Skip to main content
Top
Published in: BMC Health Services Research 1/2013

Open Access 01-12-2013 | Research article

Corruption, inequality and population perception of healthcare quality in Europe

Authors: Zlatko Nikoloski, Elias Mossialos

Published in: BMC Health Services Research | Issue 1/2013

Login to get access

Abstract

Background

Evaluating the quality of healthcare and patient safety using general population questionnaires is important from research and policy perspective. Using a special wave of the Eurobarometer survey, we analysed the general population’s perception of health care quality and patient safety in a cross-country setting.

Methods

We used ordered probit, ordinary least squares and probit analysis to estimate the determinants of health care quality, and ordered logit analysis to analyse the likelihood of being harmed by a specific medical procedure. The models used population weights as well as country-clustered standard errors.

Results

We found robust evidence for the impact of socio-demographic variables on the perception of quality of health care. More specifically, we found a non-linear impact of age on the perception of quality of health care and patient safety, as well as a negative impact of poverty on both perception of quality and patient safety. We also found robust evidence that countries with higher corruption levels were associated with worse perceptions of quality of health care. Finally, we found evidence that income inequality affects patients’ perception vis-à-vis safety, thus feeding into the poverty/health care quality nexus.

Conclusions

Socio-demographic factors and two macro variables (corruption and income inequality) explain the perception of quality of health care and likelihood of being harmed by adverse events. The results carry significant policy weight and could explain why targeting only the health care sector (without an overall reform of the public sector) could potentially be challenging.
Appendix
Available only for authorised users
Literature
1.
go back to reference Robinson A, Hohmann K, Rifkin J, Topp D, Gilroy C, Pickard J, Anderson R: Physicians and Public Opinion on quality of health care and problems with medical errors. Arch Intern Med. 2002, 162. Robinson A, Hohmann K, Rifkin J, Topp D, Gilroy C, Pickard J, Anderson R: Physicians and Public Opinion on quality of health care and problems with medical errors. Arch Intern Med. 2002, 162.
2.
go back to reference Sofaer S, Firminger K: Patient perception of the quality of health services. Ann Rev Public Health. 2005, 26: 513-559. 10.1146/annurev.publhealth.25.050503.153958.CrossRef Sofaer S, Firminger K: Patient perception of the quality of health services. Ann Rev Public Health. 2005, 26: 513-559. 10.1146/annurev.publhealth.25.050503.153958.CrossRef
3.
go back to reference Anderson RT, Barbara AM, Weisman C, Scholle SH, Binko J: Aqualitative analysis of women’s satisfaction with primary care from a panel of focus groups in the national centers of excellence in women’s health. J Womens Health Gend Based Med. 2001, 10: 637-647. 10.1089/15246090152563515.CrossRefPubMed Anderson RT, Barbara AM, Weisman C, Scholle SH, Binko J: Aqualitative analysis of women’s satisfaction with primary care from a panel of focus groups in the national centers of excellence in women’s health. J Womens Health Gend Based Med. 2001, 10: 637-647. 10.1089/15246090152563515.CrossRefPubMed
4.
go back to reference Attree M: Patients’ and relatives’ experiences and perspectives of ‘Good’ and ‘Not so Good’ quality care. J Adv Nurs. 2001, 33: 456-466. 10.1046/j.1365-2648.2001.01689.x.CrossRefPubMed Attree M: Patients’ and relatives’ experiences and perspectives of ‘Good’ and ‘Not so Good’ quality care. J Adv Nurs. 2001, 33: 456-466. 10.1046/j.1365-2648.2001.01689.x.CrossRefPubMed
5.
go back to reference Concato J, Feinstein AR: Asking patients what they like: overlooked attributes of patient satisfaction with primary care. Am J Med. 1997, 102: 399-406. 10.1016/S0002-9343(97)00092-2.CrossRefPubMed Concato J, Feinstein AR: Asking patients what they like: overlooked attributes of patient satisfaction with primary care. Am J Med. 1997, 102: 399-406. 10.1016/S0002-9343(97)00092-2.CrossRefPubMed
6.
go back to reference Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL: Through the Patient’s Eyes: Understanding and Promoting Patient-Centered Care. 1993, San Francisco: Jossey-Bass Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL: Through the Patient’s Eyes: Understanding and Promoting Patient-Centered Care. 1993, San Francisco: Jossey-Bass
7.
go back to reference Irurita VF: Factors affecting the quality of nursing care: the patient’s perspective. Int J Nurs Pract. 1999, 5: 86-94. 10.1046/j.1440-172x.1999.00156.x.CrossRefPubMed Irurita VF: Factors affecting the quality of nursing care: the patient’s perspective. Int J Nurs Pract. 1999, 5: 86-94. 10.1046/j.1440-172x.1999.00156.x.CrossRefPubMed
8.
go back to reference Jun M, Peterson R, Zsidisin G: The identification and measurement of quality in health care: focus group interview results. Health Care Manage Rev. 1998, 23: 81-97.CrossRefPubMed Jun M, Peterson R, Zsidisin G: The identification and measurement of quality in health care: focus group interview results. Health Care Manage Rev. 1998, 23: 81-97.CrossRefPubMed
9.
go back to reference Larrabee JH, Bolden LV: Defining patient-perceived quality of nursing care. J Nurs Care Qual. 2001, 16: 34-60. 10.1097/00001786-200110000-00005.CrossRefPubMed Larrabee JH, Bolden LV: Defining patient-perceived quality of nursing care. J Nurs Care Qual. 2001, 16: 34-60. 10.1097/00001786-200110000-00005.CrossRefPubMed
10.
go back to reference Ngo-Metzger Q, Massagli MP, Clarridge BR, Manocchia M, Davis RB: Linguistic and cultural barriers to care: perspectives of Chinese and Vietnamese immigrants. J. Gen Intern Med. 2003, 18: 44-52. 10.1046/j.1525-1497.2003.20205.x.CrossRefPubMedPubMedCentral Ngo-Metzger Q, Massagli MP, Clarridge BR, Manocchia M, Davis RB: Linguistic and cultural barriers to care: perspectives of Chinese and Vietnamese immigrants. J. Gen Intern Med. 2003, 18: 44-52. 10.1046/j.1525-1497.2003.20205.x.CrossRefPubMedPubMedCentral
11.
go back to reference Radwin L: Oncology patients’ perceptions of quality nursing care. Res Nurs Health. 2000, 23: 179-190. 10.1002/1098-240X(200006)23:3<179::AID-NUR2>3.0.CO;2-T.CrossRefPubMed Radwin L: Oncology patients’ perceptions of quality nursing care. Res Nurs Health. 2000, 23: 179-190. 10.1002/1098-240X(200006)23:3<179::AID-NUR2>3.0.CO;2-T.CrossRefPubMed
12.
go back to reference Stichler JF, Weiss ME: Through the eye of the beholder: multiple perspectives on quality in women’s health care. Qual Manag Health Care. 2000, 8: 1-13.CrossRefPubMed Stichler JF, Weiss ME: Through the eye of the beholder: multiple perspectives on quality in women’s health care. Qual Manag Health Care. 2000, 8: 1-13.CrossRefPubMed
13.
go back to reference Ware JE, Davies-Avery A, Stewart AL: The measurement and meaning of patient satisfaction. Health Med Care Serv Rev. 1992, 1: 1-15. Ware JE, Davies-Avery A, Stewart AL: The measurement and meaning of patient satisfaction. Health Med Care Serv Rev. 1992, 1: 1-15.
14.
go back to reference Taylor SA, Cronin JJ: Modelling patient satisfaction and service quality. J Health Care Market. 1994, 14: 34-44. Taylor SA, Cronin JJ: Modelling patient satisfaction and service quality. J Health Care Market. 1994, 14: 34-44.
15.
go back to reference Babakus E, Mangold WG: Adapting the SERVQUAL scale to hospital services: an empirical investigation. Health Sci Res. 1992, 26: 767-786. Babakus E, Mangold WG: Adapting the SERVQUAL scale to hospital services: an empirical investigation. Health Sci Res. 1992, 26: 767-786.
16.
go back to reference Sohail S: Service quality in hospitals: more favourable than you might think. Manag Serv Qual. 2003, 13: 197-206. 10.1108/09604520310476463.CrossRef Sohail S: Service quality in hospitals: more favourable than you might think. Manag Serv Qual. 2003, 13: 197-206. 10.1108/09604520310476463.CrossRef
17.
go back to reference Crow R, Gage H, Hampson J, Hart J, Kimber A: The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess. 2002, 6: 1-92.CrossRefPubMed Crow R, Gage H, Hampson J, Hart J, Kimber A: The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess. 2002, 6: 1-92.CrossRefPubMed
18.
go back to reference Cleary PD, Zaslavsky AM, Cioffi M: Sex differences in assessments of the quality of Medicare managed care. Womens Health Issues. 2000, 10: 70-79. 10.1016/S1049-3867(99)00045-6.CrossRefPubMed Cleary PD, Zaslavsky AM, Cioffi M: Sex differences in assessments of the quality of Medicare managed care. Womens Health Issues. 2000, 10: 70-79. 10.1016/S1049-3867(99)00045-6.CrossRefPubMed
19.
go back to reference Wendt C, Kohl J, Mischke M, Pfeifer M: How do Europeans perceive their healthcare system? Patterns of satisfaction and preference for state involvement in the field of healthcare. Eur Sociolog Rev. 2009, 26: 177-192.CrossRef Wendt C, Kohl J, Mischke M, Pfeifer M: How do Europeans perceive their healthcare system? Patterns of satisfaction and preference for state involvement in the field of healthcare. Eur Sociolog Rev. 2009, 26: 177-192.CrossRef
20.
go back to reference Gronroos C: Service Management and Marketing. 1990, Lexington, MA: Lexington Books Gronroos C: Service Management and Marketing. 1990, Lexington, MA: Lexington Books
21.
go back to reference Zifko-Baliga GM, Krampf RF: Managing perceptions of hospital quality. Market Health Serv. 1997, 17: 28-35. Zifko-Baliga GM, Krampf RF: Managing perceptions of hospital quality. Market Health Serv. 1997, 17: 28-35.
22.
go back to reference DeRuyter K, Wetzels M: On the complex nature of patient evaluations of general practice service. J Econ Psychol. 1998, 19: 565-590. 10.1016/S0167-4870(98)00025-7.CrossRef DeRuyter K, Wetzels M: On the complex nature of patient evaluations of general practice service. J Econ Psychol. 1998, 19: 565-590. 10.1016/S0167-4870(98)00025-7.CrossRef
23.
go back to reference Miller R, Luft H: HMO Plan performance update: an analysis of the literature, 1997–2001. Health Aff. 2002, 21: 63-86. 10.1377/hlthaff.21.4.63.CrossRef Miller R, Luft H: HMO Plan performance update: an analysis of the literature, 1997–2001. Health Aff. 2002, 21: 63-86. 10.1377/hlthaff.21.4.63.CrossRef
24.
go back to reference Miller R, Luft H: Does managed care lead to better or worse quality of care. Health Aff. 2002, 16: 7-25.CrossRef Miller R, Luft H: Does managed care lead to better or worse quality of care. Health Aff. 2002, 16: 7-25.CrossRef
25.
go back to reference Carlson MJ, Shaul JA, Eisen SV, Cleary PD: The influence of patient characteristics on ratings of managed behavioural health care. J Behav Health Ser Res. 2002, 29: 481-489. 10.1007/BF02287354.CrossRef Carlson MJ, Shaul JA, Eisen SV, Cleary PD: The influence of patient characteristics on ratings of managed behavioural health care. J Behav Health Ser Res. 2002, 29: 481-489. 10.1007/BF02287354.CrossRef
26.
go back to reference Cleary PD, Edgman-Levitan S, McMullen W, Delbanco TL: The relationship between reported problems and patient summary evaluations of hospital care. Qual Rev Bull. 1992, 18: 53-59. Cleary PD, Edgman-Levitan S, McMullen W, Delbanco TL: The relationship between reported problems and patient summary evaluations of hospital care. Qual Rev Bull. 1992, 18: 53-59.
27.
go back to reference Haviland MG, Morales LS, Reise SP, Hays RD: Do health care ratings differ by race or ethnicity?. JT Comm J Qual Saf. 2003, 29: 134-145.PubMed Haviland MG, Morales LS, Reise SP, Hays RD: Do health care ratings differ by race or ethnicity?. JT Comm J Qual Saf. 2003, 29: 134-145.PubMed
28.
go back to reference Roohan PJ, Franko SJ, Anarella JP, Dellehunt LK, Gesten FC: Do commercial managed care members rate their health plans differently than Medicaid managed care members?. Health Serv Res. 2003, 38: 1121-1134. 10.1111/1475-6773.00166.CrossRefPubMedPubMedCentral Roohan PJ, Franko SJ, Anarella JP, Dellehunt LK, Gesten FC: Do commercial managed care members rate their health plans differently than Medicaid managed care members?. Health Serv Res. 2003, 38: 1121-1134. 10.1111/1475-6773.00166.CrossRefPubMedPubMedCentral
29.
go back to reference Schoen C, Osborn R, Squires D, Doty M, Pierson R, Applebaum S: How health insurance design affects access to care and costs, by Income, in Eleven countries. Health Aff. 2010, 12: 2323-2334.CrossRef Schoen C, Osborn R, Squires D, Doty M, Pierson R, Applebaum S: How health insurance design affects access to care and costs, by Income, in Eleven countries. Health Aff. 2010, 12: 2323-2334.CrossRef
30.
go back to reference Nikoloski Z, Ihsan Ajwad M: A reprise if 1998 – Nutrition and health expenditures of Russian families during the global recession: evidence from the Russia Longitudinal Monitoring Survey (RLMS). World Bank Policy Research Working Paper. 2012, forthcoming Nikoloski Z, Ihsan Ajwad M: A reprise if 1998 – Nutrition and health expenditures of Russian families during the global recession: evidence from the Russia Longitudinal Monitoring Survey (RLMS). World Bank Policy Research Working Paper. 2012, forthcoming
Metadata
Title
Corruption, inequality and population perception of healthcare quality in Europe
Authors
Zlatko Nikoloski
Elias Mossialos
Publication date
01-12-2013
Publisher
BioMed Central
Published in
BMC Health Services Research / Issue 1/2013
Electronic ISSN: 1472-6963
DOI
https://doi.org/10.1186/1472-6963-13-472

Other articles of this Issue 1/2013

BMC Health Services Research 1/2013 Go to the issue