Published in:
01-05-2020 | Concise Research Report
Instant Messaging: an Innovative Way to Recruit Primary Care Providers for Qualitative Research
Authors:
Justina Wu, MPH, Eleanor T. Lewis, PhD, Paul G. Barnett, PhD, Andrea L. Nevedal, PhD
Published in:
Journal of General Internal Medicine
|
Issue 5/2020
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Excerpt
Recruiting primary care providers (PCPs) for participation in health services research is a major challenge. PCPs report barriers such as time constraints
1–3, low interest or buy-in for the research topic
3, and inadequate rapport with researchers
2. Busy PCPs are overloaded with alerts and reminders
4, and hard to reach via phone
5 or email, resulting in asynchronous communication and lost, forgotten, or ignored messages. In integrated health care systems such as the Veterans Health Administration (VA), organization-wide instant messaging (IM) allows real-time communication between employees. We describe a novel use of IM to increase PCP participation in interviews for health services research. …
