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Open Access 01-12-2023 | Care | Research

A study on the quality evaluation index system of smart home care for older adults in the community ——based on Delphi and AHP

Authors: Huaxiao Chen, Yuwei Zhang, Li Wang

Published in: BMC Public Health | Issue 1/2023

Abstract

Background

In the context of the “silver wave” and “technology wave”, smart home care for older adults in the community provide new ways for China and other countries to support ageing in place. Yet, only very few studies have focused on developing a quality index system of smart care. This study attempted to draw on the SERVQUAL model to establish a quality evaluation index system for smart senior care for older adults in the community.

Methods

On the basis of the service quality model, this paper has integrated qualitative and quantitative analyses using the Delphi and Analytic Hierarchy Process (AHP) methods to construct the index system of smart home care in the community and obtain the weights. These were based on literature research and field interviews in Guangzhou and Shenzhen pilot districts.

Results

A quality evaluation indexes system of smart home care for older adults in the community was developed, with 5 primary indices and 33 secondary indices. The weights of the 5 stair indices from high to low were smart emergency assistance 0.332, smart meal assistance 0.272, smart medical assistance 0.229, smart cleaning assistance 0.110 and smart amusement assistance 0.057.

Conclusion

The results from the weight allocation revealed smart emergency assistance, smart meal assistance, and smart medical care assistance were the most important and crucial aspects of community-based smart home care. The study also suggested that “timeliness”, “reliability”, and “ease of use” should be given more attention. It is recommended to use this index system as a regulatory benchmark to guide the government bodies, senior care enterprises and communities to take measures to enhance the quality.

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Title: A study on the quality evaluation index system of smart home care for older adults in the community ——based on Delphi and AHP
Authors: Huaxiao Chen
Yuwei Zhang
Li Wang
Publication date: 01-12-2023
Publisher: BioMed Central
Keyword: Care
Published in: BMC Public Health / Issue 1/2023
Electronic ISSN: 1471-2458
DOI: https://doi.org/10.1186/s12889-023-15262-1

Keynote webinar | Spotlight on medication adherence

Springer Medicine

A study on the quality evaluation index system of smart home care for older adults in the community ——based on Delphi and AHP

Abstract

Background

Methods

Results

Conclusion

Keynote webinar | Spotlight on medication adherence

Springer Medicine

Abstract

Background

Methods

Results

Conclusion

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