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Administration and Policy in Mental Health and Mental Health Services Research

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01-01-2014 | Original Paper

Quality Indicators for Family Support Services and Their Relationship to Organizational Social Context

Authors: S. Serene Olin, Nate Williams, Michele Pollock, Kelsey Armusewicz, Krista Kutash, Charles Glisson, Kimberly E. Hoagwood

Published in: Administration and Policy in Mental Health and Mental Health Services Research | Issue 1/2014

Abstract

Quality measurement is an important component of healthcare reform. The relationship of quality indicators (QIs) for parent-delivered family support services to organizational social contexts known to improve quality is unexamined. This study employs data collected from 21 child mental health programs that deliver team-based family support services. Performance on two levels of QIs—those targeting the program and staff—were significantly associated with organizational social context profiles and dimensions. High quality program policies are associated with positive organizational cultures and engaging climates. Inappropriate staff practices are associated with resistant cultures. Implications for organizational strategies to improve service quality are discussed.

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Title: Quality Indicators for Family Support Services and Their Relationship to Organizational Social Context
Authors: S. Serene Olin
Nate Williams
Michele Pollock
Kelsey Armusewicz
Krista Kutash
Charles Glisson
Kimberly E. Hoagwood
Publication date: 01-01-2014
Publisher: Springer US
Published in: Administration and Policy in Mental Health and Mental Health Services Research / Issue 1/2014
Print ISSN: 0894-587X
Electronic ISSN: 1573-3289
DOI: https://doi.org/10.1007/s10488-013-0499-z

At a glance: The STEP trials

Springer Medicine

Quality Indicators for Family Support Services and Their Relationship to Organizational Social Context

Abstract

At a glance: The STEP trials

Springer Medicine

Abstract

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