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The Journal of Behavioral Health Services & Research

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Open Access 14-07-2022 | Care

The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis

Authors: Rachel E. Brimelow, MMedRes, Aneline Amalathas, MD, Elizabeth Beattie, RN, PhD, FGSA, Gerard Byrne, PhD, FRANZCP, MBBS, Nadeeka N. Dissanayaka, PhD

Published in: The Journal of Behavioral Health Services & Research | Issue 1/2023

Abstract

Performance management of mental health services (MHS) through quality reporting of strategic indicators and goals is essential to improve efficiency and quality of care. One such method is the balanced scorecard (BSC). This integrative review of peer-reviewed and industry implemented BSCs in MHS aims to inform future development of a more comprehensive mental health–focused benchmarking tool. A two-part systematic literature search consisted of peer-reviewed published literature on MHS specific BSCs utilising the PRISMA guidelines in addition to industry published BSCs available online. A total of 17 unique BSCs were identified. A total of 434 indicators were subject to thematic analysis identifying 11 key themes: prevalence, accessibility, services provided, clinical outcomes, client satisfaction, client involvement, staff motivation, staffing levels, governance and compliance, development, and costs and revenue. These themes represented the measures that MHS believed measured key performance criteria in alignment with their organisational objectives.

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Title: The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis
Authors: Rachel E. Brimelow, MMedRes
Aneline Amalathas, MD
Elizabeth Beattie, RN, PhD, FGSA
Gerard Byrne, PhD, FRANZCP, MBBS
Nadeeka N. Dissanayaka, PhD
Publication date: 14-07-2022
Publisher: Springer US
Keyword: Care
Published in: The Journal of Behavioral Health Services & Research / Issue 1/2023
Print ISSN: 1094-3412
Electronic ISSN: 2168-6793
DOI: https://doi.org/10.1007/s11414-022-09806-3

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The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis

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