Skip to main content
Top
Published in: Canadian Journal of Anesthesia/Journal canadien d'anesthésie 7/2019

01-07-2019 | Reports of Original Investigations

Prevalence and predictors of exposure to disruptive behaviour in the operating room

Authors: Alexander Villafranca, MSc, Brett Hiebert, MSc, Colin Hamlin, MA, Amy Young, MD, Divya Parveen, BSc, Rakesh C. Arora, MD, PhD, Michael Avidan, MBBCh, Eric Jacobsohn, MD, FRCPC

Published in: Canadian Journal of Anesthesia/Journal canadien d'anesthésie | Issue 7/2019

Login to get access

Abstract

Purpose

Disruptive intraoperative behaviour ranges from incivility to abuse. This behaviour can have deleterious effects on clinicians, students, institutions, and patients. Previous investigations of this behaviour used underdeveloped tools or small sampling frames. We therefore examined the prevalence and predictors of perceived exposure to disruptive behaviour in a multinational sample of operating room clinicians.

Methods

A total of 134 perioperative associations in seven countries were asked to distribute a survey examining five types of exposure to disruptive behaviour: personal, directed toward patients, directed toward colleagues, directed toward others, or undirected. To compare the average amount of exposure with each type, we used a Friedman’s test with select post hoc Wilcoxon tests. A negative binomial regression model identified socio-demographic predictors of personal exposure.

Results

Of the 134 organizations approached, 23 (17%) complied. The total response rate was estimated to be 7.6% (7465/101,624). Almost all (97.0%; 95% confidence interval [CI], 96.6 to 97.4) of the respondents reported exposure to disruptive behaviour in the past year, with the average respondent experiencing 61 incidents per year (95% CI, 57 to 65). Groups reporting higher personal exposure included clinicians who were young, inexperienced, female, non-heterosexual, working as nurses, or working in clinics with private funding (all P < 0.05).

Conclusion

Perceived exposure to disruptive behaviour was prevalent and frequent, with the most common behaviours involving speaking ill of clinicians and patients. These perceptions, whether accurate or not, can result in detrimental consequences. Greater efforts are required to eliminate disruptive intraoperative behaviour, with recognition that specific groups are more likely to report experiencing such behaviours.
Appendix
Available only for authorised users
Literature
1.
go back to reference Hutchinson M, Jackson D. Hostile clinician behaviours in the nursing work environment and implications for patient care: a mixed-methods systematic review. BMC Nurs 2013; 12: 25.CrossRefPubMedPubMedCentral Hutchinson M, Jackson D. Hostile clinician behaviours in the nursing work environment and implications for patient care: a mixed-methods systematic review. BMC Nurs 2013; 12: 25.CrossRefPubMedPubMedCentral
2.
go back to reference Villafranca A, Fast I, Jacobsohn E. Disruptive behavior in the operating room: prevalence, consequences, prevention, and management. Curr Opin Anaesthesiol 2018; 31: 366-74.CrossRefPubMed Villafranca A, Fast I, Jacobsohn E. Disruptive behavior in the operating room: prevalence, consequences, prevention, and management. Curr Opin Anaesthesiol 2018; 31: 366-74.CrossRefPubMed
3.
go back to reference Vukmir RB. Disruptive Healthcare Provider Behavior: An Evidence-Based Guide. NY: Springer; 2016 .CrossRef Vukmir RB. Disruptive Healthcare Provider Behavior: An Evidence-Based Guide. NY: Springer; 2016 .CrossRef
4.
go back to reference Villafranca A, Hamlin C, Enns S, Jacobsohn E. Disruptive behaviour in the perioperative setting: a contemporary review. Can J Anesth 2017; 64: 128-40.CrossRefPubMed Villafranca A, Hamlin C, Enns S, Jacobsohn E. Disruptive behaviour in the perioperative setting: a contemporary review. Can J Anesth 2017; 64: 128-40.CrossRefPubMed
5.
go back to reference Nielsen M, Magerøy N, Gjerstad J, Einarsen S. Workplace bullying and subsequent health problems. Tidsskr Nor Laegeforen 2014; 134: 1233-8.CrossRefPubMed Nielsen M, Magerøy N, Gjerstad J, Einarsen S. Workplace bullying and subsequent health problems. Tidsskr Nor Laegeforen 2014; 134: 1233-8.CrossRefPubMed
6.
go back to reference Ludwig B, Turk B, Seitz T, Klaus I, Löffler-Stastka H. The search for attitude-a hidden curriculum assessment from a central European perspective. Wien Klin Wochenschr 2018; 130: 134-40.CrossRefPubMedPubMedCentral Ludwig B, Turk B, Seitz T, Klaus I, Löffler-Stastka H. The search for attitude-a hidden curriculum assessment from a central European perspective. Wien Klin Wochenschr 2018; 130: 134-40.CrossRefPubMedPubMedCentral
7.
go back to reference Maddineshat M, Hashemi M, Tabatabaeichehr M. Evaluation of the disruptive behaviors among treatment teams and its reflection on the therapy process of patients in the operating room: the impact of personal conflicts. J Educ Health Promot 2017; 6: 69.PubMedPubMedCentral Maddineshat M, Hashemi M, Tabatabaeichehr M. Evaluation of the disruptive behaviors among treatment teams and its reflection on the therapy process of patients in the operating room: the impact of personal conflicts. J Educ Health Promot 2017; 6: 69.PubMedPubMedCentral
8.
go back to reference Pfifferling JH. The disruptive physician. A quality of professional life factor. Physician Exec 1999; 25: 56-61. Pfifferling JH. The disruptive physician. A quality of professional life factor. Physician Exec 1999; 25: 56-61.
9.
go back to reference Vessey JA, Demarco RF, Gaffney DA, Budin WC. Bullying of staff registered nurses in the workplace: a preliminary study for developing personal and organizational strategies for the transformation of hostile to healthy workplace environments. J Prof Nurs 2009; 25: 299-306.CrossRefPubMed Vessey JA, Demarco RF, Gaffney DA, Budin WC. Bullying of staff registered nurses in the workplace: a preliminary study for developing personal and organizational strategies for the transformation of hostile to healthy workplace environments. J Prof Nurs 2009; 25: 299-306.CrossRefPubMed
10.
go back to reference Haines T, Stringer B, Duku E. Workplace safety climiate and incivility amonh British Columbia and Ontario operating room nurses: a preliminary investigation. Can J Commun Ment Health 2007; 26: 141-52.CrossRef Haines T, Stringer B, Duku E. Workplace safety climiate and incivility amonh British Columbia and Ontario operating room nurses: a preliminary investigation. Can J Commun Ment Health 2007; 26: 141-52.CrossRef
11.
go back to reference Michael R, Jenkins HJ. Work-related trauma: the experiences of perioperative nurses. Collegian 2001; 8: 19-25.CrossRefPubMed Michael R, Jenkins HJ. Work-related trauma: the experiences of perioperative nurses. Collegian 2001; 8: 19-25.CrossRefPubMed
13.
14.
go back to reference Cook JK, Green M, Topp RV. Exploring the impact of physician verbal abuse on perioperative nurses. AORN J 2001; 74: 317-20, 322-7, 329-31. Cook JK, Green M, Topp RV. Exploring the impact of physician verbal abuse on perioperative nurses. AORN J 2001; 74: 317-20, 322-7, 329-31.
15.
go back to reference Chiou ST, Chiang JH, Huang N, Wu CH, Chien LY. Health issues among nurses in Taiwanese hospitals: national survey. Int J Nurs Stud 2013; 50: 1377-84.CrossRefPubMed Chiou ST, Chiang JH, Huang N, Wu CH, Chien LY. Health issues among nurses in Taiwanese hospitals: national survey. Int J Nurs Stud 2013; 50: 1377-84.CrossRefPubMed
16.
17.
go back to reference Dull DL, Fox L. Perception of intimidation in a perioperative setting. Am J Med Qual 2010; 25: 87-94.CrossRefPubMed Dull DL, Fox L. Perception of intimidation in a perioperative setting. Am J Med Qual 2010; 25: 87-94.CrossRefPubMed
18.
19.
go back to reference Rosenstein AH, O’Daniel M. Impact and Implications of disruptive behavior in the perioperative arena. J Am Coll Surg 2006; 203: 96-105.CrossRefPubMed Rosenstein AH, O’Daniel M. Impact and Implications of disruptive behavior in the perioperative arena. J Am Coll Surg 2006; 203: 96-105.CrossRefPubMed
20.
go back to reference Pisklakov S, Davidson ML, Schoenberg CM, Marcus A. Feeling bullied at the workplace. Acta Anaesthesiol Scand 2014; 58: 373-4.CrossRefPubMed Pisklakov S, Davidson ML, Schoenberg CM, Marcus A. Feeling bullied at the workplace. Acta Anaesthesiol Scand 2014; 58: 373-4.CrossRefPubMed
21.
go back to reference Walrath JM, Dang D, Nyberg D. An organizational assessment of disruptive clinician behavior: findings and implications. J Nurs Care Qual 2013; 28: 110-21.CrossRefPubMed Walrath JM, Dang D, Nyberg D. An organizational assessment of disruptive clinician behavior: findings and implications. J Nurs Care Qual 2013; 28: 110-21.CrossRefPubMed
22.
go back to reference Stecker M, Stecker MM. Disruptive staff interactions: a serious source of inter-provider conflict and stress in health care settings. Issues Ment Heal Nurs 2014; 35: 533-41.CrossRef Stecker M, Stecker MM. Disruptive staff interactions: a serious source of inter-provider conflict and stress in health care settings. Issues Ment Heal Nurs 2014; 35: 533-41.CrossRef
23.
go back to reference Kamchuchat C, Chongsuvivatwong V, Oncheujit S, Yip TW, Sangthong R. Workplace violence directed at nursing staff of a general hospital in southern Thailand. J Occ Health 2008; 50: 201-7.CrossRef Kamchuchat C, Chongsuvivatwong V, Oncheujit S, Yip TW, Sangthong R. Workplace violence directed at nursing staff of a general hospital in southern Thailand. J Occ Health 2008; 50: 201-7.CrossRef
24.
go back to reference Dang D, Nyberg D, Walrath JM, Kim MT. Development and validation of the Johns Hopkins Disruptive Clinician Behavior Survey. Am J Med Qual 2015; 30: 470-6.CrossRefPubMed Dang D, Nyberg D, Walrath JM, Kim MT. Development and validation of the Johns Hopkins Disruptive Clinician Behavior Survey. Am J Med Qual 2015; 30: 470-6.CrossRefPubMed
26.
go back to reference Lin IF, Schaeffer NC. Using survey participants to estimate the impact of nonparticipation. Public Opin Q 1995; 59: 236-58.CrossRef Lin IF, Schaeffer NC. Using survey participants to estimate the impact of nonparticipation. Public Opin Q 1995; 59: 236-58.CrossRef
27.
go back to reference Lewis EF, Hardy M, Snaith B. Estimating the effect of nonresponse bias in a survey of hospital organizations. Eval Health Prof 2013; 36: 330-51.CrossRefPubMed Lewis EF, Hardy M, Snaith B. Estimating the effect of nonresponse bias in a survey of hospital organizations. Eval Health Prof 2013; 36: 330-51.CrossRefPubMed
28.
go back to reference Orme JG, Combs-Orme T. Multiple Regression with Discrete Dependent Variables. UK: Oxford University Press; 2009. p. 160-5.CrossRef Orme JG, Combs-Orme T. Multiple Regression with Discrete Dependent Variables. UK: Oxford University Press; 2009. p. 160-5.CrossRef
29.
go back to reference Mazzocco K, Petitti DB, Fong KT, et al. Surgical team behaviors and patient outcomes. Am J Surg 2009; 197: 678-85.CrossRefPubMed Mazzocco K, Petitti DB, Fong KT, et al. Surgical team behaviors and patient outcomes. Am J Surg 2009; 197: 678-85.CrossRefPubMed
30.
go back to reference Gardner D, O’Driscoll M, Cooper-Thomas HD, et al. Predictors of workplace bullying and cyber-bullying in New Zealand. Int J Environ Res Public Health 2016; 13: E448.CrossRef Gardner D, O’Driscoll M, Cooper-Thomas HD, et al. Predictors of workplace bullying and cyber-bullying in New Zealand. Int J Environ Res Public Health 2016; 13: E448.CrossRef
31.
34.
35.
go back to reference Hauge LJ, Skogstad A, Einarsen S. Individual and situational predictors of workplace bullying: why do perpetrators engage in the bullying of others? Work Stress 2009; 23: 349-58.CrossRef Hauge LJ, Skogstad A, Einarsen S. Individual and situational predictors of workplace bullying: why do perpetrators engage in the bullying of others? Work Stress 2009; 23: 349-58.CrossRef
36.
go back to reference Jacobson RP, Hood JN, Jacobso KJ. Moral emotions as predictors of workplace bullying: reducing the likelihood of bullying perpetration. Acad Manage Proc 2015; Supplement 15223. Jacobson RP, Hood JN, Jacobso KJ. Moral emotions as predictors of workplace bullying: reducing the likelihood of bullying perpetration. Acad Manage Proc 2015; Supplement 15223.
37.
go back to reference Hoel H, Glasø L, Hetland J, Cooper CL, Einarsen S. Leadership styles as predictors of self-reported and observed workplace bullying. Br J Manag 2010; 21: 453-68. Hoel H, Glasø L, Hetland J, Cooper CL, Einarsen S. Leadership styles as predictors of self-reported and observed workplace bullying. Br J Manag 2010; 21: 453-68.
38.
go back to reference Hauge LJ, Skogstad A, Einarsen S. Relationships between stressful work environments and bullying: results of a large representative study. Work Stress 2007; 21: 220-42.CrossRef Hauge LJ, Skogstad A, Einarsen S. Relationships between stressful work environments and bullying: results of a large representative study. Work Stress 2007; 21: 220-42.CrossRef
Metadata
Title
Prevalence and predictors of exposure to disruptive behaviour in the operating room
Authors
Alexander Villafranca, MSc
Brett Hiebert, MSc
Colin Hamlin, MA
Amy Young, MD
Divya Parveen, BSc
Rakesh C. Arora, MD, PhD
Michael Avidan, MBBCh
Eric Jacobsohn, MD, FRCPC
Publication date
01-07-2019
Publisher
Springer International Publishing
Published in
Canadian Journal of Anesthesia/Journal canadien d'anesthésie / Issue 7/2019
Print ISSN: 0832-610X
Electronic ISSN: 1496-8975
DOI
https://doi.org/10.1007/s12630-019-01333-8

Other articles of this Issue 7/2019

Canadian Journal of Anesthesia/Journal canadien d'anesthésie 7/2019 Go to the issue