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Published in: Journal of Immigrant and Minority Health 4/2018

01-08-2018 | Original Paper

Exploring Health Service Underutilization: A Process Evaluation of the Newcomer Women’s Health Clinic

Authors: Madeline Chan, Caitlin Johnston, Andrea Bever

Published in: Journal of Immigrant and Minority Health | Issue 4/2018

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Abstract

The BC Women’s Hospital and Health Centre’s Newcomer Women’s Health Clinic (NWHC) opened in 2014 to fill a gap in services for newcomer women to Canada residing in Metro Vancouver. After 1 year the NWHC was operating at only 50% capacity. An evaluation was conducted to better understand the underutilization of clinic services. Evaluation data was collected via patient intake forms, patient feedback surveys, and one-to-one interviews with both newcomer women and service providers who work with newcomer women. Results highlight the heterogeneity in newcomer women’s experiences including different perceptions of health, health needs, and health-seeking behaviours. Despite the population’s diversity, some common experiences exist, including difficulties navigating and accessing a new health system and lack of awareness of the NWHC. Findings provide insight for improving the delivery of NWHC services, and contribute to a rich and ongoing dialogue concerning the diversity of experiences of newcomer women in Canada.
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Metadata
Title
Exploring Health Service Underutilization: A Process Evaluation of the Newcomer Women’s Health Clinic
Authors
Madeline Chan
Caitlin Johnston
Andrea Bever
Publication date
01-08-2018
Publisher
Springer US
Published in
Journal of Immigrant and Minority Health / Issue 4/2018
Print ISSN: 1557-1912
Electronic ISSN: 1557-1920
DOI
https://doi.org/10.1007/s10903-017-0616-2

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