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Pediatric Radiology
Published in: Pediatric Radiology 5/2024

07-02-2024 | Pediatric Radiology | Review

Communicating difficult news in pediatric radiology

Authors: Jonathan S. Ebelhar, Katharine E. Brock

Published in: Pediatric Radiology | Issue 5/2024

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Abstract

Effective communication is an important aspect of providing quality healthcare. Radiology staff may be called upon to communicate results, even when it is difficult. Simple, efficient communication models can be learned to reduce clinician distress and support patients and families through stressful times. These practical tips ensure essential communication elements are met, including assessing patient and family perspectives, clearly delivering medical information, responding with empathy, and collaborating around next steps. Models such as “Ask-Tell-Ask,” “SPIKES,” and “NURSE” can be used to disclose results, communicate serious news, and respond to emotion. Lastly, clinicians can also utilize “I wish… I worry… I wonder” statements to align with a patient’s hopes and acknowledge a family’s concerns, ultimately allowing healthcare professionals to support and guide families through challenging situations.

Graphical abstract

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Metadata
Title
Communicating difficult news in pediatric radiology
Authors
Jonathan S. Ebelhar
Katharine E. Brock
Publication date
07-02-2024
Publisher
Springer Berlin Heidelberg
Published in
Pediatric Radiology / Issue 5/2024
Print ISSN: 0301-0449
Electronic ISSN: 1432-1998
DOI
https://doi.org/10.1007/s00247-024-05861-4

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