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Journal of Immigrant and Minority Health
Published in: Journal of Immigrant and Minority Health 4/2016

01-08-2016 | Original Paper

Measurement of Perceived and Technical Quality of Care for Depression in Racially and Ethnically Diverse Groups

Authors: H. Stephen Leff, Clifton Chow, Dow A. Wieman, Laysha Ostrow, Dharma E. Cortés, Treniece Harris

Published in: Journal of Immigrant and Minority Health | Issue 4/2016

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Abstract

Measurement of patient satisfaction is now considered essential for providing patient centered care and is an important tool for addressing health care disparities. However, little is known about how ethnically and racially diverse (ERD) groups differ in how they perceive quality, and widely used instruments for measuring perceived quality give little attention to cultural elements of care. This study examined the relationship between the culturally determined beliefs and expectations of four ERD groups (African Americans, Latinos, Portuguese-speakers, and Haitians, total N = 160) and the technical quality of treatment for depression provided in four “culturally-specific” primary care clinics. Using data from the Experiences of Care and Health Outcomes survey, chart reviews and focus groups, the study addressed a set of questions related to the psychometric properties of perceived care measures and the technical quality of care. The groups differed in preferred cultural elements except all preferred inclusion of religion. They did not differ in overall perceived quality. Technical quality was higher for Portuguese and Haitians than for African Americans and Latinos. Implications of group differences for measuring quality are discussed.
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Metadata
Title
Measurement of Perceived and Technical Quality of Care for Depression in Racially and Ethnically Diverse Groups
Authors
H. Stephen Leff
Clifton Chow
Dow A. Wieman
Laysha Ostrow
Dharma E. Cortés
Treniece Harris
Publication date
01-08-2016
Publisher
Springer US
Published in
Journal of Immigrant and Minority Health / Issue 4/2016
Print ISSN: 1557-1912
Electronic ISSN: 1557-1920
DOI
https://doi.org/10.1007/s10903-015-0286-x

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