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The Journal of Behavioral Health Services & Research

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01-01-2012

Improving Satisfaction in Patients Receiving Mental Health Care: A Case Study

Authors: Marlan Crosier, BS, Jennifer Scott, BA, Bradley Steinfeld, PhD

Published in: The Journal of Behavioral Health Services & Research | Issue 1/2012

Abstract

Patient satisfaction is increasingly becoming an important component of quality for behavioral health care systems. The following report describes Group Health Cooperative’s Behavioral Health Services department experiences over a 5-year period in moving from uncertainty about the value of patient satisfaction and the ability to positively impact patient ratings to achieving a significant improvement in patient ratings of satisfaction with mental health care. In this process, the Behavioral Health Department developed a deeper understanding of patient requirements and improvement strategies which could impact these requirements. A description of the results achieved along with the role of quality improvement processes in understanding and improving patient satisfaction in mental health care is presented.

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Title: Improving Satisfaction in Patients Receiving Mental Health Care: A Case Study
Authors: Marlan Crosier, BS
Jennifer Scott, BA
Bradley Steinfeld, PhD
Publication date: 01-01-2012
Publisher: Springer US
Published in: The Journal of Behavioral Health Services & Research / Issue 1/2012
Print ISSN: 1094-3412
Electronic ISSN: 2168-6793
DOI: https://doi.org/10.1007/s11414-011-9252-0

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Improving Satisfaction in Patients Receiving Mental Health Care: A Case Study

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