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Published in:

01-06-2006

Qualitative Assessment of Mental Health Service Satisfaction: Strengths and Limitations of a Self-Administered Procedure

Authors: Michel Perreault, Ph.D., Nicole Pawliuk, M.A., Renée Veilleux, B.A., Michel Rousseau, M.Sc.

Published in: Community Mental Health Journal | Issue 3/2006

Abstract

A qualitative procedure based on self-administered open-ended questions was assessed in three psychiatric outpatient clinics in Montreal. Acceptability to clients, mode of administration and convergent validity were evaluated. Comparison with findings from personal interviews demonstrates a lower frequency in responses but similar patterns in sources of satisfaction/dissatisfaction. Scores generated by quantification of responses to one of the open-ended questions presented a significant correlation with a standardized questionnaire (OQOS) administered to 242 psychiatric outpatients. Findings suggest that a self-administered procedure based on open-ended questions could be practical and useful for both formative evaluation and monitoring in environments with limited resources.

With Bonferroni correction, p=.0125. For clinic environment, \(\chi^{2}(1) =1.13\), p>.0125, for clinician, \(\chi^{2}(1)=.09\), p>.0125, for interventions, \(\chi^{2}(1)=.95\), p>.0125.

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Title: Qualitative Assessment of Mental Health Service Satisfaction: Strengths and Limitations of a Self-Administered Procedure
Authors: Michel Perreault, Ph.D.
Nicole Pawliuk, M.A.
Renée Veilleux, B.A.
Michel Rousseau, M.Sc.
Publication date: 01-06-2006
Publisher: Springer US
Published in: Community Mental Health Journal / Issue 3/2006
Print ISSN: 0010-3853
Electronic ISSN: 1573-2789
DOI: https://doi.org/10.1007/s10597-005-9028-1

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Qualitative Assessment of Mental Health Service Satisfaction: Strengths and Limitations of a Self-Administered Procedure

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