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Communication soignant-soigné

Communication in clinical settings

  • Revue de la Littérature / Literature Review
  • Published:
Douleur et Analgésie

Résumé

La communication fait partie intégrante de la relation de soin. Mais, quelle attention portons-nous aux mots que nous utilisons au quotidien dans nos interactions ? Dans cet article, nous n’avons pas la prétention de faire un exposé exhaustif sur la communication thérapeutique. Nous invitons le lecteur à observer un regard critique sur nos échanges verbaux et non verbaux. Nous montrons notamment comment les mots peuvent être porteurs de suggestions négatives et avoir un « effet nocebo » et comment l’apprentissage de compétences communicationnelles constitue un outil puissant permettant d’améliorer la qualité des soins et le bienêtre au travail.

Abstract

As healthcare providers become more experienced, many recognize that knowledge and technical skills alone are insufficient to achieve true mastery. Communication is an essential skill in health care and is an integral part of our relationship with patients and colleagues. But how much attention do we pay to the words we use in our daily interactions? In this article, we do not pretend to make an exhaustive presentation on health communication.We show, in particular, how words can carry negative suggestions and act as a « nocebo » and how learning communication skills is a powerful tool to ensure not only the quality of care but also the well-being at work.

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Author information

Authors and Affiliations

  1. Service d’algologie-soins palliatifs, CHU de Liège, Université de Liège, Liège, Belgique

    M.-E. Faymonville

  2. Psychologie du travail-ergonomie cognitive et intervention au travail, Faculté de psychologie, Université de Liège, Liège, Belgique

    A.-S. Nyssen

Authors
  1. M.-E. Faymonville
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  2. A.-S. Nyssen
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Correspondence to M.-E. Faymonville.

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Faymonville, ME., Nyssen, AS. Communication soignant-soigné. Douleur analg 27, 210–214 (2014). https://doi.org/10.1007/s11724-014-0399-3

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  • DOI: https://doi.org/10.1007/s11724-014-0399-3

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