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Administration and Policy in Mental Health and Mental Health Services Research

Published in:

01-01-2015 | Original Article

Burnout and Self-Reported Quality of Care in Community Mental Health

Authors: Michelle P. Salyers, Sadaaki Fukui, Angela L. Rollins, Ruth Firmin, Timothy Gearhart, James P. Noll, Stacy Williams, C. J. Davis

Published in: Administration and Policy in Mental Health and Mental Health Services Research | Issue 1/2015

Abstract

Staff burnout is widely believed to be problematic in mental healthcare, but few studies have linked burnout directly with quality of care. The purpose of this study was to examine the relationship between burnout and a newly developed scale for quality of care in a sample of community mental health workers (N = 113). The Self-Reported Quality of Care scale had three distinct factors (Client-Centered Care, General Work Conscientiousness, and Low Errors), with good internal consistency. Burnout, particularly personal accomplishment, and to a lesser extent depersonalization, were predictive of overall self-rated Quality of Care, over and above background variables.

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Title: Burnout and Self-Reported Quality of Care in Community Mental Health
Authors: Michelle P. Salyers
Sadaaki Fukui
Angela L. Rollins
Ruth Firmin
Timothy Gearhart
James P. Noll
Stacy Williams
C. J. Davis
Publication date: 01-01-2015
Publisher: Springer US
Published in: Administration and Policy in Mental Health and Mental Health Services Research / Issue 1/2015
Print ISSN: 0894-587X
Electronic ISSN: 1573-3289
DOI: https://doi.org/10.1007/s10488-014-0544-6

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Burnout and Self-Reported Quality of Care in Community Mental Health

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