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BMC Medical Informatics and Decision Making

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Open Access 01-12-2019 | Research article

Construction and application of service quality evaluation system in the preclinical research on cardiovascular implant devices

Authors: Yongchun Cui, Fuliang Luo, Boqing Yang, Bin Li, Qi Zhang, Gopika Das, Guangxin Yue, Jiajie Li, Yue Tang, Xin Wang

Published in: BMC Medical Informatics and Decision Making | Issue 1/2019

Abstract

Background

Services for the preclinical development and evaluation of cardiovascular implant devices (CVIDs) is a new industry. However, there is still no indicator system for quality evaluation. Our aim is to construct a service for quality evaluation system for the preclinical research and development of CVIDs based on Fuzzy Analytical Hierarchy Process (FAHP).

Methods

First, we reviewed the related literature to identify and select possible factors. Second, we developed an analytic hierarchy process framework. Third, we developed a questionnaire based on pairwise comparisons and invited 10 experienced specialists to rate these factors. We then used FAHP to compute the weights of these factors and prioritize them. Finally, to demonstrate the effectiveness of the proposed indicator system, a case study was performed as a practical example.

Results

Four main indicators (professionalism, functionality, stability and security) and 15 subindicators were selected to form the service evaluation system based on literature review and expert’s proposals. According to the weight calculation data, the order of primary indicators by importance, is professionalism (0.6457), security (0.1193), functionality (0.0958) and stability (0.0596) in sequence. Top five secondary indices are personnel’s technical ability, facility and equipment attractiveness, data auditability, confidentiality capability and professional service procedures. In the case study, FW’s final actual effectiveness value was 0.9076, which is the same as the actual situation.

Conclusion

The indicator system established in this study is comprehensive, reasonable, reliable and with strong practicality. It is worth popularizing and applying. The implementation of this evaluation system can provide measurable evidence for service demander and a way to improve service quality for suppliers.

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Title: Construction and application of service quality evaluation system in the preclinical research on cardiovascular implant devices
Authors: Yongchun Cui
Fuliang Luo
Boqing Yang
Bin Li
Qi Zhang
Gopika Das
Guangxin Yue
Jiajie Li
Yue Tang
Xin Wang
Publication date: 01-12-2019
Publisher: BioMed Central
Published in: BMC Medical Informatics and Decision Making / Issue 1/2019
Electronic ISSN: 1472-6947
DOI: https://doi.org/10.1186/s12911-019-0773-4

Keynote webinar | Spotlight on sleep in brain health

Springer Medicine

Construction and application of service quality evaluation system in the preclinical research on cardiovascular implant devices

Abstract

Background

Methods

Results

Conclusion

Keynote webinar | Spotlight on sleep in brain health

Springer Medicine

Abstract

Background

Methods

Results

Conclusion

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