Skip to main content
Top
Published in: BMC Health Services Research 1/2017

Open Access 01-12-2017 | Research article

Psychometric properties and relations with coping and family strain of the Health Services and Caregiver Experience questionnaire (HSCE): an outcome measure of informal caregivers’ experience for inpatient care in Italy

Authors: Anna Coluccia, Fabio Ferretti, Andrea Fagiolini, Andrea Pozza

Published in: BMC Health Services Research | Issue 1/2017

Login to get access

Abstract

Background

In the last decade, the number of patients supported by informal caregivers has substantially increased. In the Italian healthcare context, informal caregivers’ experience of care is a new under-recognized construct, and no assessment tool is available. Measuring caregivers’ experience is important since in Italy the relationship between doctors and patients/relatives is still considered asymmetrical. The current study presented development and initial psychometric properties of the Health Services and Caregiver Experience questionnaire (HSCE), a self-report tool of caregivers’ global experience for inpatient clinical care, including factor structure, reliability and its relations with measures of coping strategies and family strain.

Methods

The HSCE was administered to a total of 503 informal caregivers of inpatients admitted at an Italian University Hospital (mean age = 48.08 years, SD = 14.82, females = 61.40%). Family Strain Questionnaire-Short Form (FSQ-SF) and Coping Orientations to Problems Experience-New Italian Version (COPE-NVI) were administered to a subgroup of participants. First-grade relatives were 73.10%, whereas 13.20% were second-grade relatives and 13.70% were home-watch caregivers.

Results

Exploratory and confirmatory factor analyses showed a structure with a single factor, which explained 64.80% of the total variance. All the items had salient loadings. In the two subsamples, HSCE had excellent internal consistency (Cronbach’s alpha = 0.95–0.97). Positive moderate correlations were found between HSCE and FSQ-SF scores (r = 0.45, p < .05), between HSCE and COPE-NVI scale scores, including COPE-NVI positive attitude and COPE-NVI problem solving scores (rs’ range = 0.51–0.57, p < .05). Moreover, a positive large correlation between HSCE and COPE-NVI social support scores emerged (r = 0.72, p < .05). Correlations were not significant between HSCE scores and COPE-NVI turning to religion and avoidance strategies.

Conclusions

The HSCE resulted to have good psychometric properties. Better caregivers’ experience correlated with stronger family strain but also with better problem solving and social support. The study expanded knowledge on caregiver’s experience in Italy and indicated that HSCE is a valid and reliable tool to measure this under-recognized construct in Italy.
Literature
1.
go back to reference Stone R. Defining family caregivers of the elderly: implications for research and public policy. Gerontologist. 1991;31:724–5.CrossRefPubMed Stone R. Defining family caregivers of the elderly: implications for research and public policy. Gerontologist. 1991;31:724–5.CrossRefPubMed
2.
3.
go back to reference Committee on Quality of Health Care in America. Crossing the quality chasm: a new health system for the 21st century. Washington: National Academy Press; 2001. Committee on Quality of Health Care in America. Crossing the quality chasm: a new health system for the 21st century. Washington: National Academy Press; 2001.
4.
go back to reference Grimm PM, Zawacki KL, Mock V, Krumm S, Frink BB. Caregiver responses and needs. Cancer Pract. 2000;8:120–8.CrossRefPubMed Grimm PM, Zawacki KL, Mock V, Krumm S, Frink BB. Caregiver responses and needs. Cancer Pract. 2000;8:120–8.CrossRefPubMed
5.
go back to reference Andrén S, Elmståhl S. Family caregivers’ subjective experiences of satisfaction in dementia care: aspects of burden, subjective health and sense of coherence. Scand J Caring Sci. 2005;19:157–68.CrossRefPubMed Andrén S, Elmståhl S. Family caregivers’ subjective experiences of satisfaction in dementia care: aspects of burden, subjective health and sense of coherence. Scand J Caring Sci. 2005;19:157–68.CrossRefPubMed
6.
go back to reference Lethin C, Hallberg IR, Karlsson S, Janlöv AC. Family caregivers experiences of formal care when caring for persons with dementia through the process of the disease. Scand J Caring Sci. 2015;30:526–34. Lethin C, Hallberg IR, Karlsson S, Janlöv AC. Family caregivers experiences of formal care when caring for persons with dementia through the process of the disease. Scand J Caring Sci. 2015;30:526–34.
7.
go back to reference Attree M. Patients’ and relatives’ experiences and perspectives of ‘good’and ‘not so good’quality care. J Adv Nurs. 2001;33:456–66.CrossRefPubMed Attree M. Patients’ and relatives’ experiences and perspectives of ‘good’and ‘not so good’quality care. J Adv Nurs. 2001;33:456–66.CrossRefPubMed
8.
go back to reference Athay MM, Bickman L. Development and psychometric evaluation of the youth and caregiver Service Satisfaction Scale. Adm Policy Ment Hlth. 2012;39:71–7.CrossRef Athay MM, Bickman L. Development and psychometric evaluation of the youth and caregiver Service Satisfaction Scale. Adm Policy Ment Hlth. 2012;39:71–7.CrossRef
9.
go back to reference Simmons MB, Parker AG, Hetrick SE, Telford N, Bailey A, Rickwood D. Development of a satisfaction scale for young people attending youth mental health services. Early Interv Psychiatry. 2014;8:382–6.CrossRefPubMed Simmons MB, Parker AG, Hetrick SE, Telford N, Bailey A, Rickwood D. Development of a satisfaction scale for young people attending youth mental health services. Early Interv Psychiatry. 2014;8:382–6.CrossRefPubMed
10.
go back to reference Steele LL, Mills B, Long MR, Hagopian GA. Patient and caregiver satisfaction with end-of-life care: does high satisfaction mean high quality of care? Am J Hosp Palliat Care. 2002;19:19–27.CrossRefPubMed Steele LL, Mills B, Long MR, Hagopian GA. Patient and caregiver satisfaction with end-of-life care: does high satisfaction mean high quality of care? Am J Hosp Palliat Care. 2002;19:19–27.CrossRefPubMed
11.
go back to reference Gavini M, Gennari AS, Ruby CM. Perceptions of care among high-risk geriatric patients, families, and caregivers in a patient-centered medical home. The Consultant Pharmacist®. 2015;30:153–62. Gavini M, Gennari AS, Ruby CM. Perceptions of care among high-risk geriatric patients, families, and caregivers in a patient-centered medical home. The Consultant Pharmacist®. 2015;30:153–62.
12.
go back to reference Plank A, Mazzoni V, Cavada L. Becoming a caregiver: new family carers’ experience during the transition from hospital to home. J Clin Nurs. 2012;21:2072–82.CrossRefPubMed Plank A, Mazzoni V, Cavada L. Becoming a caregiver: new family carers’ experience during the transition from hospital to home. J Clin Nurs. 2012;21:2072–82.CrossRefPubMed
13.
go back to reference Del Canale S, Louis DZ, Maio V, Wang X, Rossi G, Hojat M, Gonnella JS. The relationship between physician empathy and disease complications: an empirical study of primary care physicians and their diabetic patients in Parma, Italy. Acad Med. 2012;87:1243–9.CrossRefPubMed Del Canale S, Louis DZ, Maio V, Wang X, Rossi G, Hojat M, Gonnella JS. The relationship between physician empathy and disease complications: an empirical study of primary care physicians and their diabetic patients in Parma, Italy. Acad Med. 2012;87:1243–9.CrossRefPubMed
14.
go back to reference Coluccia A, Ferretti F, Pozza A. Health Services OutPatient Experience questionnaire: factorial validity and reliability of a patient-centered outcome measure for outpatient settings in Italy. Patient Relat Outcome Meas. 2014;5:93.PubMedPubMedCentral Coluccia A, Ferretti F, Pozza A. Health Services OutPatient Experience questionnaire: factorial validity and reliability of a patient-centered outcome measure for outpatient settings in Italy. Patient Relat Outcome Meas. 2014;5:93.PubMedPubMedCentral
15.
go back to reference Coluccia A, Ferretti F, Pozza A, Lorini F. Health services & inPatient experience (HS&PE): development of a patient-centered outcome measure for inpatient settings in Italy. Int J Pers Cent Med. 2013;3:53–62. Coluccia A, Ferretti F, Pozza A, Lorini F. Health services & inPatient experience (HS&PE): development of a patient-centered outcome measure for inpatient settings in Italy. Int J Pers Cent Med. 2013;3:53–62.
16.
go back to reference Dodek PM, Heyland DK, Rocker GM, Cook DJ. Translating family satisfaction data into quality improvement. Crit Care Med. 2004;32:1922–7.CrossRefPubMed Dodek PM, Heyland DK, Rocker GM, Cook DJ. Translating family satisfaction data into quality improvement. Crit Care Med. 2004;32:1922–7.CrossRefPubMed
17.
go back to reference Donelan K, Hill CA, Hoffman C, Scoles K, Feldman PH, Levine C, Gould D. Challenged to care: informal caregivers in a changing health system. Health Aff. 2002;21:222–31.CrossRef Donelan K, Hill CA, Hoffman C, Scoles K, Feldman PH, Levine C, Gould D. Challenged to care: informal caregivers in a changing health system. Health Aff. 2002;21:222–31.CrossRef
18.
go back to reference Perreault M, Rousseau M, Provencher H, Roberts S, Milton D. Predictors of caregiver satisfaction with mental health services. Community Ment Health J. 2012;48:232–7.CrossRefPubMed Perreault M, Rousseau M, Provencher H, Roberts S, Milton D. Predictors of caregiver satisfaction with mental health services. Community Ment Health J. 2012;48:232–7.CrossRefPubMed
19.
go back to reference York GS, Jones JL, Churchman R. Understanding the association between employee satisfaction and family perceptions of the quality of care in hospice service delivery. J Pain Symptom Manage. 2009;38:708–16.CrossRefPubMed York GS, Jones JL, Churchman R. Understanding the association between employee satisfaction and family perceptions of the quality of care in hospice service delivery. J Pain Symptom Manage. 2009;38:708–16.CrossRefPubMed
20.
go back to reference Rhodes RL, Mitchell SL, Miller SC, Connor SR, Teno JM. Bereaved family members’ evaluation of hospice care: what factors influence overall satisfaction with services? J Pain Symptom Manage. 2008;35:365–71.CrossRefPubMed Rhodes RL, Mitchell SL, Miller SC, Connor SR, Teno JM. Bereaved family members’ evaluation of hospice care: what factors influence overall satisfaction with services? J Pain Symptom Manage. 2008;35:365–71.CrossRefPubMed
21.
go back to reference Vidotto G, Ferrario SR, Bond TG, Zotti AM. Family strain questionnaire–short form for nurses and general practitioners. J Clin Nurs. 2010;19:275–83.CrossRefPubMed Vidotto G, Ferrario SR, Bond TG, Zotti AM. Family strain questionnaire–short form for nurses and general practitioners. J Clin Nurs. 2010;19:275–83.CrossRefPubMed
22.
go back to reference Sica C, Magni C, Ghisi M, Altoè GM, Sighinolfi C, Chiri LR, Franceschini S. Uno strumento aggiornato per la misura degli stili di coping: il Coping Orientation to the Problems Experienced-Nuova Versione Italiana (COPE-NVI). Psicoterapia Cognitva e Comportamentale. 2008;14:27–53. Sica C, Magni C, Ghisi M, Altoè GM, Sighinolfi C, Chiri LR, Franceschini S. Uno strumento aggiornato per la misura degli stili di coping: il Coping Orientation to the Problems Experienced-Nuova Versione Italiana (COPE-NVI). Psicoterapia Cognitva e Comportamentale. 2008;14:27–53.
23.
go back to reference Bollen KA. Structural equations with latent variables. New York: John Wiley & Sons; 1989.CrossRef Bollen KA. Structural equations with latent variables. New York: John Wiley & Sons; 1989.CrossRef
24.
go back to reference Hu LT, Bentler PM. Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Struct Equ Modeling. 1999;6:1–55.CrossRef Hu LT, Bentler PM. Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Struct Equ Modeling. 1999;6:1–55.CrossRef
25.
go back to reference Bollen KA. Sample size and Bentler and Bonett’s nonnormed fit index. Psychometrika. 1986;51:375–7.CrossRef Bollen KA. Sample size and Bentler and Bonett’s nonnormed fit index. Psychometrika. 1986;51:375–7.CrossRef
26.
go back to reference Nunnally J, Bernstein I. Psychometric theory. New York: McGraw-Hill; 1994. Nunnally J, Bernstein I. Psychometric theory. New York: McGraw-Hill; 1994.
27.
go back to reference Muthén B, Kaplan D. A comparison of some methodologies for the factor analysis of non-normal Likert variables. Br J Math Stat Psychol. 1985;38:171–89.CrossRef Muthén B, Kaplan D. A comparison of some methodologies for the factor analysis of non-normal Likert variables. Br J Math Stat Psychol. 1985;38:171–89.CrossRef
28.
go back to reference Kaiser HF. An index of factorial simplicity. Psychometrika. 1974;39:31–6.CrossRef Kaiser HF. An index of factorial simplicity. Psychometrika. 1974;39:31–6.CrossRef
29.
go back to reference Tabachnick BG, Fidell LS. Using multivariate statistics. New York: Harper Collins; 2001. Tabachnick BG, Fidell LS. Using multivariate statistics. New York: Harper Collins; 2001.
30.
go back to reference Bartlett MS. A note on the multiplying factors for various χ2 approximation. J R Stat Soc Series B Stat Methodol. 1954;16:296–8. Bartlett MS. A note on the multiplying factors for various χ2 approximation. J R Stat Soc Series B Stat Methodol. 1954;16:296–8.
31.
go back to reference Floyd FJ, Widaman KF. Factor analysis in the development and refinement of clinical assessment instruments. Eur J Psychol Assess. 1995;7:286.CrossRef Floyd FJ, Widaman KF. Factor analysis in the development and refinement of clinical assessment instruments. Eur J Psychol Assess. 1995;7:286.CrossRef
32.
go back to reference Ekwall AK, Hallberg IR. The association between caregiving satisfaction, difficulties and coping among older family caregivers. J Clin Nurs. 2007;16:832–44.CrossRefPubMed Ekwall AK, Hallberg IR. The association between caregiving satisfaction, difficulties and coping among older family caregivers. J Clin Nurs. 2007;16:832–44.CrossRefPubMed
33.
go back to reference Sansoni J, Vellone E, Piras G. Anxiety and depression in community‐dwelling, Italian Alzheimer’s disease caregivers. Int J Nurs Pract. 2004;10:93–100.CrossRefPubMed Sansoni J, Vellone E, Piras G. Anxiety and depression in community‐dwelling, Italian Alzheimer’s disease caregivers. Int J Nurs Pract. 2004;10:93–100.CrossRefPubMed
34.
go back to reference Clair JM, Ritchey FJ, Allman RM. Satisfaction with medical encounters among caregivers of geriatric outpatients. Sociol Pract. 2014;11:14. Clair JM, Ritchey FJ, Allman RM. Satisfaction with medical encounters among caregivers of geriatric outpatients. Sociol Pract. 2014;11:14.
Metadata
Title
Psychometric properties and relations with coping and family strain of the Health Services and Caregiver Experience questionnaire (HSCE): an outcome measure of informal caregivers’ experience for inpatient care in Italy
Authors
Anna Coluccia
Fabio Ferretti
Andrea Fagiolini
Andrea Pozza
Publication date
01-12-2017
Publisher
BioMed Central
Published in
BMC Health Services Research / Issue 1/2017
Electronic ISSN: 1472-6963
DOI
https://doi.org/10.1186/s12913-017-2317-x

Other articles of this Issue 1/2017

BMC Health Services Research 1/2017 Go to the issue