Published in:
01-01-2010
Development of a Model and Measure of Process-Oriented Quality of Care for Substance Abuse Treatment
Authors:
Fred A. Mael, PhD, Patrick Gavan O’Shea, PhD, Mark Alan Smith, PhD, Andrea Seidner Burling, PhD, Kristin L. Carman, PhD, Amie Haas, PhD, Kelly S. Rogers, BA
Published in:
The Journal of Behavioral Health Services & Research
|
Issue 1/2010
Login to get access
Abstract
The development of a detailed model of substance-abuse treatment (SAT) staff performance is described. The model describes the key behaviors of SAT staff. Specifically, researchers used the critical incident technique to develop the model, which includes a total of 15 dimensions, nested under four meta-dimensions: providing clinical services, employee citizenship behaviors, providing clinical support, and managerial behavior. Development and validation of a measure based on the model are also described. More than 600 SAT staff members in 51 SAT agencies completed the new measure. Factor analyses supported the measure’s hypothesized dimensional structure; high internal consistency reliabilities were observed for all scales; and interrater agreement metrics indicated an acceptable level of within-agency agreement. Moreover, the measure correlated in expected and theoretically consistent ways with measures of job satisfaction and other job-related opinions.