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01-03-2019 | Concise Research Reports

Evaluation of the Association of Public Reporting of Patient Ratings of US Primary Care Providers with Inappropriate Care

Authors: Norifumi Kamo, MD, MPP, Barbara L. Williams, PhD, C. Craig Blackmore, MD, MPH

Published in: Journal of General Internal Medicine | Issue 3/2019

Excerpt

Public sharing of patient experience scores to advance patient centeredness has gained traction but remains controversial due to concerns that this may inadvertently contribute to inappropriate care.^{1, 2} Starting in October 2015, at Virginia Mason Medical Center, provider-level patient satisfaction ratings and comments were displayed prominently on the institutional public website. The objectives of this study were to determine whether measures of potentially inappropriate care changed following public sharing of patient satisfaction data, and secondarily to examine the relationship between inappropriate care and provider ratings. …

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Zgierska A, Miller M, Rabago D. Patient Satisfaction, Prescription Drug Abuse, and Potential Unintended Consequences. JAMA 2012;307(13):1377–1378. https://doi.org/10.1001/jama.2012.419.CrossRefPubMedPubMedCentral

Fan VS, Burman M, McDonell MB, Fihn SD. Continuity of Care and Other Determinants of Patient Satisfaction with Primary Care. J Gen Intern Med 2005;20(3):226–233. https://doi.org/10.1111/j.1525-1497.2005.40135.x.CrossRefPubMedPubMedCentral

Pittenger, Kim, et al. Improving acute respiratory infection care through nurse phone care and academic detailing of physicians. J Am Board Fam Med 28.2 (2015): 195–204.CrossRef

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Title: Evaluation of the Association of Public Reporting of Patient Ratings of US Primary Care Providers with Inappropriate Care
Authors: Norifumi Kamo, MD, MPP
Barbara L. Williams, PhD
C. Craig Blackmore, MD, MPH
Publication date: 01-03-2019
Publisher: Springer International Publishing
Published in: Journal of General Internal Medicine / Issue 3/2019
Print ISSN: 0884-8734
Electronic ISSN: 1525-1497
DOI: https://doi.org/10.1007/s11606-018-4706-1

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