, it is difficult to predict which technologies are likely to work and be used in practice. In this context, identifying the core mechanisms associated with successful telehealth implementation is relevant to consolidating the likely elements for ensuring a priori optimal design and deployment of telehealth interventions for supporting patients with long-term conditions (LTCs).

Methods

We adopted a two-stage realist synthesis approach to identify the core mechanisms underpinning telehealth interventions. In the second stage of the review, we tested inductively and refined our understanding of the mechanisms. We reviewed qualitative papers focused on COPD, heart failure, diabetes, and behaviours and complications associated with these conditions. The review included 15 papers published 2009 to 2014.

Results

Three concepts were identified, which suggested how telehealth worked to engage and support health-related work. Whether or not and how a telehealth intervention enables or limits the possibility for relationships with professionals and/or peers. Telehealth has the potential to reshape and extend existing relationships, acting as a partial substitute for the role of health professionals. The second concept is fit: successful telehealth interventions are those that can be well integrated into everyday life and health care routines and the need to be easy to use, compatible with patients’ existing environment, skills, and capacity, and that do not significantly disrupt patients’ lives and routines. The third concept is visibility: visualisation of symptoms and feedback has the capacity to improve knowledge, motivation, and a sense of empowerment; engage network members; and reinforce positive behaviour change, prompts for action and surveillance.

Conclusions

Upfront consideration should be given to the mechanisms that are most likely to ensure the successful development and implementation of telehealth interventions. These include considerations about whether and how the telehealth intervention enables or limits the possibility for relationships with professionals and peers, how it fits with existing environment and capacities to self-manage, and visibility-enabling-enhanced awareness to self and others.
Literature
1.
go back to reference Reeves D, Blickem C, Vassilev I, Brooks H, Kennedy A, Richardson G, et al. The contribution of social networks to the health and self-management of patients with long-term conditions: a longitudinal study. PloS one. 2014. doi:10.1371/journal.pone.0098340. Reeves D, Blickem C, Vassilev I, Brooks H, Kennedy A, Richardson G, et al. The contribution of social networks to the health and self-management of patients with long-term conditions: a longitudinal study. PloS one. 2014. doi:10.1371/journal.pone.0098340.
2.
go back to reference Scambler G, Britten N. System, lifeworld and doctor-patient interactions. In: Habermas, Critical Theory and Health. Scambler G. London: Taylor and Francis; 2001. Scambler G, Britten N. System, lifeworld and doctor-patient interactions. In: Habermas, Critical Theory and Health. Scambler G. London: Taylor and Francis; 2001.
3.
go back to reference May C, Harrison R, Finch T, et al. Understanding the normalization of telemedicine services through qualitative evaluation. J Am Med Inform Assoc. 2003;10(6):596–604.PubMedPubMedCentral May C, Harrison R, Finch T, et al. Understanding the normalization of telemedicine services through qualitative evaluation. J Am Med Inform Assoc. 2003;10(6):596–604.PubMedPubMedCentral
4.
go back to reference Rogers A, Vassilev I, Sanders C, Kirk S, Chew-Graham C, Kennedy A, et al. Social networks, work and network-based resources for the management of long-term conditions: a framework and study protocol for developing self-care support. Implement Sci. 2011;6:56.PubMedPubMedCentral Rogers A, Vassilev I, Sanders C, Kirk S, Chew-Graham C, Kennedy A, et al. Social networks, work and network-based resources for the management of long-term conditions: a framework and study protocol for developing self-care support. Implement Sci. 2011;6:56.PubMedPubMedCentral
5.
go back to reference Tran K, Polisena J, Coyle D, Kluge E-H W, McGill S, Noorani H, et al. Overview of home telehealth for chronic disease management. In: Technology overview number 46. Ottawa: Canadian Agency for Drugs and Technologies in Health; 2008. Tran K, Polisena J, Coyle D, Kluge E-H W, McGill S, Noorani H, et al. Overview of home telehealth for chronic disease management. In: Technology overview number 46. Ottawa: Canadian Agency for Drugs and Technologies in Health; 2008.
6.
go back to reference Hoybye MT, Johansen C, Tjornhoj-Thomsen T. Online interaction effects of storytelling in an Internet breast cancer support group. Psycho-Oncology. 2005;14(3):211–20.PubMed Hoybye MT, Johansen C, Tjornhoj-Thomsen T. Online interaction effects of storytelling in an Internet breast cancer support group. Psycho-Oncology. 2005;14(3):211–20.PubMed
7.
go back to reference Marziali E. E-health program for patients with chronic disease. Telemed J E Health. 2009;15(2):176–81.PubMed Marziali E. E-health program for patients with chronic disease. Telemed J E Health. 2009;15(2):176–81.PubMed
8.
go back to reference Sandberg J, Trief PM, Izquierdo R, Goland R, Morin PC, Palmas W, et al. A qualitative study of the experiences and satisfaction of direct telemedicine providers in diabetes case management. Telemed J E Health. 2009;15(8):742–50.PubMed Sandberg J, Trief PM, Izquierdo R, Goland R, Morin PC, Palmas W, et al. A qualitative study of the experiences and satisfaction of direct telemedicine providers in diabetes case management. Telemed J E Health. 2009;15(8):742–50.PubMed
9.
go back to reference LaFramboise LM, Woster J, Yager A, Yates BC. A technological life buoy patient perceptions of the health buddy. J Cardiovasc Nurs. 2009;24(3):216–24.PubMed LaFramboise LM, Woster J, Yager A, Yates BC. A technological life buoy patient perceptions of the health buddy. J Cardiovasc Nurs. 2009;24(3):216–24.PubMed
10.
go back to reference Mackert M, Kahlor L, Tyler D, Gustafson J. Designing e-health interventions for low-health-literate culturally diverse parents: addressing the obesity epidemic. Telemed J E Health. 2009;15(7):672–7.PubMedPubMedCentral Mackert M, Kahlor L, Tyler D, Gustafson J. Designing e-health interventions for low-health-literate culturally diverse parents: addressing the obesity epidemic. Telemed J E Health. 2009;15(7):672–7.PubMedPubMedCentral
11.
go back to reference Rahimpour M, Lovell NH, Celler BG, McCormick J. Patients’ perceptions of a home telecare system. Int J Med Inform. 2008;77(7):486–98.PubMed Rahimpour M, Lovell NH, Celler BG, McCormick J. Patients’ perceptions of a home telecare system. Int J Med Inform. 2008;77(7):486–98.PubMed
12.
go back to reference Dinesen B, Nohr C, Andersen SK, Sejersen H, Toft E. Under surveillance, yet looked after: telehomecare as viewed by patients and their spouse/partners. Eur J Cardiovasc Nurs. 2008;7(3):239–46.PubMed Dinesen B, Nohr C, Andersen SK, Sejersen H, Toft E. Under surveillance, yet looked after: telehomecare as viewed by patients and their spouse/partners. Eur J Cardiovasc Nurs. 2008;7(3):239–46.PubMed
13.
go back to reference Liddy C, Dusseault J, Dahrouge S, Hogg W, Lemelin J, Humbert J. Telehomecare for patients with multiple chronic illnesses: pilot study. Can Fam Physician. 2008;54(1):58–65.PubMedPubMedCentral Liddy C, Dusseault J, Dahrouge S, Hogg W, Lemelin J, Humbert J. Telehomecare for patients with multiple chronic illnesses: pilot study. Can Fam Physician. 2008;54(1):58–65.PubMedPubMedCentral
14.
go back to reference Griffiths F, Lindenmeyer A, Powell J, Lowe P, Thorogood M. Why are health care interventions delivered over the internet? A systematic review of the published literature. J Med Internet Res. 2006;8(2):e10.PubMedPubMedCentral Griffiths F, Lindenmeyer A, Powell J, Lowe P, Thorogood M. Why are health care interventions delivered over the internet? A systematic review of the published literature. J Med Internet Res. 2006;8(2):e10.PubMedPubMedCentral
15.
go back to reference Murray E, Burns J, See Tai S, Lai R, Nazareth I. Interactive health communication applications for people with chronic disease (review). Cochrane Database Syst Rev. 2005;4:CD004274.PubMed Murray E, Burns J, See Tai S, Lai R, Nazareth I. Interactive health communication applications for people with chronic disease (review). Cochrane Database Syst Rev. 2005;4:CD004274.PubMed
16.
go back to reference Krishna S, Boren SA, Balas EA. Healthcare via cell phones: a systematic review. Telemed E Health. 2009;15(3):231–40. Krishna S, Boren SA, Balas EA. Healthcare via cell phones: a systematic review. Telemed E Health. 2009;15(3):231–40.
19.
go back to reference Ziebland S, Wyke S. Health and illness in a connected world: how might sharing experiences on the internet affect people’s health? Milbank Q. 2012;90(2):219–49.PubMedPubMedCentral Ziebland S, Wyke S. Health and illness in a connected world: how might sharing experiences on the internet affect people’s health? Milbank Q. 2012;90(2):219–49.PubMedPubMedCentral
20.
go back to reference Bashshur B, Shannon G, Krupinski E, Grigsby J. The taxonomy of telemedicine. Telemed E Health. 2011;17(6):484–94. Bashshur B, Shannon G, Krupinski E, Grigsby J. The taxonomy of telemedicine. Telemed E Health. 2011;17(6):484–94.
21.
go back to reference Vassilev I, Rogers A, Kennedy A, Koestenruijter J. The influence of social networks on self-management support: a metasynthesis. BMC Public Health. 2014;14:719.PubMedPubMedCentral Vassilev I, Rogers A, Kennedy A, Koestenruijter J. The influence of social networks on self-management support: a metasynthesis. BMC Public Health. 2014;14:719.PubMedPubMedCentral
22.
go back to reference Pawson R. Evidence-based policy: a realist perspective. Los Angeles and London: Sage; 2009. Pawson R. Evidence-based policy: a realist perspective. Los Angeles and London: Sage; 2009.
23.
go back to reference Pawson R, Greenhalgh T, Harvey G, Walshe K. Realist review–a new method of systematic review designed for complex policy interventions. J Health Serv Res Policy. 2005;10 Suppl 1:21–34.PubMed Pawson R, Greenhalgh T, Harvey G, Walshe K. Realist review–a new method of systematic review designed for complex policy interventions. J Health Serv Res Policy. 2005;10 Suppl 1:21–34.PubMed
24.
go back to reference Sanders C, Rogers A, Bowen R, Bower P, Hirani S, Cartwright M, et al. Exploring barriers to participation and adoption of telehealth and telecare within the Whole System Demonstrator trial: a qualitative study. BMC Health Serv Res. 2012;12:220.PubMedPubMedCentral Sanders C, Rogers A, Bowen R, Bower P, Hirani S, Cartwright M, et al. Exploring barriers to participation and adoption of telehealth and telecare within the Whole System Demonstrator trial: a qualitative study. BMC Health Serv Res. 2012;12:220.PubMedPubMedCentral
26.
go back to reference Pilgrim D, Rogers A, Bentall R. The centrality of personal relationships in the creation and amelioration of mental health problems: the current interdisciplinary case. Health. 2009;13:235–54.PubMed Pilgrim D, Rogers A, Bentall R. The centrality of personal relationships in the creation and amelioration of mental health problems: the current interdisciplinary case. Health. 2009;13:235–54.PubMed
27.
go back to reference Protheroe J, Bower P, Chew-Graham C. The use of mixed methodology in evaluating complex interventions: identifying patient factors that moderate the effects of a decision aid. Fam Pract. 2007;24(6):594–600.PubMed Protheroe J, Bower P, Chew-Graham C. The use of mixed methodology in evaluating complex interventions: identifying patient factors that moderate the effects of a decision aid. Fam Pract. 2007;24(6):594–600.PubMed
28.
go back to reference Segar J, Rogers A, Salisbury C, Thomas C. Roles and identities in transition: boundaries of work and inter-professional relationships at the interface between telehealth and primary care. Health Soc Care Commun. 2013;21(6):606–13. Segar J, Rogers A, Salisbury C, Thomas C. Roles and identities in transition: boundaries of work and inter-professional relationships at the interface between telehealth and primary care. Health Soc Care Commun. 2013;21(6):606–13.
29.
go back to reference Fairbrother P, Pinnock H, Hanley J, McCloughan L, Sheikh A, Pagliari C, et al. Continuity, but at what cost? The impact of telemonitoring COPD on continuities of care: a qualitative study. Prim Care Respir J. 2012;21(3):322–8.PubMed Fairbrother P, Pinnock H, Hanley J, McCloughan L, Sheikh A, Pagliari C, et al. Continuity, but at what cost? The impact of telemonitoring COPD on continuities of care: a qualitative study. Prim Care Respir J. 2012;21(3):322–8.PubMed
30.
go back to reference Froisland DH, Arsand E, Skarderud F. Improving diabetes care for young people with type 1 diabetes through visual learning on mobile phones: mixed-methods study. J Med Internet Res. 2012;14(4):113–25. Froisland DH, Arsand E, Skarderud F. Improving diabetes care for young people with type 1 diabetes through visual learning on mobile phones: mixed-methods study. J Med Internet Res. 2012;14(4):113–25.
31.
go back to reference Dinesen B, Huniche L, Toft E. Attitudes to COPD patients towards tele-rehabilitation: a cross-sector case study. Int J Environ Res Public Health. 2013;10:6184–98.PubMedPubMedCentral Dinesen B, Huniche L, Toft E. Attitudes to COPD patients towards tele-rehabilitation: a cross-sector case study. Int J Environ Res Public Health. 2013;10:6184–98.PubMedPubMedCentral
32.
go back to reference Burner E, Menchine M, Taylor E, Arora S. Gender differences in diabetes self-management: a mixed-methods analysis of a mobile health intervention for inner-city Latino patients. J Diabetes Sci Technol. 2013;7:111.PubMedPubMedCentral Burner E, Menchine M, Taylor E, Arora S. Gender differences in diabetes self-management: a mixed-methods analysis of a mobile health intervention for inner-city Latino patients. J Diabetes Sci Technol. 2013;7:111.PubMedPubMedCentral
33.
go back to reference Fairbrother P, Ure J, Hanley J, McCloughan L, Denvir M, Sheikh A, et al. Telemonitoring for chronic heart failure: the views of patients and healthcare professionals - a qualitative study. J Clin Nurs. 2013;23:132–44.PubMed Fairbrother P, Ure J, Hanley J, McCloughan L, Denvir M, Sheikh A, et al. Telemonitoring for chronic heart failure: the views of patients and healthcare professionals - a qualitative study. J Clin Nurs. 2013;23:132–44.PubMed
34.
go back to reference Watson A, Kvedar JC, Rahman B, Pelletier AC, Salber G, Grant RW. Diabetes connected health: a pilot study of a patient- and provider shared glucose monitoring web application. J Diabetes Sci Technol. 2009;3:345.PubMedPubMedCentral Watson A, Kvedar JC, Rahman B, Pelletier AC, Salber G, Grant RW. Diabetes connected health: a pilot study of a patient- and provider shared glucose monitoring web application. J Diabetes Sci Technol. 2009;3:345.PubMedPubMedCentral
35.
go back to reference Pols J, Willems D. Innovation and evaluation: taming and unleashing telecare technology. Sociol Health Illn. 2011;33(3):484–98.PubMed Pols J, Willems D. Innovation and evaluation: taming and unleashing telecare technology. Sociol Health Illn. 2011;33(3):484–98.PubMed
36.
go back to reference Guilcher SJT, Bereket T, Voth J, Haroun VA, Jaglal SB. Spanning boundaries into remote communities: an exploration of experiences with telehealth chronic disease self-management programs in rural Northern Ontario, Canada. Telemed E Health. 2013;19(12):904–9. Guilcher SJT, Bereket T, Voth J, Haroun VA, Jaglal SB. Spanning boundaries into remote communities: an exploration of experiences with telehealth chronic disease self-management programs in rural Northern Ontario, Canada. Telemed E Health. 2013;19(12):904–9.
37.
go back to reference Jones MI, Greenfield SM, Bray EP, Baral-Grant S, Hobbs FDR, Holder R, et al. Patients’ experiences of self-monitoring blood pressure and self-titration of medication: the TASMINH2 trial qualitative study. Br J Gen Pract. 2012;62:e135–42.PubMed Jones MI, Greenfield SM, Bray EP, Baral-Grant S, Hobbs FDR, Holder R, et al. Patients’ experiences of self-monitoring blood pressure and self-titration of medication: the TASMINH2 trial qualitative study. Br J Gen Pract. 2012;62:e135–42.PubMed
38.
go back to reference Fairbrother P, Pinnock H, Hanley J, McCloughan L, Sheikh A, Pagliari C, et al. Exploring telemonitoring and self-management by patients with chronic obstructive pulmonary disease: a qualitative study embedded in a randomized controlled trial. Patient Educ Couns. 2013;93:403–10.PubMed Fairbrother P, Pinnock H, Hanley J, McCloughan L, Sheikh A, Pagliari C, et al. Exploring telemonitoring and self-management by patients with chronic obstructive pulmonary disease: a qualitative study embedded in a randomized controlled trial. Patient Educ Couns. 2013;93:403–10.PubMed
39.
go back to reference Ure J, Pinnock H, Hanley J, Kidd G, Smith EM, Tarling A, et al. Piloting tele-monitoring in COPD: a mixed methods exploration of issues in design and implementation. Prim Care Respir J. 2012;21(1):57–64.PubMed Ure J, Pinnock H, Hanley J, Kidd G, Smith EM, Tarling A, et al. Piloting tele-monitoring in COPD: a mixed methods exploration of issues in design and implementation. Prim Care Respir J. 2012;21(1):57–64.PubMed
40.
go back to reference Dennison L, Morrison L, Conway G, Yardley L. Opportunities and challenges for smartphone applications in supporting health behaviour change: qualitative study. J Med Internet Res. 2013;15(4):e86.PubMedPubMedCentral Dennison L, Morrison L, Conway G, Yardley L. Opportunities and challenges for smartphone applications in supporting health behaviour change: qualitative study. J Med Internet Res. 2013;15(4):e86.PubMedPubMedCentral
41.
go back to reference Voncken-Brewster V, Moser A, van der Weijden T, Nagykaldi Z, de Vries H, Tange H. Usability evaluation of an online, tailored self-management intervention for chronic obstructive pulmonary disease patients incorporating behaviour change techniques. JMIR Res Protoc. 2013;2(1):e3.PubMedPubMedCentral Voncken-Brewster V, Moser A, van der Weijden T, Nagykaldi Z, de Vries H, Tange H. Usability evaluation of an online, tailored self-management intervention for chronic obstructive pulmonary disease patients incorporating behaviour change techniques. JMIR Res Protoc. 2013;2(1):e3.PubMedPubMedCentral
42.
go back to reference Arora S, Kurji AK, Tennant MTS. Dismantling sociocultural barriers to eye care with tele-ophthalmology: lessons from an Alberta Cree community. Clin Invest Med. 2013;36(2):E57–63.PubMed Arora S, Kurji AK, Tennant MTS. Dismantling sociocultural barriers to eye care with tele-ophthalmology: lessons from an Alberta Cree community. Clin Invest Med. 2013;36(2):E57–63.PubMed
43.
go back to reference Taylor J, Coates E, Brewster L, Mountain G, Wessels B, Hawley MS. Examining the use of telehealth in community nursing: identifying the factors affecting frontline staff acceptance and telehealth adoption. J Adv Nurs. 2015;71(2):326–37.PubMed Taylor J, Coates E, Brewster L, Mountain G, Wessels B, Hawley MS. Examining the use of telehealth in community nursing: identifying the factors affecting frontline staff acceptance and telehealth adoption. J Adv Nurs. 2015;71(2):326–37.PubMed
44.
go back to reference Burner ER, Menchine MD, Kubicek K, Robles M, Arora S. Perceptions of successful cues to action and opportunities to augment behaviour triggers in diabetes self-management: qualitative analysis of mobile intervention for low income Latinos with diabetes. J Med Internet Res. 2014;16(1):e25.PubMedPubMedCentral Burner ER, Menchine MD, Kubicek K, Robles M, Arora S. Perceptions of successful cues to action and opportunities to augment behaviour triggers in diabetes self-management: qualitative analysis of mobile intervention for low income Latinos with diabetes. J Med Internet Res. 2014;16(1):e25.PubMedPubMedCentral
45.
go back to reference Beattie A, Shaw A, Kaur S, Kessler D. Primary-care patients’expectations and experiences of online cognitive behavioural therapy for depression: a qualitative study. Health Expect. 2009;12(1):45–59.PubMed Beattie A, Shaw A, Kaur S, Kessler D. Primary-care patients’expectations and experiences of online cognitive behavioural therapy for depression: a qualitative study. Health Expect. 2009;12(1):45–59.PubMed
46.
go back to reference Armstrong N, Hearnshaw H, Powell J, Dale J. Stakeholder perspectives on the development of a virtual clinic for diabetes care: qualitative study. J Med Internet Res. 2007;9(3):e23.PubMedPubMedCentral Armstrong N, Hearnshaw H, Powell J, Dale J. Stakeholder perspectives on the development of a virtual clinic for diabetes care: qualitative study. J Med Internet Res. 2007;9(3):e23.PubMedPubMedCentral
47.
go back to reference Swinton JJ, Robinson WD, et al. Telehealth and rural depression: physician and patient perspectives. Fam Syst Health. 2009;27(2):172–82.PubMed Swinton JJ, Robinson WD, et al. Telehealth and rural depression: physician and patient perspectives. Fam Syst Health. 2009;27(2):172–82.PubMed
Metadata
Title
Assessing the implementability of telehealth interventions for self-management support: a realist review
Authors
Ivaylo Vassilev
Alison Rowsell
Catherine Pope
Anne Kennedy
Alicia O’Cathain
Chris Salisbury
Anne Rogers
Publication date
01-12-2015
Publisher
BioMed Central
Published in
Implementation Science / Issue 1/2015
Electronic ISSN: 1748-5908
DOI
https://doi.org/10.1186/s13012-015-0238-9

Other articles of this Issue 1/2015

Implementation Science 1/2015 Go to the issue