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BMC Primary Care
Published in: BMC Primary Care 1/2014

Open Access 01-12-2014 | Research article

Relationships between actual and desired workplace characteristics and job satisfaction for community health workers in China: a cross-sectional study

Authors: Li Li, Zhong Zhang, Zhinan Sun, Hao Zhou, Xinyan Liu, Heng Li, Lihua Fan, Peter C Coyte

Published in: BMC Primary Care | Issue 1/2014

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Abstract

Background

Community health workers are the main providers of community health services in China and have been important in the process of health system reform that has been in place since 2009. Therefore, it is critical that healthcare managers and policy decision makers motivate current staff and improve their job satisfaction. This study examined workplace characteristics and their contribution to job satisfaction in community health workers in Heilongjiang Province, China.

Methods

A cross-sectional survey of 448 community health workers, from three cities in Heilongjiang province, was conducted between October 1, 2012 and December 31, 2012. Multistage sampling procedures were used to measure socioeconomic and demographic status, job satisfaction, and both actual and desired workplace characteristics. Factor analysis was conducted to determine the main factors contributing to workplace characteristics, and multiple linear regression analysis was performed to assess the key determinants of job satisfaction.

Results

Eight groups of factors were identified as the most important workplace characteristics. These comprised system and policy; fringe benefits; work itself; work relationships; professional development; recognition; work environment; and remuneration. In all cases, all desired workplace characteristics were higher than the associated actual workplace characteristics. The main determinants of job satisfaction were occupation, years worked in health service institution, and five subscales representing the gap between desired and actual workplace characteristics, which were system and policy; fringe benefits; working relationship; professional development; and remuneration.

Conclusions

These findings suggested that managers wishing to enhance job satisfaction should assess workplace characteristics comprehensively and design mechanisms that reduce the gap between actual and desired workplace characteristics.
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Metadata
Title
Relationships between actual and desired workplace characteristics and job satisfaction for community health workers in China: a cross-sectional study
Authors
Li Li
Zhong Zhang
Zhinan Sun
Hao Zhou
Xinyan Liu
Heng Li
Lihua Fan
Peter C Coyte
Publication date
01-12-2014
Publisher
BioMed Central
Published in
BMC Primary Care / Issue 1/2014
Electronic ISSN: 2731-4553
DOI
https://doi.org/10.1186/s12875-014-0180-y

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