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BMC Primary Care
Published in: BMC Primary Care 1/2014

Open Access 01-12-2014 | Research article

Aiming to improve the quality of primary mental health care: developing an intervention for underserved communities

Authors: Carolyn Chew-Graham, Heather Burroughs, Derek Hibbert, Linda Gask, Susan Beatty, Katja Gravenhorst, Waquas Waheed, Marija Kovandžić, Mark Gabbay, Chris Dowrick

Published in: BMC Primary Care | Issue 1/2014

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Abstract

Background

The purpose of the study was to improve the quality of primary mental healthcare in underserved communities through involvement with the wider primary care team members and local community agencies.

Methods

We developed training intended for all GP practice staff which included elements of knowledge transfer, systems review and active linking. Seven GP Practices in four localities (North West England, UK) took part in the training. Qualitative evaluation was conducted using thirteen semi-structured interviews and two focus groups in six of the participating practices; analysis used principles of Framework Analysis.

Results

Staff who had engaged with the training programme reported increased awareness, recognition and respect for the needs of patients from under-served communities. We received reports of changes in style and content of interactions, particularly amongst receptionists, and evidence of system change. In addition, the training program increased awareness of – and encouraged signposting to - community agencies within the practice locality.

Conclusions

This study demonstrates how engaging with practices and delivering training in a changing health care system might best be attempted. The importance of engaging with community agencies is clear, as is the use of the AMP model as a template for further research.
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Metadata
Title
Aiming to improve the quality of primary mental health care: developing an intervention for underserved communities
Authors
Carolyn Chew-Graham
Heather Burroughs
Derek Hibbert
Linda Gask
Susan Beatty
Katja Gravenhorst
Waquas Waheed
Marija Kovandžić
Mark Gabbay
Chris Dowrick
Publication date
01-12-2014
Publisher
BioMed Central
Published in
BMC Primary Care / Issue 1/2014
Electronic ISSN: 2731-4553
DOI
https://doi.org/10.1186/1471-2296-15-68

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