Skip to main content
Top
Published in: BMC Health Services Research 1/2013

Open Access 01-12-2013 | Research article

Healthcare technologies, quality improvement programs and hospital organizational culture in Canadian hospitals

Authors: Rajesh K Tyagi, Lori Cook, John Olson, James Belohlav

Published in: BMC Health Services Research | Issue 1/2013

Login to get access

Abstract

Background

Healthcare technology and quality improvement programs have been identified as a means to influence healthcare costs and healthcare quality in Canada. This study seeks to identify whether the ability to implement healthcare technology by a hospital was related to usage of quality improvement programs within the hospital and whether the culture within a hospital plays a role in the adoption of quality improvement programs.

Methods

A cross-sectional study of Canadian hospitals was conducted in 2010. The sample consisted of hospital administrators that were selected by provincial review boards. The questionnaire consisted of 3 sections: 20 healthcare technology items, 16 quality improvement program items and 63 culture items.

Results

Rasch model analysis revealed that a hierarchy existed among the healthcare technologies based upon the difficulty of implementation. The results also showed a significant relationship existed between the ability to implement healthcare technologies and the number of quality improvement programs adopted. In addition, culture within a hospital served a mediating role in quality improvement programs adoption.

Conclusions

Healthcare technologies each have different levels of difficulty. As a consequence, hospitals need to understand their current level of capability before selecting a particular technology in order to assess the level of resources needed. Further the usage of quality improvement programs is related to the ability to implement technology and the culture within a hospital.
Appendix
Available only for authorised users
Literature
2.
go back to reference Eisen B, Björnberg A: Euro-Canada Health Consumer Index. 2010, Winnipeg: Frontier Centre for Public Policy Eisen B, Björnberg A: Euro-Canada Health Consumer Index. 2010, Winnipeg: Frontier Centre for Public Policy
3.
go back to reference Snowdon A, Shell J, Leitch K: Innovation Takes Leadership: Opportunities and Challenges for Canada's Health Care System. 2010, Toronto: Ivey School Snowdon A, Shell J, Leitch K: Innovation Takes Leadership: Opportunities and Challenges for Canada's Health Care System. 2010, Toronto: Ivey School
4.
go back to reference Blendon RJ, Schoen C, DesRoches CM, Osborn R, Zapert K, Raleigh E: Confronting competing demands to improve quality: a five-country hospital survey. Health Aff. 2004, 23 (3): 119-135. 10.1377/hlthaff.23.3.119.CrossRef Blendon RJ, Schoen C, DesRoches CM, Osborn R, Zapert K, Raleigh E: Confronting competing demands to improve quality: a five-country hospital survey. Health Aff. 2004, 23 (3): 119-135. 10.1377/hlthaff.23.3.119.CrossRef
5.
go back to reference Bobinski MA: The health insurance debate in Canada: lessons for the United States. Conn Ins L J. 2007, 14 (2): 341-375. Bobinski MA: The health insurance debate in Canada: lessons for the United States. Conn Ins L J. 2007, 14 (2): 341-375.
6.
go back to reference Baker GR, Norton PG, Flintoft V, Blais R, Brown A, Cox J, Etchells E, Ghali WA, Hébert P, Majumdar SR, O’Beirne M, Palacios-Derflingher L, Reid RJ, Sheps S, Tamblyn R: The Canadian adverse events study: the incidence of adverse events among hospital patients in Canada. Can Med Assoc J (CMAJ). 2004, 170 (11): 1678-1686. 10.1503/cmaj.1040498.CrossRef Baker GR, Norton PG, Flintoft V, Blais R, Brown A, Cox J, Etchells E, Ghali WA, Hébert P, Majumdar SR, O’Beirne M, Palacios-Derflingher L, Reid RJ, Sheps S, Tamblyn R: The Canadian adverse events study: the incidence of adverse events among hospital patients in Canada. Can Med Assoc J (CMAJ). 2004, 170 (11): 1678-1686. 10.1503/cmaj.1040498.CrossRef
7.
go back to reference Morgan MW: In pursuit of a safe Canadian healthcare system. HlthcPapers. 2004, 5 (3): 10-26. Morgan MW: In pursuit of a safe Canadian healthcare system. HlthcPapers. 2004, 5 (3): 10-26.
8.
go back to reference Adler PS, Kwon SW, Riley P, Signer J, Lee B, Satrasala R: Performance improvement capability: keys to accelerating performance improvement in hospitals. Calif Manage Rev. 2003, 45 (2): 12-33. 10.2307/41166163.CrossRef Adler PS, Kwon SW, Riley P, Signer J, Lee B, Satrasala R: Performance improvement capability: keys to accelerating performance improvement in hospitals. Calif Manage Rev. 2003, 45 (2): 12-33. 10.2307/41166163.CrossRef
9.
go back to reference Upperman JS, Staley P, Friend K, Neches W, Kazimer D, Benes J, Wiener ES: The impact of hospital wide computerized physician order entry on medical errors in a pediatric hospital. J Pediatr Surg. 2005, 40 (1): 57-59. 10.1016/j.jpedsurg.2004.09.024.CrossRefPubMed Upperman JS, Staley P, Friend K, Neches W, Kazimer D, Benes J, Wiener ES: The impact of hospital wide computerized physician order entry on medical errors in a pediatric hospital. J Pediatr Surg. 2005, 40 (1): 57-59. 10.1016/j.jpedsurg.2004.09.024.CrossRefPubMed
10.
go back to reference Kaushal R, Shojania KG, Bates DW: Effects of computerized physician order entry and clinical decision support systems on medication safety: a systematic review. Arch Intern Med. 2003, 163: 1409-1416. 10.1001/archinte.163.12.1409.CrossRefPubMed Kaushal R, Shojania KG, Bates DW: Effects of computerized physician order entry and clinical decision support systems on medication safety: a systematic review. Arch Intern Med. 2003, 163: 1409-1416. 10.1001/archinte.163.12.1409.CrossRefPubMed
11.
go back to reference Olson JR, Belohlav JA, Cook LS: A Rasch model analysis of technology usage in Minnesota hospitals. Int J Med Inform. 2012, 81 (8): 527-538. 10.1016/j.ijmedinf.2012.01.008.CrossRefPubMed Olson JR, Belohlav JA, Cook LS: A Rasch model analysis of technology usage in Minnesota hospitals. Int J Med Inform. 2012, 81 (8): 527-538. 10.1016/j.ijmedinf.2012.01.008.CrossRefPubMed
12.
go back to reference Shortell SM, O’Brien JL, Carman JM, Foster RW, Hughes EFX, Boerstler H, O’Connor EJ: Assessing the impact of continuous quality improvement/total quality management: concept versus implementation. Health Serv Res. 1995, 30 (2): 377-401.PubMedPubMedCentral Shortell SM, O’Brien JL, Carman JM, Foster RW, Hughes EFX, Boerstler H, O’Connor EJ: Assessing the impact of continuous quality improvement/total quality management: concept versus implementation. Health Serv Res. 1995, 30 (2): 377-401.PubMedPubMedCentral
13.
go back to reference van den Heuvel J, Bogers AJ, Does RJ, van Dijk SL, Berg M: Quality management: does it pay off?. Qual Manage Health Care. 2006, 15 (3): 137-149. 10.1097/00019514-200607000-00003.CrossRef van den Heuvel J, Bogers AJ, Does RJ, van Dijk SL, Berg M: Quality management: does it pay off?. Qual Manage Health Care. 2006, 15 (3): 137-149. 10.1097/00019514-200607000-00003.CrossRef
14.
go back to reference Taner MT, Sezen B: An application of six sigma methodology to turnover intentions in health care. Int J Health Care Qual Assur. 2009, 22 (3): 252-265. 10.1108/09526860910953520.CrossRefPubMed Taner MT, Sezen B: An application of six sigma methodology to turnover intentions in health care. Int J Health Care Qual Assur. 2009, 22 (3): 252-265. 10.1108/09526860910953520.CrossRefPubMed
15.
go back to reference Mazzocato P, Holden RJ, Brommels M, Aronsson H, Bäckman U, Elg M, Thor J: How does lean work in emergency care? a case study of a lean-inspired intervention at the Astrid Lindgren children's hospital, Stockholm, Sweden. BMC Health Serv Res. 2012, 12: 28-40. 10.1186/1472-6963-12-28.CrossRefPubMedPubMedCentral Mazzocato P, Holden RJ, Brommels M, Aronsson H, Bäckman U, Elg M, Thor J: How does lean work in emergency care? a case study of a lean-inspired intervention at the Astrid Lindgren children's hospital, Stockholm, Sweden. BMC Health Serv Res. 2012, 12: 28-40. 10.1186/1472-6963-12-28.CrossRefPubMedPubMedCentral
16.
go back to reference Olson JR, Belohlav JA, Cook LS, Hays JM: Examining quality improvement programs: the case of Minnesota hospitals. Health Serv Res. 2008, 43 (5p2): 1781-1786. 10.1111/j.1475-6773.2008.00904.x.CrossRef Olson JR, Belohlav JA, Cook LS, Hays JM: Examining quality improvement programs: the case of Minnesota hospitals. Health Serv Res. 2008, 43 (5p2): 1781-1786. 10.1111/j.1475-6773.2008.00904.x.CrossRef
17.
go back to reference Khatri N, Halbesleben JRB, Petroski GF, Meyer W: Relationship between management philosophy and clinical outcomes. Health Care Manage R. 2007, 32 (2): 128-139. 10.1097/01.HMR.0000267789.17309.18.CrossRef Khatri N, Halbesleben JRB, Petroski GF, Meyer W: Relationship between management philosophy and clinical outcomes. Health Care Manage R. 2007, 32 (2): 128-139. 10.1097/01.HMR.0000267789.17309.18.CrossRef
18.
go back to reference Stock GN, McFadden KL, Gowen CR: Organizational culture, critical success factors, and the reduction of hospital errors. Int J Prod Econ. 2007, 106 (2): 368-392. 10.1016/j.ijpe.2006.07.005.CrossRef Stock GN, McFadden KL, Gowen CR: Organizational culture, critical success factors, and the reduction of hospital errors. Int J Prod Econ. 2007, 106 (2): 368-392. 10.1016/j.ijpe.2006.07.005.CrossRef
19.
go back to reference Belohlav JA, Cook LS, Olson JR, Drehmer DE: Core values in hospitals: a comparative study. Qual Manage J. 2010, 7 (4): 36-50. Belohlav JA, Cook LS, Olson JR, Drehmer DE: Core values in hospitals: a comparative study. Qual Manage J. 2010, 7 (4): 36-50.
20.
go back to reference Lok P, Rhodes J, Westwood B: The mediating role of organizational subcultures in health care organizations. J Health Manage Organ. 2011, 25 (5): 506-525.CrossRef Lok P, Rhodes J, Westwood B: The mediating role of organizational subcultures in health care organizations. J Health Manage Organ. 2011, 25 (5): 506-525.CrossRef
21.
go back to reference van Dyck C, Frese M, Baer M, Sonnentag S: Organizational error management culture and its impact on performance: a two-study replication. J Appl Psychol. 2005, 90 (6): 1228-1240.CrossRefPubMed van Dyck C, Frese M, Baer M, Sonnentag S: Organizational error management culture and its impact on performance: a two-study replication. J Appl Psychol. 2005, 90 (6): 1228-1240.CrossRefPubMed
22.
go back to reference Lin HE, McDonough EF: Investigating the role of leadership and organizational culture in fostering innovation ambidexterity. IEEE T Eng Manage. 2011, 58 (3): 497-509.CrossRef Lin HE, McDonough EF: Investigating the role of leadership and organizational culture in fostering innovation ambidexterity. IEEE T Eng Manage. 2011, 58 (3): 497-509.CrossRef
23.
go back to reference Rasch G: Probabilistic Models for Intelligence and Attainment Tests. 1980/1960, Chicago, IL: University of Chicago Press Rasch G: Probabilistic Models for Intelligence and Attainment Tests. 1980/1960, Chicago, IL: University of Chicago Press
24.
go back to reference Borsboom DG, Mellenbergh J, Japp VH: The theoretical status of latent variables. Psychol Rev. 2003, 110 (2): 203-219.CrossRefPubMed Borsboom DG, Mellenbergh J, Japp VH: The theoretical status of latent variables. Psychol Rev. 2003, 110 (2): 203-219.CrossRefPubMed
25.
go back to reference Bond TG, Fox CM: Applying the Rasch Model: Fundamental Measurement in the Human Sciences. 2007, Mahwah, NJ: Lawrence Erlbaum Associates Bond TG, Fox CM: Applying the Rasch Model: Fundamental Measurement in the Human Sciences. 2007, Mahwah, NJ: Lawrence Erlbaum Associates
26.
go back to reference Wright BD, Linacre JM: Rasch model derived from objectivity. Rasch Meas T. 1987, 1 (1): 5-6. Wright BD, Linacre JM: Rasch model derived from objectivity. Rasch Meas T. 1987, 1 (1): 5-6.
27.
go back to reference Drehmer DE, Belohlav JA, Coye RC: An exploration of employee participation using a scaling approach. Group Organ Manage. 2000, 25 (4): 397-418. 10.1177/1059601100254005.CrossRef Drehmer DE, Belohlav JA, Coye RC: An exploration of employee participation using a scaling approach. Group Organ Manage. 2000, 25 (4): 397-418. 10.1177/1059601100254005.CrossRef
28.
go back to reference Andrich D: Rasch Models for Measurement. 1988, Newbury Park, CA: Sage PublicationsCrossRef Andrich D: Rasch Models for Measurement. 1988, Newbury Park, CA: Sage PublicationsCrossRef
29.
30.
go back to reference Linacre LM: Detecting multidimensionality: which residual data-type works best?. J Out Meas. 1998, 2 (3): 266-283. Linacre LM: Detecting multidimensionality: which residual data-type works best?. J Out Meas. 1998, 2 (3): 266-283.
31.
go back to reference Wright BD, Masters GN: Rating Scale Analysis. 1982, Chicago, IL: MESA Press Wright BD, Masters GN: Rating Scale Analysis. 1982, Chicago, IL: MESA Press
32.
go back to reference Linacre LM: What do infit and outfit, mean-square and standardized mean?. Rasch Meas T. 2002, 16 (2): 878. Linacre LM: What do infit and outfit, mean-square and standardized mean?. Rasch Meas T. 2002, 16 (2): 878.
33.
go back to reference Linacre LM: Size vs. significance: standardized chi-square fit statistic. Rasch Meas T. 2003, 17 (1): 918. Linacre LM: Size vs. significance: standardized chi-square fit statistic. Rasch Meas T. 2003, 17 (1): 918.
34.
go back to reference Kenny DA, Kashy DA, Bolger N: Data analysis in social psychology. The handbook of social psychology, Volume 2. Edited by: Gilbert D, Fiske S, Lindzey G. 1998, Boston, MA: McGraw-Hill, 233-265. 4 Kenny DA, Kashy DA, Bolger N: Data analysis in social psychology. The handbook of social psychology, Volume 2. Edited by: Gilbert D, Fiske S, Lindzey G. 1998, Boston, MA: McGraw-Hill, 233-265. 4
36.
go back to reference Zhu K: The complementarity of information technology infrastructure and E-commerce capability: a resource-based assessment of their business value. J Manage Inform Syst. 2004, 21 (1): 167-202. Zhu K: The complementarity of information technology infrastructure and E-commerce capability: a resource-based assessment of their business value. J Manage Inform Syst. 2004, 21 (1): 167-202.
37.
go back to reference Zollo M, Winter SG: Deliberate learning and the evolution of dynamic capabilities. Organ Sci. 2002, 13 (3): 339-351. 10.1287/orsc.13.3.339.2780.CrossRef Zollo M, Winter SG: Deliberate learning and the evolution of dynamic capabilities. Organ Sci. 2002, 13 (3): 339-351. 10.1287/orsc.13.3.339.2780.CrossRef
38.
go back to reference Winter SG: Understanding dynamic capabilities. Strateg Manage J. 2003, 24 (10): 991-995. 10.1002/smj.318.CrossRef Winter SG: Understanding dynamic capabilities. Strateg Manage J. 2003, 24 (10): 991-995. 10.1002/smj.318.CrossRef
39.
go back to reference Cohen WM, Levinthal DA: Absorptive capacity: a new perspective on learning and innovation. Admin Sci Quart. 1990, 35 (1): 128-152. 10.2307/2393553.CrossRef Cohen WM, Levinthal DA: Absorptive capacity: a new perspective on learning and innovation. Admin Sci Quart. 1990, 35 (1): 128-152. 10.2307/2393553.CrossRef
40.
go back to reference Dierickx I, Cool K: Asset stock accumulation and sustainability of competitive advantage. Manage Sci. 1989, 35 (12): 1504-1514. 10.1287/mnsc.35.12.1504.CrossRef Dierickx I, Cool K: Asset stock accumulation and sustainability of competitive advantage. Manage Sci. 1989, 35 (12): 1504-1514. 10.1287/mnsc.35.12.1504.CrossRef
41.
go back to reference Lieberman MB, Montgomery DB: First-mover advantages. Strateg Manage J. 1998, 9: 41-58.CrossRef Lieberman MB, Montgomery DB: First-mover advantages. Strateg Manage J. 1998, 9: 41-58.CrossRef
42.
go back to reference van Lent WAM, Sanders EM, van Harten WH: Exploring improvements in patient logistics in Dutch hospitals with a survey. BMC Health Serv Res. 2012, 12: 232-10.1186/1472-6963-12-232.CrossRefPubMedPubMedCentral van Lent WAM, Sanders EM, van Harten WH: Exploring improvements in patient logistics in Dutch hospitals with a survey. BMC Health Serv Res. 2012, 12: 232-10.1186/1472-6963-12-232.CrossRefPubMedPubMedCentral
43.
go back to reference Yasin MM, Zimmerer LW, Miller P, Zimmerer TW: An empirical investigation of the effectiveness of contemporary managerial philosophies in a hospital operational setting. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2002, 15 (6): 268-276. 10.1108/09526860210442038.CrossRefPubMed Yasin MM, Zimmerer LW, Miller P, Zimmerer TW: An empirical investigation of the effectiveness of contemporary managerial philosophies in a hospital operational setting. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2002, 15 (6): 268-276. 10.1108/09526860210442038.CrossRefPubMed
44.
go back to reference Chaudhry B, Wang J, Wu S, Maglione M, Mojica W, Roth E, Morton SC, Shekelle PG: Systematic review: impact of health information technology on quality, efficiency, and costs of medical care. Ann Intern Med. 2006, 144: E12-E22.CrossRef Chaudhry B, Wang J, Wu S, Maglione M, Mojica W, Roth E, Morton SC, Shekelle PG: Systematic review: impact of health information technology on quality, efficiency, and costs of medical care. Ann Intern Med. 2006, 144: E12-E22.CrossRef
45.
go back to reference Baldrige National Quality Program: Health care criteria for performance excellence. 2009-2010, Gaithersburg, MD: National Institute of Standards and Technology Baldrige National Quality Program: Health care criteria for performance excellence. 2009-2010, Gaithersburg, MD: National Institute of Standards and Technology
46.
go back to reference Baldrige National Quality Program: Health care criteria for performance excellence. 2007-2008, Gaithersburg, MD: National Institute of Standards and Technology Baldrige National Quality Program: Health care criteria for performance excellence. 2007-2008, Gaithersburg, MD: National Institute of Standards and Technology
Metadata
Title
Healthcare technologies, quality improvement programs and hospital organizational culture in Canadian hospitals
Authors
Rajesh K Tyagi
Lori Cook
John Olson
James Belohlav
Publication date
01-12-2013
Publisher
BioMed Central
Published in
BMC Health Services Research / Issue 1/2013
Electronic ISSN: 1472-6963
DOI
https://doi.org/10.1186/1472-6963-13-413

Other articles of this Issue 1/2013

BMC Health Services Research 1/2013 Go to the issue