Jakob Nielsen
Jonathan Levy
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Index Terms
- Measuring usability: preference vs. performance
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Reviews
Richard A. Baker
Nielsen and Levy describe a metastudy comparing the measured usability of subjective preferences and objective performance. The paper is very disappointing in its content. Much of the text concentrates on describing how the meta study was conducted. Little discussion of the results is included, and the conclusion is weak. The reader would better spend her or his time reading Nielsen's paper [1] for general information on enhancing usability, or reading some of the specific studies referenced in this paper.
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