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01-04-2011 | Original Paper

Strategic Enterprise Resource Planning in a Health-Care System Using a Multicriteria Decision-Making Model

Authors: Chang Won Lee, N. K. Kwak

Published in: Journal of Medical Systems | Issue 2/2011

Abstract

This paper deals with strategic enterprise resource planning (ERP) in a health-care system using a multicriteria decision-making (MCDM) model. The model is developed and analyzed on the basis of the data obtained from a leading patient-oriented provider of health-care services in Korea. Goal criteria and priorities are identified and established via the analytic hierarchy process (AHP). Goal programming (GP) is utilized to derive satisfying solutions for designing, evaluating, and implementing an ERP. The model results are evaluated and sensitivity analyses are conducted in an effort to enhance the model applicability. The case study provides management with valuable insights for planning and controlling health-care activities and services.

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Note: Eigenvalues and eigenvectors are derived from the German word “eigen” which means “proper” or “characteristics.” In matrix algebra, an eigenvalue of a scalar matrix is a scalar that is usually represented by the Greek letter λ (lambda). An eigenvector is a non-zero vector, commonly denoted by the smaller letter x. All eigenvalues and eigenvectors satisfy the equation Ax = λx for a given square matrix A. Definition: Consider the square matrix A. It is called that λ is an eigenvalue of A if there exists a non-zero vector x such that Ax = λx. In this case, x is called an eigenvector (corresponding λ), and the pair (λ, x) is called an eigenpair for A.

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Title: Strategic Enterprise Resource Planning in a Health-Care System Using a Multicriteria Decision-Making Model
Authors: Chang Won Lee
N. K. Kwak
Publication date: 01-04-2011
Publisher: Springer US
Published in: Journal of Medical Systems / Issue 2/2011
Print ISSN: 0148-5598
Electronic ISSN: 1573-689X
DOI: https://doi.org/10.1007/s10916-009-9362-x

At a glance: The STEP trials

Springer Medicine

Strategic Enterprise Resource Planning in a Health-Care System Using a Multicriteria Decision-Making Model

Abstract

At a glance: The STEP trials

Springer Medicine

Abstract

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