Published in:
01-05-2019 | Care | Editorial
Improving Care Coordination for Veterans Within VA and Across Healthcare Systems
Authors:
Kristina M. Cordasco, MD, MPH, MSHS, Denise M. Hynes, PhD, MPH, RN, Kristin M. Mattocks, PhD, MPH, Lori A. Bastian, MD, MPH, Hayden B. Bosworth, PhD, David Atkins, MD, MPH
Published in:
Journal of General Internal Medicine
|
Special Issue 1/2019
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Excerpt
In the Veterans’ Health Administration (VA), care coordination is described as facilitating integration of, and navigation through, healthcare services, within and across care settings, to help patients receive the care they need and want without unnecessary duplication of services or avoidable inconvenience.
1 VA coordinates care within VA and with non-VA providers across a continuum of service intensity—from basic care coordination (for all Veterans), to care management (for Veterans with chronic medical illnesses), to highly resource-intensive case management (for Veterans with biopsychosocially complex conditions).
2 Coordinating care is essential for improving patients’ clinical outcomes, enhancing patients’ experiences of care, increasing provider satisfaction, and decreasing costs.
3 …
