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BMC Primary Care
Published in: BMC Primary Care 1/2005

Open Access 01-12-2005 | Research article

Satisfaction is not all – patients' perceptions of outcome of general practice consultations, a qualitative study

Authors: Annika Andén, Sven-Olof Andersson, Carl-Edvard Rudebeck

Published in: BMC Primary Care | Issue 1/2005

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Abstract

Background

Evaluation of outcome in general practice can be seen from different viewpoints. In this study we focus on the concepts patients use to describe the outcome of a consultation with a GP.

Method

Patients were interviewed within a week after a consultation with a GP. The interviews were made with 20 patients in 5 focus groups and 8 individually. They were analysed with a phenomenographic research approach.

Results

From the patient's perspective, the outcome of a consultation is about cure or symptom relief, understanding, confirmation, reassurance, change in self-perception and satisfaction.

Conclusion

General practice consultations are often more important for patients than generally supposed. Understanding is the most basic concept.
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Metadata
Title
Satisfaction is not all – patients' perceptions of outcome of general practice consultations, a qualitative study
Authors
Annika Andén
Sven-Olof Andersson
Carl-Edvard Rudebeck
Publication date
01-12-2005
Publisher
BioMed Central
Published in
BMC Primary Care / Issue 1/2005
Electronic ISSN: 2731-4553
DOI
https://doi.org/10.1186/1471-2296-6-43

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