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Administration and Policy in Mental Health and Mental Health Services Research

Published in:

01-03-2019 | Original Article

Service Coordination by Public Sector Managers in a Human Service Contracting Environment

Authors: Bowen McBeath, Emmeline Chuang, Sarah Carnochan, Michael J. Austin, Marla Stuart

Published in: Administration and Policy in Mental Health and Mental Health Services Research | Issue 2/2019

Abstract

Despite emerging evidence of contracting for evidence-based practices (EBP), little research has studied how managers lead contract-based human service delivery. A 2015 survey of 193 managers from five San Francisco Bay Area county human service departments examined the relationship between contract-based service coordination (i.e., structuring cross-sector services, coordinating client referrals and eligibility, overseeing EBP implementation) and the predictors of managerial role, involvement, and boundary spanning. Multivariate regression results suggested that county managers identified fewer service coordination challenges if they were at the executive and program levels, had greater contract involvement, and engaged in contract-focused boundary spanning. In conclusion, we underscore the organizational and managerial dimensions of contract-based service delivery.

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Title: Service Coordination by Public Sector Managers in a Human Service Contracting Environment
Authors: Bowen McBeath
Emmeline Chuang
Sarah Carnochan
Michael J. Austin
Marla Stuart
Publication date: 01-03-2019
Publisher: Springer US
Published in: Administration and Policy in Mental Health and Mental Health Services Research / Issue 2/2019
Print ISSN: 0894-587X
Electronic ISSN: 1573-3289
DOI: https://doi.org/10.1007/s10488-018-0899-1

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