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Journal of Public Health

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01-08-2021 | Care | Original Article

Comparing public and private hospitals’ service quality

Authors: Arwa Alumran, Hanadi Almutawa, Zainab Alzain, Arwa Althumairi, Nauman Khalid

Published in: Journal of Public Health | Issue 4/2021

Abstract

Background

Saudi Arabia’s health care system has undergone major changes in recent years to enhance the quality of the services it renders to the community. This study is designed to measure the quality of health care services from the patients’ perspective and to compare the service quality of public and private hospitals in the eastern region of Saudi Arabia.

Methods

The study has a quantitative cross-sectional design, with a questionnaire based on the SERVQUAL dimensional model. It was a random sample of 258 inpatients at private and public hospitals in Eastern Saudi Arabia.

Results

Patients at private hospitals perceived a higher level of quality of the health care services (t = 3.390, p < 0.01).

Conclusions

Further research on the financial and leadership dimensions of health care quality will contribute to improved planning for health care services.

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Title: Comparing public and private hospitals’ service quality
Authors: Arwa Alumran
Hanadi Almutawa
Zainab Alzain
Arwa Althumairi
Nauman Khalid
Publication date: 01-08-2021
Publisher: Springer Berlin Heidelberg
Keyword: Care
Published in: Journal of Public Health / Issue 4/2021
Print ISSN: 2198-1833
Electronic ISSN: 1613-2238
DOI: https://doi.org/10.1007/s10389-019-01188-9

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Comparing public and private hospitals’ service quality

Abstract

Background

Methods

Results

Conclusions

Keynote webinar | Spotlight on medication adherence

Springer Medicine

Abstract

Background

Methods

Results

Conclusions

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