Skip to main content
Top
Published in: Journal of General Internal Medicine 3/2010

01-03-2010 | Original Article

The Effects of Guided Care on the Perceived Quality of Health Care for Multi-morbid Older Persons: 18-Month Outcomes from a Cluster-Randomized Controlled Trial

Authors: Cynthia M. Boyd, MD, MPH, Lisa Reider, MHS, Katherine Frey, MPH, Daniel Scharfstein, ScD, Bruce Leff, MD, Jennifer Wolff, PhD, Carol Groves, RN, MPA, Lya Karm, MD, Stephen Wegener, PhD, Jill Marsteller, MPP, PhD, Chad Boult, MD, MPH, MBA

Published in: Journal of General Internal Medicine | Issue 3/2010

Login to get access

Abstract

BACKGROUND

The quality of health care for older Americans with chronic conditions is suboptimal.

OBJECTIVE

To evaluate the effects of “Guided Care” on patient-reported quality of chronic illness care.

DESIGN

Cluster-randomized controlled trial of Guided Care in 14 primary care teams.

PARTICIPANTS

Older patients of these teams were eligible to participate if, based on analysis of their recent insurance claims, they were at risk for incurring high health-care costs during the coming year. Small teams of physicians and their at-risk older patients were randomized to receive either Guided Care (GC) or usual care (UC).

INTERVENTION

“Guided Care” is designed to enhance the quality of health care by integrating a registered nurse, trained in chronic care, into a primary care practice to work with 2–5 physicians in providing comprehensive chronic care to 50–60 multi-morbid older patients.

MEASUREMENTS

Eighteen months after baseline, interviewers blinded to group assignment administered the Patient Assessment of Chronic Illness Care (PACIC) survey by telephone. Logistic and linear regression was used to evaluate the effect of the intervention on patient-reported quality of chronic illness care.

RESULTS

Of the 13,534 older patients screened, 2,391 (17.7%) were eligible to participate in the study, of which 904 (37.8%) gave informed consent and were cluster-randomized. After 18 months, 95.3% and 92.2% of the GC and UC recipients who remained alive and eligible completed interviews. Compared to UC recipients, GC recipients had twice greater odds of rating their chronic care highly (aOR = 2.13, 95% CI = 1.30–3.50, p = 0.003).

CONCLUSION

Guided Care improves self-reported quality of chronic health care for multi-morbid older persons.
Literature
1.
go back to reference Norris SL, High K, Gill TM, et al. Health care for older Americans with multiple chronic conditions: A research agenda. J Am Geriatr Soc. 2008;56(1):149–59.CrossRefPubMed Norris SL, High K, Gill TM, et al. Health care for older Americans with multiple chronic conditions: A research agenda. J Am Geriatr Soc. 2008;56(1):149–59.CrossRefPubMed
2.
go back to reference Committee on Quality of Health Care in America, Institute of Medicine. Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academy Press; 2001:364. Committee on Quality of Health Care in America, Institute of Medicine. Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academy Press; 2001:364.
3.
go back to reference Reuben DB, Shekelle PG, Wenger NS. Quality of care for older persons at the dawn of the third millennium. J Am Geriatr Soc. 2003;51(7 Suppl):S346–50.CrossRefPubMed Reuben DB, Shekelle PG, Wenger NS. Quality of care for older persons at the dawn of the third millennium. J Am Geriatr Soc. 2003;51(7 Suppl):S346–50.CrossRefPubMed
4.
go back to reference Boyd C, Darer J, Boult C, Fried L, Boult L, Wu A. Clinical practice guidelines and quality of care for older patients with multiple comorbid disease: Implications for pay for performance. JAMA. 2005;294(6):716–24.CrossRefPubMed Boyd C, Darer J, Boult C, Fried L, Boult L, Wu A. Clinical practice guidelines and quality of care for older patients with multiple comorbid disease: Implications for pay for performance. JAMA. 2005;294(6):716–24.CrossRefPubMed
5.
go back to reference Peikes D, Chen A, Schore J, Brown R. Effects of care coordination on hospitalization, quality of care, and health care expenditures among Medicare beneficiaries: 15 randomized trials. JAMA. 2009;301(6):603–18.CrossRefPubMed Peikes D, Chen A, Schore J, Brown R. Effects of care coordination on hospitalization, quality of care, and health care expenditures among Medicare beneficiaries: 15 randomized trials. JAMA. 2009;301(6):603–18.CrossRefPubMed
7.
go back to reference Bayliss EA, Edwards AE, Steiner JF, Main DS. Processes of care desired by elderly patients with multimorbidities. Fam Pract. 2008;25(4):287–93.CrossRefPubMed Bayliss EA, Edwards AE, Steiner JF, Main DS. Processes of care desired by elderly patients with multimorbidities. Fam Pract. 2008;25(4):287–93.CrossRefPubMed
8.
go back to reference Bodenheimer T, Wagner EH, Grumbach K. Improving primary care for patients with chronic illness. JAMA. 2002;288(14):1775–9.CrossRefPubMed Bodenheimer T, Wagner EH, Grumbach K. Improving primary care for patients with chronic illness. JAMA. 2002;288(14):1775–9.CrossRefPubMed
9.
go back to reference Boyd CM, Boult C, Shadmi E, et al. Guided care for multi-morbid older adults. Gerontologist. 2007;47(5):697–704.PubMed Boyd CM, Boult C, Shadmi E, et al. Guided care for multi-morbid older adults. Gerontologist. 2007;47(5):697–704.PubMed
10.
go back to reference Boyd CM, Shadmi E, Conwell LJ, et al. A pilot test of the effect of guided care on the quality of primary care experiences for multi-morbid older adults. J Gen Intern Med. 2008;23(5):536–42.CrossRefPubMed Boyd CM, Shadmi E, Conwell LJ, et al. A pilot test of the effect of guided care on the quality of primary care experiences for multi-morbid older adults. J Gen Intern Med. 2008;23(5):536–42.CrossRefPubMed
11.
go back to reference Sylvia ML, Griswold M, Dunbar L, Boyd C, Park M, Boult C. Guided care: Cost and utilization outcomes in a pilot study. Dis Manag. 2008;11(1):29–36.CrossRefPubMed Sylvia ML, Griswold M, Dunbar L, Boyd C, Park M, Boult C. Guided care: Cost and utilization outcomes in a pilot study. Dis Manag. 2008;11(1):29–36.CrossRefPubMed
12.
go back to reference Glasgow RE, Wagner EH, Schaefer J, Mahoney LD, Reid RJ, Greene SM. Development and validation of the patient assessment of chronic illness care (PACIC). Med Care. 2005;43(5):436–44.CrossRefPubMed Glasgow RE, Wagner EH, Schaefer J, Mahoney LD, Reid RJ, Greene SM. Development and validation of the patient assessment of chronic illness care (PACIC). Med Care. 2005;43(5):436–44.CrossRefPubMed
13.
go back to reference Schmittdiel J, Mosen DM, Glasgow RE, Hibbard J, Remmers C, Bellows J. Patient assessment of chronic illness care (PACIC) and improved patient-centered outcomes for chronic conditions. J Gen Intern Med. 2008;23(1):77–80.CrossRefPubMed Schmittdiel J, Mosen DM, Glasgow RE, Hibbard J, Remmers C, Bellows J. Patient assessment of chronic illness care (PACIC) and improved patient-centered outcomes for chronic conditions. J Gen Intern Med. 2008;23(1):77–80.CrossRefPubMed
14.
go back to reference Boult C, Reider L, Frey K, et al. The early effects of "guided care" on the quality of health care for multi-morbid older persons: A cluster-randomized controlled trial. J Gerontol Med Sci. 2008;63(A)(3):321–7. Boult C, Reider L, Frey K, et al. The early effects of "guided care" on the quality of health care for multi-morbid older persons: A cluster-randomized controlled trial. J Gerontol Med Sci. 2008;63(A)(3):321–7.
15.
go back to reference Pope GC, Kautter J, Ellis RP, et al. Risk adjustment of medicare capitation payments using the CMS-HCC model. Health Care Financ Rev. 2004;25(4):119–41.PubMed Pope GC, Kautter J, Ellis RP, et al. Risk adjustment of medicare capitation payments using the CMS-HCC model. Health Care Financ Rev. 2004;25(4):119–41.PubMed
16.
go back to reference Ash AS, Ellis RP, Pope GC, et al. Using diagnoses to describe populations and predict costs. Health Care Financ Rev. 2000;21(3):7–28.PubMed Ash AS, Ellis RP, Pope GC, et al. Using diagnoses to describe populations and predict costs. Health Care Financ Rev. 2000;21(3):7–28.PubMed
18.
go back to reference Roland M. Linking physicians' pay to the quality of care–a major experiment in the United Kingdom. N Engl J Med. 2004;351(14):1448–54.CrossRefPubMed Roland M. Linking physicians' pay to the quality of care–a major experiment in the United Kingdom. N Engl J Med. 2004;351(14):1448–54.CrossRefPubMed
19.
go back to reference Coleman EA, Parry C, Chalmers S, Min SJ. The care transitions intervention: Results of a randomized controlled trial. Arch Intern Med. 2006;166(17):1822–8.CrossRefPubMed Coleman EA, Parry C, Chalmers S, Min SJ. The care transitions intervention: Results of a randomized controlled trial. Arch Intern Med. 2006;166(17):1822–8.CrossRefPubMed
20.
go back to reference Coleman EA, Smith JD, Raha D, Min SJ. Posthospital medication discrepancies: Prevalence and contributing factors. Arch Intern Med. 2005;165(16):1842–7.CrossRefPubMed Coleman EA, Smith JD, Raha D, Min SJ. Posthospital medication discrepancies: Prevalence and contributing factors. Arch Intern Med. 2005;165(16):1842–7.CrossRefPubMed
21.
go back to reference Boult C, Reider L, Frey K, Leff B, Boyd CM, Wolff JL, Wegener S, Marsteller J, Karm L, Scharfstein D. Early effects of "guided care" on the quality of health care for multimorbid older persons: A cluster-randomized controlled trial. J Gerontol Med Sci. 2008;63A(3):321–7. Boult C, Reider L, Frey K, Leff B, Boyd CM, Wolff JL, Wegener S, Marsteller J, Karm L, Scharfstein D. Early effects of "guided care" on the quality of health care for multimorbid older persons: A cluster-randomized controlled trial. J Gerontol Med Sci. 2008;63A(3):321–7.
22.
go back to reference Wolff JL, Rand-Giovannetti E, Palmer S, Wegener S, Reider L, Frey K, Scharfstein D, Boult C. Caregiving and chronic care: The guided care program for families and friends. J Gerontol Med Sci. 2009;64A(7):785–91. Wolff JL, Rand-Giovannetti E, Palmer S, Wegener S, Reider L, Frey K, Scharfstein D, Boult C. Caregiving and chronic care: The guided care program for families and friends. J Gerontol Med Sci. 2009;64A(7):785–91.
23.
go back to reference Leff B, Reider L, Frick K, Scharfstein D, Boyd CM, Frey K, Karm L, Boult C. Guided care and the cost of complex health care. American Journal of Managed Care. 2009;15(8):555–9.PubMed Leff B, Reider L, Frick K, Scharfstein D, Boyd CM, Frey K, Karm L, Boult C. Guided care and the cost of complex health care. American Journal of Managed Care. 2009;15(8):555–9.PubMed
Metadata
Title
The Effects of Guided Care on the Perceived Quality of Health Care for Multi-morbid Older Persons: 18-Month Outcomes from a Cluster-Randomized Controlled Trial
Authors
Cynthia M. Boyd, MD, MPH
Lisa Reider, MHS
Katherine Frey, MPH
Daniel Scharfstein, ScD
Bruce Leff, MD
Jennifer Wolff, PhD
Carol Groves, RN, MPA
Lya Karm, MD
Stephen Wegener, PhD
Jill Marsteller, MPP, PhD
Chad Boult, MD, MPH, MBA
Publication date
01-03-2010
Publisher
Springer-Verlag
Published in
Journal of General Internal Medicine / Issue 3/2010
Print ISSN: 0884-8734
Electronic ISSN: 1525-1497
DOI
https://doi.org/10.1007/s11606-009-1192-5

Other articles of this Issue 3/2010

Journal of General Internal Medicine 3/2010 Go to the issue

Healing Arts

Fluoroscopy