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BMC Health Services Research
Published in: BMC Health Services Research 1/2024

Open Access 01-12-2024 | Research

Hospital performance evaluation indicators: a scoping review

Authors: Shirin Alsadat Hadian, Reza Rezayatmand, Nasrin Shaarbafchizadeh, Saeedeh Ketabi, Ahmad Reza Pourghaderi

Published in: BMC Health Services Research | Issue 1/2024

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Abstract

Background

Hospitals are the biggest consumers of health system budgets and hence measuring hospital performance by quantitative or qualitative accessible and reliable indicators is crucial. This review aimed to categorize and present a set of indicators for evaluating overall hospital performance.

Methods

We conducted a literature search across three databases, i.e., PubMed, Scopus, and Web of Science, using possible keyword combinations. We included studies that explored hospital performance evaluation indicators from different dimensions.

Results

We included 91 English language studies published in the past 10 years. In total, 1161 indicators were extracted from the included studies. We classified the extracted indicators into 3 categories, 14 subcategories, 21 performance dimensions, and 110 main indicators. Finally, we presented a comprehensive set of indicators with regard to different performance dimensions and classified them based on what they indicate in the production process, i.e., input, process, output, outcome and impact.

Conclusion

The findings provide a comprehensive set of indicators at different levels that can be used for hospital performance evaluation. Future studies can be conducted to validate and apply these indicators in different contexts. It seems that, depending on the specific conditions of each country, an appropriate set of indicators can be selected from this comprehensive list of indicators for use in the performance evaluation of hospitals in different settings.
Appendix
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Metadata
Title
Hospital performance evaluation indicators: a scoping review
Authors
Shirin Alsadat Hadian
Reza Rezayatmand
Nasrin Shaarbafchizadeh
Saeedeh Ketabi
Ahmad Reza Pourghaderi
Publication date
01-12-2024
Publisher
BioMed Central
Published in
BMC Health Services Research / Issue 1/2024
Electronic ISSN: 1472-6963
DOI
https://doi.org/10.1186/s12913-024-10940-1

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