Published in:
01-05-2010 | Innovations and Improvement
Improvement Happens: an Interview with Christine Sinsky, MD
Author:
Richard L. Kravitz, MD, MSPH
Published in:
Journal of General Internal Medicine
|
Issue 5/2010
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Excerpt
Medical Associates Clinic (MAC) of Dubuque, Iowa, has generated a lot of buzz for a medium-sized group practice located in a small Midwestern city. At a time when primary care has been declared in crisis, MAC has received national attention for delivering high quality, patient centered primary care. Evidence of high performance comes not just in standard metrics like end-of-year revenue-to-expense ratios and Pneumovax immunization rates, but also in astoundingly low turnover of physicians and staff. …