Published in:
Open Access
01-07-2020 | Concise Research Report
Income Disparities and Nonresponse Bias in Surveys of Patient Experience
Authors:
Brian W. Roberts, MD, MSc, Jady Yao, MHA, Christian J. Trzeciak, Louis S. Bezich, MPP, Anthony Mazzarelli, MD, JD, MBE, Stephen Trzeciak, MD, MPH
Published in:
Journal of General Internal Medicine
|
Issue 7/2020
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Excerpt
Recent research suggests an absence of meaningful healthcare disparities in patient experience for disadvantaged populations as assessed by Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS)—the patient survey platform used by the Centers for Medicare and Medicaid Services (CMS).
1, 2 However, the data sources only contained data for returned surveys, and response rates were unavailable. Thus, the potential for nonresponse bias, where responders are not typical of the target patient population (e.g., disadvantaged persons), could not be assessed. Our objective was to assess patient experience survey response rates across socioeconomic status (SES) strata and to test if patient experience surveys are at risk for nonresponse bias. …
