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Current Allergy and Asthma Reports

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01-11-2020 | Care | Telemedicine and Technology (J Portnoy, Section Editor)

A Review of Patient and Provider Satisfaction with Telemedicine

Authors: Mary Nguyen, Morgan Waller, Aarti Pandya, Jay Portnoy

Published in: Current Allergy and Asthma Reports | Issue 11/2020

Abstract

Purpose of Review

The purpose of this review is to describe the determinants of satisfaction with telemedicine (TM) and how they compare with in-person visits from both the perspective of patients and of providers.

Recent Findings

The use of TM will expand only if patients and providers are at least as satisfied with it as they are with in-person visits. Since deviations from expected care can result in reduced satisfaction regardless of the quality of the visit or objective medical outcomes, it is important to understand and to help form those expectations when possible. Patients consistently report 95–100% satisfaction rate with TM when compared with in-person appointments. They tend to cite the convenience of decreased travel times and costs as the main drivers for satisfaction with TM. Providers tend to be satisfied with TM if they have input into its development, there is administrative support, the technology is reliable and easy to use, and if there is adequate reimbursement for its use.

Summary

Satisfaction with TM is necessary for adoption of this new technology. To improve satisfaction it is important to consider factors that drive it both for patients and for providers.

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Title: A Review of Patient and Provider Satisfaction with Telemedicine
Authors: Mary Nguyen
Morgan Waller
Aarti Pandya
Jay Portnoy
Publication date: 01-11-2020
Publisher: Springer US
Keywords: Care
Telemedicine
Published in: Current Allergy and Asthma Reports / Issue 11/2020
Print ISSN: 1529-7322
Electronic ISSN: 1534-6315
DOI: https://doi.org/10.1007/s11882-020-00969-7

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Springer Medicine

A Review of Patient and Provider Satisfaction with Telemedicine

Abstract

Purpose of Review

Recent Findings

Summary

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Springer Medicine

Abstract

Purpose of Review

Recent Findings

Summary

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