Skip to main content
Top
Published in: Implementation Science 1/2006

Open Access 01-12-2006 | Systematic Review

Organizational interventions to implement improvements in patient care: a structured review of reviews

Authors: Michel Wensing, Hub Wollersheim, Richard Grol

Published in: Implementation Science | Issue 1/2006

Login to get access

Abstract

Background

Changing the organization of patient care should contribute to improved patient outcomes as functioning of clinical teams and organizational structures are important enablers for improvement.

Objective

To provide an overview of the research evidence on effects of organizational strategies to implement improvements in patient care.

Design

Structured review of published reviews of rigorous evaluations.

Data sources

Published reviews of studies on organizational interventions.

Review methods

Searches were conducted in two data-bases (Pubmed, Cochrane Library) and in selected journals. Reviews were included, if these were based on a systematic search, focused on rigorous evaluations of organizational changes, and were published between 1995 and 2003.
Two investigators independently extracted information from the reviews regarding their clinical focus, methodological quality and main quantitative findings.

Results

A total of 36 reviews were included, but not all were high-quality reviews. The reviews were too heterogeneous for quantitative synthesis. None of the strategies produced consistent effects. Professional performance was generally improved by revision of professional roles and computer systems for knowledge management. Patient outcomes was generally improved by multidisciplinary teams, integrated care services, and computer systems. Cost savings were reported from integrated care services. The benefits of quality management remained uncertain.

Conclusion

There is a growing evidence base of rigorous evaluations of organizational strategies, but the evidence underlying some strategies is limited and for no strategy can the effects be predicted with high certainty.
Literature
1.
go back to reference McGlynn EA, Asch SM, Adams J: The quality of health care delivered to adults in the United States. N Engl J Med. 2003, 348: 2635-45. 10.1056/NEJMsa022615.CrossRefPubMed McGlynn EA, Asch SM, Adams J: The quality of health care delivered to adults in the United States. N Engl J Med. 2003, 348: 2635-45. 10.1056/NEJMsa022615.CrossRefPubMed
2.
go back to reference Grol R, Grimshaw J: From best evidence to best practice: effective implementation of change in patients' care. Lancet. 2003, 362: 1225-30. 10.1016/S0140-6736(03)14546-1.CrossRefPubMed Grol R, Grimshaw J: From best evidence to best practice: effective implementation of change in patients' care. Lancet. 2003, 362: 1225-30. 10.1016/S0140-6736(03)14546-1.CrossRefPubMed
3.
go back to reference Grimshaw J, Thomas RE, Maclennan G: Effectiveness and efficiency of guideline dissemination and implementation strategies. Health Technol Assess. 2004, 8 (6): Grimshaw J, Thomas RE, Maclennan G: Effectiveness and efficiency of guideline dissemination and implementation strategies. Health Technol Assess. 2004, 8 (6):
4.
go back to reference Cabana MD, Rand CS, Power NR: Why don't physicians follow clinical practice guidelines? A framework for improvement. JAMA. 1999, 282: 1458-65. 10.1001/jama.282.15.1458.CrossRefPubMed Cabana MD, Rand CS, Power NR: Why don't physicians follow clinical practice guidelines? A framework for improvement. JAMA. 1999, 282: 1458-65. 10.1001/jama.282.15.1458.CrossRefPubMed
5.
go back to reference Bero LA, Grilli R, Grimshaw JM: Closing the gap between research and practice: an overview of systematic reviews of interventions to promote the implementation of research findings. BMJ. 1998, 317: 265-8.CrossRef Bero LA, Grilli R, Grimshaw JM: Closing the gap between research and practice: an overview of systematic reviews of interventions to promote the implementation of research findings. BMJ. 1998, 317: 265-8.CrossRef
6.
go back to reference Grimshaw JM, Shirran L, Thomas R: Changing provider behavior. An overview of systematic reviews of interventions. Med Care. 2001, 39: S2-45. 10.1097/00005650-200108002-00002.CrossRef Grimshaw JM, Shirran L, Thomas R: Changing provider behavior. An overview of systematic reviews of interventions. Med Care. 2001, 39: S2-45. 10.1097/00005650-200108002-00002.CrossRef
8.
go back to reference Badamgarav E, Croft JD, Hohlbauch A: Effects of disease management programs on functional status of patients with rheumatoid arthritis. Arthritis & Rheumatoism. 2003, 49: 377-387. 10.1002/art.11120.CrossRef Badamgarav E, Croft JD, Hohlbauch A: Effects of disease management programs on functional status of patients with rheumatoid arthritis. Arthritis & Rheumatoism. 2003, 49: 377-387. 10.1002/art.11120.CrossRef
9.
go back to reference Balas EA, Austin Boren S, Brown GD: Effect of physician profiling on utilization. Meta-analysis of randomized clinical trials. J Gen Intern Med. 1996, 11: 584-90.CrossRefPubMed Balas EA, Austin Boren S, Brown GD: Effect of physician profiling on utilization. Meta-analysis of randomized clinical trials. J Gen Intern Med. 1996, 11: 584-90.CrossRefPubMed
10.
go back to reference Balas EA, Krishna S, Kretschmer RA, Cheek TR, Lobach DF, Boren SA: Computerized knowledge management in diabetes care. Med Care. 2004, 42: 610-21. 10.1097/01.mlr.0000128008.12117.f8.CrossRefPubMed Balas EA, Krishna S, Kretschmer RA, Cheek TR, Lobach DF, Boren SA: Computerized knowledge management in diabetes care. Med Care. 2004, 42: 610-21. 10.1097/01.mlr.0000128008.12117.f8.CrossRefPubMed
11.
go back to reference Beney J, Bero LA, Bond C: Expanding the roles of outpatient pharmacists: effects on health services utilisation, costs, and patient outcomes. Cochrane Library. 2000, 1 Beney J, Bero LA, Bond C: Expanding the roles of outpatient pharmacists: effects on health services utilisation, costs, and patient outcomes. Cochrane Library. 2000, 1
12.
go back to reference Bower P, Sibbald B: On-site mental health workers in primary care: effects on professional practice. Cochrane Library. 2000, 1 Bower P, Sibbald B: On-site mental health workers in primary care: effects on professional practice. Cochrane Library. 2000, 1
13.
go back to reference Brown SA, Grimes DE: A meta-analysis of nurse practitioners and nurse midwives in primary care. Nursing Res. 1995, 44: 322-339.CrossRef Brown SA, Grimes DE: A meta-analysis of nurse practitioners and nurse midwives in primary care. Nursing Res. 1995, 44: 322-339.CrossRef
14.
go back to reference Currell R, Urquhart C: Nursing record systems: effects on nursing practice and health care outcomes. Cochrane Library. 1999, 3- Currell R, Urquhart C: Nursing record systems: effects on nursing practice and health care outcomes. Cochrane Library. 1999, 3-
15.
go back to reference Dijkstra R, Wensing M, Thomas R, Akkermans J, Grimshaw J, Grol R: Relationship between organizational characteristics and the effect of clinical guidelines on medical performance at hospitals, a meta-analysis. PhD thesis. 2004, University Nijmegen Dijkstra R, Wensing M, Thomas R, Akkermans J, Grimshaw J, Grol R: Relationship between organizational characteristics and the effect of clinical guidelines on medical performance at hospitals, a meta-analysis. PhD thesis. 2004, University Nijmegen
16.
go back to reference Ferguson JA, Weinberger M: Case management programs in primary care. J Gen Int Med. 1998, 13: 123-126. 10.1046/j.1525-1497.1998.00029.x.CrossRef Ferguson JA, Weinberger M: Case management programs in primary care. J Gen Int Med. 1998, 13: 123-126. 10.1046/j.1525-1497.1998.00029.x.CrossRef
17.
go back to reference Gilbody S, Whitty P, Grimshaw J, Thomas R: Educational and organizational interventions to improve the management of depression in primary care. A systematic review. JAMA. 2003, 289: 3145-51. 10.1001/jama.289.23.3145.CrossRefPubMed Gilbody S, Whitty P, Grimshaw J, Thomas R: Educational and organizational interventions to improve the management of depression in primary care. A systematic review. JAMA. 2003, 289: 3145-51. 10.1001/jama.289.23.3145.CrossRefPubMed
18.
go back to reference Hearn J, Higginson IJ: Do specialist palliative care teams improve outcomes for cancer patients? A systematic literature review. Palliative Medicine. 1998, 12: 317-32. 10.1191/026921698676226729.CrossRefPubMed Hearn J, Higginson IJ: Do specialist palliative care teams improve outcomes for cancer patients? A systematic literature review. Palliative Medicine. 1998, 12: 317-32. 10.1191/026921698676226729.CrossRefPubMed
19.
go back to reference Horrocks S, Anderson E, Salisbury C: Systematic review of whether nurse practitioners working in primary care can provide equivalent care to doctors. BMJ. 2002, 324: 819-23. 10.1136/bmj.324.7341.819.CrossRefPubMedPubMedCentral Horrocks S, Anderson E, Salisbury C: Systematic review of whether nurse practitioners working in primary care can provide equivalent care to doctors. BMJ. 2002, 324: 819-23. 10.1136/bmj.324.7341.819.CrossRefPubMedPubMedCentral
20.
go back to reference Hulscher MEJL, Wensing M, Grol RPTM: Interventions to improve the delivery of preventive services in primary care. Am J Public Health. 1999, 89 (5): 737-46.CrossRefPubMedPubMedCentral Hulscher MEJL, Wensing M, Grol RPTM: Interventions to improve the delivery of preventive services in primary care. Am J Public Health. 1999, 89 (5): 737-46.CrossRefPubMedPubMedCentral
21.
go back to reference Kaushal R, Shojania KG, Bates DW: Effects of computerized physician order entry and clinical decision support systems on medication safety. A systematic review. Arch Intern Med. 2003, 163: 1409-16. 10.1001/archinte.163.12.1409.CrossRefPubMed Kaushal R, Shojania KG, Bates DW: Effects of computerized physician order entry and clinical decision support systems on medication safety. A systematic review. Arch Intern Med. 2003, 163: 1409-16. 10.1001/archinte.163.12.1409.CrossRefPubMed
22.
go back to reference Kwan J, Sandercock P: In-hospital pathways for stroke. Cochrane Library. 2002, 1 Kwan J, Sandercock P: In-hospital pathways for stroke. Cochrane Library. 2002, 1
23.
go back to reference Loveman E, Royle P, Waugh N: Specialist nurses in diabetes mellitus. Cochrane Library. 2003, 1 Loveman E, Royle P, Waugh N: Specialist nurses in diabetes mellitus. Cochrane Library. 2003, 1
24.
go back to reference Mandelblatt J, Kanetsky PA: Effectiveness of interventions to enhance physician screening for breast cancer. J Fam Pract. 1995, 40: 162-171.PubMed Mandelblatt J, Kanetsky PA: Effectiveness of interventions to enhance physician screening for breast cancer. J Fam Pract. 1995, 40: 162-171.PubMed
25.
go back to reference McAlister FA, Lawson FME, Teo KK, Armstrong PW: A systematic review of randomized trials of disease management programs in heart failure. Am J Med. 2001, 110: 378-84. 10.1016/S0002-9343(00)00743-9.CrossRefPubMed McAlister FA, Lawson FME, Teo KK, Armstrong PW: A systematic review of randomized trials of disease management programs in heart failure. Am J Med. 2001, 110: 378-84. 10.1016/S0002-9343(00)00743-9.CrossRefPubMed
26.
go back to reference McAlister FA, Lawson FME, Teo KK, Armstrong : Randomized trials of secondary prevention programs in coronary heart disease: systematic review. BMJ. 2001, 323: 957-62. 10.1136/bmj.323.7319.957.CrossRefPubMedPubMedCentral McAlister FA, Lawson FME, Teo KK, Armstrong : Randomized trials of secondary prevention programs in coronary heart disease: systematic review. BMJ. 2001, 323: 957-62. 10.1136/bmj.323.7319.957.CrossRefPubMedPubMedCentral
27.
go back to reference Mitchell E, Sullivan F: A descriptive feast but an evaluative famine: systematic review of published articles on primary care computing during 1980–97. BMJ. 2001, 322: 279-82. 10.1136/bmj.322.7281.279.CrossRefPubMedPubMedCentral Mitchell E, Sullivan F: A descriptive feast but an evaluative famine: systematic review of published articles on primary care computing during 1980–97. BMJ. 2001, 322: 279-82. 10.1136/bmj.322.7281.279.CrossRefPubMedPubMedCentral
28.
go back to reference Mitchell G, Del Mar C, Francis D: Does primary medical practitioner involvement with a specialist team improve patient outcomes: a systematic review. Br J Gen Pract. 2002, 52: 934-939.PubMedPubMedCentral Mitchell G, Del Mar C, Francis D: Does primary medical practitioner involvement with a specialist team improve patient outcomes: a systematic review. Br J Gen Pract. 2002, 52: 934-939.PubMedPubMedCentral
29.
go back to reference Norris SL, Nichols PJ, Caspersen CJ: The effectiveness of disease and case management for people with diabetes. A systematic review. Am J Prev Med. 2002, 22: 15-38. 10.1016/S0749-3797(02)00423-3.CrossRefPubMed Norris SL, Nichols PJ, Caspersen CJ: The effectiveness of disease and case management for people with diabetes. A systematic review. Am J Prev Med. 2002, 22: 15-38. 10.1016/S0749-3797(02)00423-3.CrossRefPubMed
30.
go back to reference Parkes J, Sheppard S: Discharge planning from hospital to home. Cochrane Library. 2000, 1 Parkes J, Sheppard S: Discharge planning from hospital to home. Cochrane Library. 2000, 1
31.
go back to reference Philbin EF: Comprehensive multidisciplinary programs for the management of patients with congestive heart failure. J Gen Intern Med. 1999, 14: 130-135. 10.1046/j.1525-1497.1999.00291.x.CrossRefPubMed Philbin EF: Comprehensive multidisciplinary programs for the management of patients with congestive heart failure. J Gen Intern Med. 1999, 14: 130-135. 10.1046/j.1525-1497.1999.00291.x.CrossRefPubMed
32.
go back to reference Ram FSF, Jones A, Fay JK: Primary care based clinics for asthma. Cochrane Library. 2001, 1 Ram FSF, Jones A, Fay JK: Primary care based clinics for asthma. Cochrane Library. 2001, 1
33.
go back to reference Renders CM, Valk GD, Griffin S, Wagner EH, Van Eijk JTh, Assendelft WJJ: Interventions to improve the management of diabetes mellitus in primary care, outpatient and community settings. Cochrane Library. 2000, 1 Renders CM, Valk GD, Griffin S, Wagner EH, Van Eijk JTh, Assendelft WJJ: Interventions to improve the management of diabetes mellitus in primary care, outpatient and community settings. Cochrane Library. 2000, 1
34.
go back to reference Shortell SM, Bennett CL, Byck GR: Assessing the impact of continuous quality improvement on clinical practice: what it will take to accelerate progress. Milbank Q. 1998, 76: 593-624. 10.1111/1468-0009.00107.CrossRefPubMedPubMedCentral Shortell SM, Bennett CL, Byck GR: Assessing the impact of continuous quality improvement on clinical practice: what it will take to accelerate progress. Milbank Q. 1998, 76: 593-624. 10.1111/1468-0009.00107.CrossRefPubMedPubMedCentral
35.
go back to reference Smith B, Appleton S, Adams R, Southcott A, Ruffin R: Home care by outreach nursing for chronic pulmonary disease. Cochrane Library. 2001, 1 Smith B, Appleton S, Adams R, Southcott A, Ruffin R: Home care by outreach nursing for chronic pulmonary disease. Cochrane Library. 2001, 1
36.
go back to reference Solomon DH, Hashimoto H, Daltroy L, Liang MH: Techniques to improve physicians' use of diagnostic tests. A new conceptual framework. JAMA. 1998, 280: 2020-27. 10.1001/jama.280.23.2020.CrossRefPubMed Solomon DH, Hashimoto H, Daltroy L, Liang MH: Techniques to improve physicians' use of diagnostic tests. A new conceptual framework. JAMA. 1998, 280: 2020-27. 10.1001/jama.280.23.2020.CrossRefPubMed
37.
go back to reference Stone EG, Morton SC, Hulscher ME, Maglione MA, Roth EA: Interventions that increase use of adult immunization and cancer screening services: a meta-analysis. Ann Intern Med. 2002, 136: 641-51.CrossRefPubMed Stone EG, Morton SC, Hulscher ME, Maglione MA, Roth EA: Interventions that increase use of adult immunization and cancer screening services: a meta-analysis. Ann Intern Med. 2002, 136: 641-51.CrossRefPubMed
38.
go back to reference Stroke Unit Trialist Collaboration: Collaborative systematic review of the randomized trials of organized inpatient (stroke unit) care after stroke. BMJ. 1997, 314: 1151-8.CrossRef Stroke Unit Trialist Collaboration: Collaborative systematic review of the randomized trials of organized inpatient (stroke unit) care after stroke. BMJ. 1997, 314: 1151-8.CrossRef
39.
go back to reference Thompson RL, Summerbell CD, Hooper L: Dietary advice given by a dietitian versus other health professional or self-help resources to reduce blood cholesterol. Cochrane Library. 2003, 1 Thompson RL, Summerbell CD, Hooper L: Dietary advice given by a dietitian versus other health professional or self-help resources to reduce blood cholesterol. Cochrane Library. 2003, 1
40.
go back to reference Vliet Vlieland TP, Hazes JM: Efficacy of multidisciplinary team care programs in rheumatoid arthritis. Arthritis and Rheumatoism. 1997, 27: 110-122. 10.1016/S0049-0172(97)80011-X.CrossRef Vliet Vlieland TP, Hazes JM: Efficacy of multidisciplinary team care programs in rheumatoid arthritis. Arthritis and Rheumatoism. 1997, 27: 110-122. 10.1016/S0049-0172(97)80011-X.CrossRef
41.
go back to reference Wagner C, Van der Wal G, Groenewegen PP, De Bakker DH: The effectiveness of quality systems in nursing homes: a review. Qual Health Care. 2001, 10: 211-17. 10.1136/qhc.0100211...CrossRefPubMedPubMedCentral Wagner C, Van der Wal G, Groenewegen PP, De Bakker DH: The effectiveness of quality systems in nursing homes: a review. Qual Health Care. 2001, 10: 211-17. 10.1136/qhc.0100211...CrossRefPubMedPubMedCentral
43.
go back to reference Weingarten SR, Henning JM, Badamgarav E: Interventions used in disease management programs for patients with chronic illness – which ones work? Meta-analysis of published reports. BMJ. 2002, 325: 925-33. 10.1136/bmj.325.7370.925.CrossRefPubMedPubMedCentral Weingarten SR, Henning JM, Badamgarav E: Interventions used in disease management programs for patients with chronic illness – which ones work? Meta-analysis of published reports. BMJ. 2002, 325: 925-33. 10.1136/bmj.325.7370.925.CrossRefPubMedPubMedCentral
44.
go back to reference Zwarenstein M, Bryant W: Interventions to promote collaboration between nurses and doctors. Cochrane Library. 2000, 4- Zwarenstein M, Bryant W: Interventions to promote collaboration between nurses and doctors. Cochrane Library. 2000, 4-
Metadata
Title
Organizational interventions to implement improvements in patient care: a structured review of reviews
Authors
Michel Wensing
Hub Wollersheim
Richard Grol
Publication date
01-12-2006
Publisher
BioMed Central
Published in
Implementation Science / Issue 1/2006
Electronic ISSN: 1748-5908
DOI
https://doi.org/10.1186/1748-5908-1-2

Other articles of this Issue 1/2006

Implementation Science 1/2006 Go to the issue