Capsule Commentary on Ganguli et al., What Do High-Risk Patients Value? Perspectives on a Care Management Program

Excerpt

Ganguli et al. surveyed high-risk patients enrolled in a care coordination management program in order to obtain their perspectives on the program.1 Many institutions are implementing programs for high-risk patients; most are motivated by a desire to reduce utilization and cost and improve patient outcomes. Such interventions demonstrate variable success.2 While Ganguli’s program is one of the few demonstrating reduced utilization and costs, the authors posit that other outcomes, such as satisfaction, quality of life, and perceived care integration, are important and more realistic targets for these programs. They found that participants in this program reported helpful interactions with their care team around medical and social determinants of health. …