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01-06-2016 | Mobile Systems

An Analysis of WhatsApp Usage for Communication Between Consulting and Emergency Physicians

Authors: Umut Gulacti, Ugur Lok, Sinan Hatipoglu, Haci Polat

Published in: Journal of Medical Systems | Issue 6/2016

Abstract

The aim of this study was to evaluate WhatsApp messenger usage for communication between consulting and emergency physicians. A retrospective, observational study was conducted in the emergency department (ED) of a tertiary care university hospital between January 2014 and June 2014. A total of 614 consultations requested by using the WhatsApp application were evaluated, and 519 eligible consultations were included in the study. The WhatsApp messages that were transferred to consultant physicians consisted of 510 (98.3 %) photographic images, 517 (99.6 %) text messages, 59 (11.3 %) videos, and 10 (1.9 %) voice messages. Consultation was most frequently requested from the orthopedics clinic (n = 160, 30.8 %). The majority of requested consultations were terminated only by evaluation via WhatsApp messages. (n = 311, 59.9 %). Most of the consulting physicians were outside of the hospital or were mobile at the time of the consultation (n = 292, 56.3 %). The outside consultation request rate was significantly higher for night shifts than for day shifts (p = .004), and the majority of outside consultation request were concluded by only WhatsApp application (p < .001). WhatsApp is useful a communication tool between physicians, especially for ED consultants who are outside the hospital, because of the ability to transfer large amounts of clinical and radiological data during a short period of time.

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Title: An Analysis of WhatsApp Usage for Communication Between Consulting and Emergency Physicians
Authors: Umut Gulacti
Ugur Lok
Sinan Hatipoglu
Haci Polat
Publication date: 01-06-2016
Publisher: Springer US
Published in: Journal of Medical Systems / Issue 6/2016
Print ISSN: 0148-5598
Electronic ISSN: 1573-689X
DOI: https://doi.org/10.1007/s10916-016-0483-8

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An Analysis of WhatsApp Usage for Communication Between Consulting and Emergency Physicians

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Keynote webinar | Spotlight on medication adherence

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