Skip to main content
Top
Published in: Human Resources for Health 1/2010

Open Access 01-12-2010 | Research

Motivation and job satisfaction among medical and nursing staff in a Cyprus public general hospital

Authors: Persefoni Lambrou, Nick Kontodimopoulos, Dimitris Niakas

Published in: Human Resources for Health | Issue 1/2010

Login to get access

Abstract

Background

The objective of this study was to investigate how medical and nursing staff of the Nicosia General Hospital is affected by specific motivation factors, and the association between job satisfaction and motivation. Furthermore, to determine the motivational drive of socio-demographic and job related factors in terms of improving work performance.

Methods

A previously developed and validated instrument addressing four work-related motivators (job attributes, remuneration, co-workers and achievements) was used. Two categories of health care professionals, medical doctors and dentists (N = 67) and nurses (N = 219) participated and motivation and job satisfaction was compared across socio-demographic and occupational variables.

Results

The survey revealed that achievements was ranked first among the four main motivators, followed by remuneration, co-workers and job attributes. The factor remuneration revealed statistically significant differences according to gender, and hospital sector, with female doctors and nurses and accident and emergency (A+E) outpatient doctors reporting greater mean scores (p < 0.005). The medical staff showed statistically significantly lower job satisfaction compared to the nursing staff. Surgical sector nurses and those >55 years of age reported higher job satisfaction when compared to the other groups.

Conclusions

The results are in agreement with the literature which focuses attention to management approaches employing both monetary and non-monetary incentives to motivate health care professionals. Health care professionals tend to be motivated more by intrinsic factors, implying that this should be a target for effective employee motivation. Strategies based on the survey's results to enhance employee motivation are suggested.
Literature
1.
go back to reference Robbins SP: Organizational Behavior. 2001, New Jersey: Prentice Hall, 9 Robbins SP: Organizational Behavior. 2001, New Jersey: Prentice Hall, 9
2.
go back to reference Buchbinder S, Shanks N: Introduction to Health Care Management. 2007, Sudbury, MA: Jones and Bartlett Buchbinder S, Shanks N: Introduction to Health Care Management. 2007, Sudbury, MA: Jones and Bartlett
3.
4.
go back to reference Dussault G, Dubois CA: Human resources for health policies: a critical component in health policies. Hum Resour Health. 2003, 1: 1-10.1186/1478-4491-1-1.CrossRefPubMedPubMedCentral Dussault G, Dubois CA: Human resources for health policies: a critical component in health policies. Hum Resour Health. 2003, 1: 1-10.1186/1478-4491-1-1.CrossRefPubMedPubMedCentral
5.
go back to reference Ratanawongsa N, Howell EE, Wright SM: What motivates physicians throughout their careers in medicine?. Compr Ther. 2006, 32: 210-217. 10.1007/BF02698065.CrossRefPubMed Ratanawongsa N, Howell EE, Wright SM: What motivates physicians throughout their careers in medicine?. Compr Ther. 2006, 32: 210-217. 10.1007/BF02698065.CrossRefPubMed
6.
go back to reference Goldsmith SB: Principles of Health Care Management: Compliance Consumerism and Accountability in the 21st Century. 2005, Sudbury, MA: Jones and Bartlett, 1 Goldsmith SB: Principles of Health Care Management: Compliance Consumerism and Accountability in the 21st Century. 2005, Sudbury, MA: Jones and Bartlett, 1
7.
go back to reference Dubois CA, Singh D: From staff-mix to skill-mix and beyond: towards a systemic approach to health workforce management. Hum Resour Health. 2009, 7: 87-10.1186/1478-4491-7-87.CrossRefPubMedPubMedCentral Dubois CA, Singh D: From staff-mix to skill-mix and beyond: towards a systemic approach to health workforce management. Hum Resour Health. 2009, 7: 87-10.1186/1478-4491-7-87.CrossRefPubMedPubMedCentral
8.
go back to reference Cyprus in Figures 2008-Statistical Service of Cyprus. Cyprus in Figures 2008-Statistical Service of Cyprus.
9.
go back to reference Mossialos E, Allin S: Health Care Systems in Transition. Cyprus. 2004 Mossialos E, Allin S: Health Care Systems in Transition. Cyprus. 2004
10.
go back to reference Franco LM, Bennett S, Kanfer R: Health sector reform and public sector health worker motivation: a conceptual framework. Soc Sci Med. 2002, 54: 1255-1266. 10.1016/S0277-9536(01)00094-6.CrossRefPubMed Franco LM, Bennett S, Kanfer R: Health sector reform and public sector health worker motivation: a conceptual framework. Soc Sci Med. 2002, 54: 1255-1266. 10.1016/S0277-9536(01)00094-6.CrossRefPubMed
11.
go back to reference Paleologou V, Kontodimopoulos N, Stamouli A, Aletras V, Niakas D: Developing and testing an instrument for identifying performance incentives in the Greek health care sector. BMC Health Serv Res. 2006, 6: 118-10.1186/1472-6963-6-118.CrossRefPubMedPubMedCentral Paleologou V, Kontodimopoulos N, Stamouli A, Aletras V, Niakas D: Developing and testing an instrument for identifying performance incentives in the Greek health care sector. BMC Health Serv Res. 2006, 6: 118-10.1186/1472-6963-6-118.CrossRefPubMedPubMedCentral
12.
go back to reference Wanous JP, Reichers AE, Hudy MJ: Overall job satisfaction: How good are single-item measures?. J Appl Psychol. 1997, 82: 247-252. 10.1037/0021-9010.82.2.247.CrossRefPubMed Wanous JP, Reichers AE, Hudy MJ: Overall job satisfaction: How good are single-item measures?. J Appl Psychol. 1997, 82: 247-252. 10.1037/0021-9010.82.2.247.CrossRefPubMed
13.
go back to reference Nagy MS: Using a single-item approach to measure facet job satisfaction. J Occup Org Psychol. 2002, 75: 77-86. 10.1348/096317902167658.CrossRef Nagy MS: Using a single-item approach to measure facet job satisfaction. J Occup Org Psychol. 2002, 75: 77-86. 10.1348/096317902167658.CrossRef
14.
go back to reference Οvretveit J: Leading Improvement. J Health Organ Manag. 2005, 19: 413-430. 10.1108/14777260510629661.CrossRef Οvretveit J: Leading Improvement. J Health Organ Manag. 2005, 19: 413-430. 10.1108/14777260510629661.CrossRef
15.
go back to reference Byrne M: The implications of Herzberg's "motivation-hygiene" theory for management in the Irish health sector. Health Care Manag. 2006, 25: 4-11. Byrne M: The implications of Herzberg's "motivation-hygiene" theory for management in the Irish health sector. Health Care Manag. 2006, 25: 4-11.
16.
go back to reference Benson SG, Dundis SP: Understanding and motivating health care employees: integrating Maslow's hierarchy of needs, training and technology. J Nurs Manag. 2003, 11: 315-320. 10.1046/j.1365-2834.2003.00409.x.CrossRefPubMed Benson SG, Dundis SP: Understanding and motivating health care employees: integrating Maslow's hierarchy of needs, training and technology. J Nurs Manag. 2003, 11: 315-320. 10.1046/j.1365-2834.2003.00409.x.CrossRefPubMed
17.
go back to reference Young EA: The medical manager - A practical guide for clinicians. 2003, London: BMJ Books, 2 Young EA: The medical manager - A practical guide for clinicians. 2003, London: BMJ Books, 2
18.
go back to reference Kontodimopoulos N, Paleologou V, Niakas D: Identifying important motivational factors for professionals in Greek hospitals. BMC Health Serv Res. 2009, 9: 164-10.1186/1472-6963-9-164.CrossRefPubMedPubMedCentral Kontodimopoulos N, Paleologou V, Niakas D: Identifying important motivational factors for professionals in Greek hospitals. BMC Health Serv Res. 2009, 9: 164-10.1186/1472-6963-9-164.CrossRefPubMedPubMedCentral
19.
go back to reference Franco LM, Bennett S, Kanfer R, Stubblebine P: Determinants and consequences of health worker motivation in hospitals in Jordan and Georgia. Soc Sci Med. 2004, 58: 343-355. 10.1016/S0277-9536(03)00203-X.CrossRefPubMed Franco LM, Bennett S, Kanfer R, Stubblebine P: Determinants and consequences of health worker motivation in hospitals in Jordan and Georgia. Soc Sci Med. 2004, 58: 343-355. 10.1016/S0277-9536(03)00203-X.CrossRefPubMed
20.
go back to reference Mathauer I, Imhoff I: Health worker motivation in Africa: the role of non-financial incentives and human resource management tools. Hum Resour Health. 2006, 4: 24-10.1186/1478-4491-4-24.CrossRefPubMedPubMedCentral Mathauer I, Imhoff I: Health worker motivation in Africa: the role of non-financial incentives and human resource management tools. Hum Resour Health. 2006, 4: 24-10.1186/1478-4491-4-24.CrossRefPubMedPubMedCentral
21.
go back to reference Dieleman M, Cuong PV, Anh LV, Martineau T: Identifying factors for job motivation of rural health workers in North Viet Nam. Hum Resour Health. 2003, 1: 10-10.1186/1478-4491-1-10.CrossRefPubMedPubMedCentral Dieleman M, Cuong PV, Anh LV, Martineau T: Identifying factors for job motivation of rural health workers in North Viet Nam. Hum Resour Health. 2003, 1: 10-10.1186/1478-4491-1-10.CrossRefPubMedPubMedCentral
22.
go back to reference Manongi RN, Marchant TC, Bygbjerg IC: Improving motivation among primary health care workers in Tanzania: a health worker perspective. Hum Resour Health. 2006, 4: 6-10.1186/1478-4491-4-6.CrossRefPubMedPubMedCentral Manongi RN, Marchant TC, Bygbjerg IC: Improving motivation among primary health care workers in Tanzania: a health worker perspective. Hum Resour Health. 2006, 4: 6-10.1186/1478-4491-4-6.CrossRefPubMedPubMedCentral
23.
go back to reference Dieleman M, Toonen J, Touré H, Martineau T: The match between motivation and performance management of health sector workers in Mali. Hum Resour Health. 2006, 4: 2-10.1186/1478-4491-4-2.CrossRefPubMedPubMedCentral Dieleman M, Toonen J, Touré H, Martineau T: The match between motivation and performance management of health sector workers in Mali. Hum Resour Health. 2006, 4: 2-10.1186/1478-4491-4-2.CrossRefPubMedPubMedCentral
24.
go back to reference Laubach W, Fischbeck S: Job satisfaction and the work situation of physicians: a survey at a German university hospital. Int J Public Health. 2007, 52: 54-59. 10.1007/s00038-006-5021-x.CrossRefPubMed Laubach W, Fischbeck S: Job satisfaction and the work situation of physicians: a survey at a German university hospital. Int J Public Health. 2007, 52: 54-59. 10.1007/s00038-006-5021-x.CrossRefPubMed
25.
go back to reference Labiris G, Gitona K, Drosou V, Niakas D: A proposed Instrument for the Assessment of Job Satisfaction in Greek Mental NHS Hospitals. J Med Syst. 2008, 32: 333-341. 10.1007/s10916-008-9138-8.CrossRefPubMed Labiris G, Gitona K, Drosou V, Niakas D: A proposed Instrument for the Assessment of Job Satisfaction in Greek Mental NHS Hospitals. J Med Syst. 2008, 32: 333-341. 10.1007/s10916-008-9138-8.CrossRefPubMed
26.
go back to reference Nylenna M, Gulbrandsen P, Førde R, Aasland OG: Unhappy doctors? A longitudinal study of life and job satisfaction among Norwegian doctors 1994-2002. BMC Health Serv Res. 2005, 5: 44-10.1186/1472-6963-5-44.CrossRefPubMedPubMedCentral Nylenna M, Gulbrandsen P, Førde R, Aasland OG: Unhappy doctors? A longitudinal study of life and job satisfaction among Norwegian doctors 1994-2002. BMC Health Serv Res. 2005, 5: 44-10.1186/1472-6963-5-44.CrossRefPubMedPubMedCentral
27.
go back to reference Pathman DE, Konrad TR, Williams ES, Scheckler WE, Linzer M, Douglas J: Physician job satisfaction, dissatisfaction, and turnover. Career Satisfaction Study Group. J Fam Pract. 2002, 51: 593-PubMed Pathman DE, Konrad TR, Williams ES, Scheckler WE, Linzer M, Douglas J: Physician job satisfaction, dissatisfaction, and turnover. Career Satisfaction Study Group. J Fam Pract. 2002, 51: 593-PubMed
28.
go back to reference Murrells T, Robinson S, Griffiths P: Is satisfaction a direct predictor of nursing turnover? Modelling the relationship between satisfaction, expressed intention and behaviour in a longitudinal cohort study. Hum Resour Health. 2008, 6: 22-CrossRefPubMedPubMedCentral Murrells T, Robinson S, Griffiths P: Is satisfaction a direct predictor of nursing turnover? Modelling the relationship between satisfaction, expressed intention and behaviour in a longitudinal cohort study. Hum Resour Health. 2008, 6: 22-CrossRefPubMedPubMedCentral
29.
go back to reference Griffeth RW, Hom PW, Gaertner S: A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the millennium. J Manage. 2000, 26: 463-488. 10.1177/014920630002600305. Griffeth RW, Hom PW, Gaertner S: A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the millennium. J Manage. 2000, 26: 463-488. 10.1177/014920630002600305.
30.
go back to reference Lindfors PM, Meretoja OA, Luukkonen RA, Elovainio MJ, Leino TJ: Attitudes to job turnover among Finnish anaesthetists. Occup Med (Lond). 2009, 59: 126-129. 10.1093/occmed/kqn173.CrossRef Lindfors PM, Meretoja OA, Luukkonen RA, Elovainio MJ, Leino TJ: Attitudes to job turnover among Finnish anaesthetists. Occup Med (Lond). 2009, 59: 126-129. 10.1093/occmed/kqn173.CrossRef
31.
go back to reference De Allegri M, Kouyate B, Becher H, Gbangou A, Pokhrel S, Sanon M, Sauerborn R: Understanding enrolment in community health insurance in sub-Saharan Africa: a population-based case control study in rural Burkina Faso. Bull World Health Organ. 2006, 84: 852-858.PubMedPubMedCentral De Allegri M, Kouyate B, Becher H, Gbangou A, Pokhrel S, Sanon M, Sauerborn R: Understanding enrolment in community health insurance in sub-Saharan Africa: a population-based case control study in rural Burkina Faso. Bull World Health Organ. 2006, 84: 852-858.PubMedPubMedCentral
32.
go back to reference Reerink IH, Sauerborn R: Quality of primary health care in developing countries: recent experiences and future directions. Int J Qual Health Care. 1996, 8: 131-139.PubMed Reerink IH, Sauerborn R: Quality of primary health care in developing countries: recent experiences and future directions. Int J Qual Health Care. 1996, 8: 131-139.PubMed
33.
go back to reference Krogstad U, Hofoss D, Veenstra M, Hjortdahl P: Predictors of job satisfaction among doctors, nurses and auxiliaries in Norwegian hospitals: relevance for micro unit culture. Hum Resour Health. 2006, 4: 3-10.1186/1478-4491-4-3.CrossRefPubMedPubMedCentral Krogstad U, Hofoss D, Veenstra M, Hjortdahl P: Predictors of job satisfaction among doctors, nurses and auxiliaries in Norwegian hospitals: relevance for micro unit culture. Hum Resour Health. 2006, 4: 3-10.1186/1478-4491-4-3.CrossRefPubMedPubMedCentral
34.
go back to reference Mbindyo PM, Blaauw D, Gilson L, English M: Developing a tool to measure health worker motivation in district hospitals in Kenya. Hum Resour Health. 2009, 7: 40-10.1186/1478-4491-7-40.CrossRefPubMedPubMedCentral Mbindyo PM, Blaauw D, Gilson L, English M: Developing a tool to measure health worker motivation in district hospitals in Kenya. Hum Resour Health. 2009, 7: 40-10.1186/1478-4491-7-40.CrossRefPubMedPubMedCentral
35.
go back to reference Unterweger M, Imhof S, Mohr H, Römpler M, Kubik-Huch RA: Which factors influence job satisfaction and motivation in an institute of radiology?. Praxis (Bern 1994). 2007, 96: 1299-1306. 10.1024/1661-8157.96.35.1299. [Article in German]CrossRef Unterweger M, Imhof S, Mohr H, Römpler M, Kubik-Huch RA: Which factors influence job satisfaction and motivation in an institute of radiology?. Praxis (Bern 1994). 2007, 96: 1299-1306. 10.1024/1661-8157.96.35.1299. [Article in German]CrossRef
Metadata
Title
Motivation and job satisfaction among medical and nursing staff in a Cyprus public general hospital
Authors
Persefoni Lambrou
Nick Kontodimopoulos
Dimitris Niakas
Publication date
01-12-2010
Publisher
BioMed Central
Published in
Human Resources for Health / Issue 1/2010
Electronic ISSN: 1478-4491
DOI
https://doi.org/10.1186/1478-4491-8-26

Other articles of this Issue 1/2010

Human Resources for Health 1/2010 Go to the issue