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Indian Journal of Pediatrics
Published in: Indian Journal of Pediatrics 6/2011

01-06-2011 | Special Article

Culture, Communication and Safety: Lessons from the Airline Industry

Authors: Lori G. d’Agincourt-Canning, Niranjan Kissoon, Mona Singal, Alexander F. Pitfield

Published in: Indian Journal of Pediatrics | Issue 6/2011

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Abstract

Background

Communication is a critical component of effective teamwork and both are essential elements in providing high quality of care to patients. Yet, communication is not an innate skill but a process influenced by internal (personal/cultural values) as well as external (professional roles and hierarchies) factors.

Objective

To provide illustrative cases, themes and tools for improving communication.

Methods

Literature review and consensus opinion based on extensive experience.

Results

Professional autonomy should be de-emphasized. Tools such as SBAR and simulation are important in communication and teamwork.

Conclusion

Tools designed to improve communication and safety in the aviation industry may have applicability to the pediatric intensive care unit.
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Metadata
Title
Culture, Communication and Safety: Lessons from the Airline Industry
Authors
Lori G. d’Agincourt-Canning
Niranjan Kissoon
Mona Singal
Alexander F. Pitfield
Publication date
01-06-2011
Publisher
Springer-Verlag
Published in
Indian Journal of Pediatrics / Issue 6/2011
Print ISSN: 0019-5456
Electronic ISSN: 0973-7693
DOI
https://doi.org/10.1007/s12098-010-0311-y

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