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Journal of General Internal Medicine
Published in: Journal of General Internal Medicine 12/2016

01-12-2016 | Capsule Commentary

Capsule Commentary of Shah et al., Targeted Reminder Phone Calls to Patients at High Risk to No-Show for Primary Care Appointment: A Randomized Trial

Author: Hyo Jung Tak, PhD

Published in: Journal of General Internal Medicine | Issue 12/2016

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Excerpt

This randomized controlled trial of a telephone intervention in a hospital-based primary care clinic found that a reminder phone call reduced the no-show rate.1 This is timely and important because empirical evidence suggests that expanded health insurance coverage would potentially increase appointment wait time because of constraints on medical capacity, raising concern regarding efficient appointment coordination in health care services. For example, the average appointment wait time to see an internist increased from 33 days to 52 days when health care reform was initially implemented in Massachusetts.2 …
Literature
1.
Shah SJ, Cronin P, Hong CS, Hwang AS, Ashburner JM, Bearnot BI, Richardson CA, Fosburgh BW, Kimball AB. Targeted reminder phone calls to patients at high risk to no-show for primary care appointment: a randomized trial. J Gen Intern Med. 2016. doi:10.​1007/​s11606-016-3813-0.
2.
Massachusetts Medical Society. 2011 patient access to health care study: a survey of Massachusetts Physicians’ Offices. Waltham: Massachusetts Medical Society; 2011.
3.
Murray M, Bodenheimer T, Rittenhouse D, Grumbach K. Improving timely access to primary care: case studies of the advanced access model. JAMA. 2003;289(8):1042–6.CrossRefPubMed
4.
5.
Hardin JW, Hilbe JM. Generalized estimating equations. 2nd ed. Boca Raton: Chapman and Hall/CRC; 2012.
Metadata
Title
Capsule Commentary of Shah et al., Targeted Reminder Phone Calls to Patients at High Risk to No-Show for Primary Care Appointment: A Randomized Trial
Author
Hyo Jung Tak, PhD
Publication date
01-12-2016
Publisher
Springer US
Published in
Journal of General Internal Medicine / Issue 12/2016
Print ISSN: 0884-8734
Electronic ISSN: 1525-1497
DOI
https://doi.org/10.1007/s11606-016-3835-7

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Keynote webinar | Spotlight on medication adherence

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WHO estimates that half of all patients worldwide are non-adherent to their prescribed medication. The consequences of poor adherence can be catastrophic, on both the individual and population level.

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