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Insights into Imaging
Published in: Insights into Imaging 1/2019

Open Access 01-12-2019 | Computed Tomography | Original Article

Identifying communication-related predictors of patient satisfaction in a briefing prior to contrast-enhanced computed tomography

Authors: Valentina Scholz, Sandra Lange, Britta Rosenberg, Marie-Luise Kromrey, Annika Syperek, Norbert Hosten, Thomas Kohlmann, Michael Kirsch

Published in: Insights into Imaging | Issue 1/2019

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Abstract

Background

This study aimed to prospectively investigate patients’ satisfaction with briefings before computed tomography (CT) examinations, determine feasibility, and identify factors influencing patient satisfaction independent of patient and physician characteristics.

Methods

One hundred sixty patients received information by a radiologist prior to contrast-enhanced CT examinations in an open, prospective, two-center, cross-sectional study (including the introduction of the radiologist, procedure, radiation exposure, possible side effects, and alternatives). Afterwards, patients and radiologists evaluated the briefing using a standardized questionnaire. Additionally, factors such as age, socioeconomic status, inpatient/outpatient status, length of the radiologist’s professional experience, duration of the briefing, clarity of the radiologist’s explanations as perceived by patients, and the duration of communication were obtained in this questionnaire. Subsequently, three classes of influencing factors were defined and entered stepwise into a hierarchical regression.

Results

Patient satisfaction ratings differed significantly by type of hospitalization, perceived type of communication, and patient gender. Hierarchical regression analysis revealed that perceived clarity was the strongest predictor of patients’ satisfaction when controlling for the patient and physician characteristics.

Conclusions

Patients appeared to be satisfied with the briefing prior to CT examination. The mean briefing time (2 min 35 s) seemed feasible. Patients’ demographics influenced satisfaction. To improve patients’ satisfaction with briefings before contrast-enhanced CT, radiologists should aim to clarify their communication.
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Metadata
Title
Identifying communication-related predictors of patient satisfaction in a briefing prior to contrast-enhanced computed tomography
Authors
Valentina Scholz
Sandra Lange
Britta Rosenberg
Marie-Luise Kromrey
Annika Syperek
Norbert Hosten
Thomas Kohlmann
Michael Kirsch
Publication date
01-12-2019
Publisher
Springer Berlin Heidelberg
Published in
Insights into Imaging / Issue 1/2019
Electronic ISSN: 1869-4101
DOI
https://doi.org/10.1186/s13244-019-0778-7

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