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Social Psychiatry and Psychiatric Epidemiology
Published in: Social Psychiatry and Psychiatric Epidemiology 11/2007

01-11-2007 | ORIGINAL PAPER

The development of the child and adolescent versions of the Verona Service Satisfaction Scale (CAMHSSS)

Authors: Agnes K. Ayton, MD, MRCPsych, M.Med.Sc, Michael P. Mooney, B.Ed, M.Sc, Kate Sillifant, MRCPsych, M.Med.Sc, MD, Jonathan Powls, BSc, M.Sc, Hufrize Rasool, MRCPsych, M.Med.Sc

Published in: Social Psychiatry and Psychiatric Epidemiology | Issue 11/2007

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Abstract

Background

There is a shortage of comprehensive and validated instruments to measure satisfaction with Child and Adolescent Mental Health Services (CAMHS). This study chose the Verona Service Satisfaction Scale (VSSS as a template for the development of a new CAMHS Satisfaction Scale (CAMHSSS).

Method

The new questionnaires were developed by involving service users and members of the multidisciplinary team in several stages. The psychometric qualities of the 39-item draft were tested on a random sample.

Results

A total of 56 adolescents and 104 parents participated in the study. The acceptability of the questionnaires was excellent, and internal consistency was high. Test-retest reliability was between substantial to moderate for individual items, and high for the seven dimension and the final versions of the scale. The questionnaires differentiated well between satisfied and dissatisfied service users.

Conclusions

Two versions were generated to measure service satisfaction among outpatients (CAMHSSS-39 and 20) and one for inpatients and day-patients (CAMHSSS-Unit). All have good psychometric properties and can be recommended for future studies.
Appendix
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Metadata
Title
The development of the child and adolescent versions of the Verona Service Satisfaction Scale (CAMHSSS)
Authors
Agnes K. Ayton, MD, MRCPsych, M.Med.Sc
Michael P. Mooney, B.Ed, M.Sc
Kate Sillifant, MRCPsych, M.Med.Sc, MD
Jonathan Powls, BSc, M.Sc
Hufrize Rasool, MRCPsych, M.Med.Sc
Publication date
01-11-2007
Publisher
D. Steinkopff-Verlag
Published in
Social Psychiatry and Psychiatric Epidemiology / Issue 11/2007
Print ISSN: 0933-7954
Electronic ISSN: 1433-9285
DOI
https://doi.org/10.1007/s00127-007-0241-9

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