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BMC Health Services Research

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Open Access 01-12-2018 | Technical advance

SMS text messaging to measure working time: the design of a time use study among general practitioners

Authors: Daniël van Hassel, Lud van der Velden, Dinny de Bakker, Ronald Batenburg

Published in: BMC Health Services Research | Issue 1/2018

Abstract

Background

Measuring the working hours of general practitioners (GPs) is an important but complex task due to the effects of bias related to self-reporting, recall, and stress. In this paper we describe the deployment, feasibility, and implementation of an innovative method for measuring, in real time, GPs’ working time, plus the response to the study.

Methods

A Short Message Service (SMS) application was developed which sent messages at random to GPs during their working week. Approximately nineteen GPs participated each week during a period of 57 weeks. The text messages asked if GPs were doing activities related to patients, directly, indirectly, or not at all, at the moment of sending. Participants were requested to reply by SMS.

Results

Approximately 27,000 messages were sent to 1051 GPs over more than one year. The SMS system was functioning 99.9% of the time. GPs replied to 94% of all the messages sent. Only a few participants dropped out of the study. The data was available in real time enabling the researchers to monitor the response and overall quality of the data each day.

Conclusions

The SMS method offers advantages over other instruments of measurement because it allows a better response, ease of use and avoids recall bias. This makes it a feasible method to collect valid data about GPs working time.

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Title: SMS text messaging to measure working time: the design of a time use study among general practitioners
Authors: Daniël van Hassel
Lud van der Velden
Dinny de Bakker
Ronald Batenburg
Publication date: 01-12-2018
Publisher: BioMed Central
Published in: BMC Health Services Research / Issue 1/2018
Electronic ISSN: 1472-6963
DOI: https://doi.org/10.1186/s12913-018-2926-z

Keynote webinar | Spotlight on sleep in brain health

Springer Medicine

SMS text messaging to measure working time: the design of a time use study among general practitioners

Abstract

Background

Methods

Results

Conclusions

Keynote webinar | Spotlight on sleep in brain health

Springer Medicine

Abstract

Background

Methods

Results

Conclusions

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