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A retrospective look at PD projects

Published:01 June 1993Publication History
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References

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  1. A retrospective look at PD projects

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      Thomas C. Richards

      Participatory design (PD) is the empowerment of users so that they can co-determine the design and participate in the development of information systems. It involves the users of information systems as central actors in the information systems development process. This approach contrasts with the more common involvement of users as an information resource. The paper reports the findings of ten PD projects completed during the last 20 years and the current status of the systems developed by these projects. Most of the projects were conducted in European countries. Information was solicited from the original participants in PD projects that were reported on at various conferences during the last ten years. The authors found that “under appropriate conditions users are capable of participating actively and effectively in information systems development.” An increased competence with new technology and higher self-confidence were observed in the participants in the PD projects. Unfortunately, the authors found that concept of PD was not self-sustaining; after the initial projects, most organizations did not continue to use this strategy in the design of new information systems. The design of information systems is a complex process involving technology and multiple levels of organization. It is highly dependent on the organizational contexts within which the project is conducted, and must be an interesting experience for the users if it is to succeed. Many of the projects studied were isolated, with few links to the mainstream design and development process used within the enterprise. The main challenge for PD is to effectively deal with the political and ideological aspects of the organization.

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        cover image Communications of the ACM
        Communications of the ACM  Volume 36, Issue 6
        Special issue Participatory Design
        June 1993
        98 pages
        ISSN:0001-0782
        EISSN:1557-7317
        DOI:10.1145/153571
        Issue’s Table of Contents

        Copyright © 1993 ACM

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        • Published: 1 June 1993

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