Skip to main content
Top

08-06-2024 | Prenatal Care | Review Paper

Patient-Provider Satisfaction and Communication in U.S. Prenatal Care: A Systematic Review

Authors: Ophra Leyser-Whalen, Paulina A. Ambert, Alexis L. Wilson, Vianey Quaney, Francisco Estrella, Margaret Gomez, Adelle D. Monteblanco

Published in: Maternal and Child Health Journal

Login to get access

Abstract

Introduction

This is a systematic review on patient-provider satisfaction in U.S. prenatal care by addressing the following research question: What factors influence patient-provider satisfaction during prenatal care?

Methods

Thirty six online databases were searched for peer-reviewed research from February to September of 2018 using 10 key terms published in English on U.S. populations between the years 1993–2018 on the topic of provider communication skills and patient satisfaction in the prenatal context. Searches yielded 2563 articles. After duplicates were reviewed and eligibility determined, 32 articles met criteria and were included in the final content analysis. All reported study variables were entered into EXCEL, data reported in each study were analyzed by two people for inter-rater reliability and included in the qualitative content analysis. Two researchers also utilized assessment tools to assess the quality of the articles.

Results

Results indicate the importance of good patient-provider communication, that patients have a need for more information on a plethora of topics, and that Hispanic and African American women reported less satisfaction.

Discussion

We recommend that future studies measure potentially significant themes not adequately present in the reviewed studies such as practitioner demographics (e.g. gender, years of experience, or race/ethnicity), mothers under 18 years of age, inclusion of religious minorities, patients with differing immigration statuses, and patients with disabilities.
Footnotes
1
Mexican American, Cuban American, Puerto Rican, Dominican, Colombian, Salvadorian, and Guatemalan reported in sample.
 
2
No specific Hispanic ethnicity reported.
 
Literature
go back to reference Earnshaw, V. A., Rosenthal, L., Cunningham, S. D., Kershaw, T., Lewis, J., Rising, S. S., Stasko, E., Tobin, J., & Ickovics, J. R. (2016). Exploring group composition among young, urban women of color in prenatal care: Implications for satisfaction, engagement, and group attendance. Women’s Health Issues, 26(1), 1753–1759. https://doi.org/10.1016/j.whi.2015.10.007CrossRef Earnshaw, V. A., Rosenthal, L., Cunningham, S. D., Kershaw, T., Lewis, J., Rising, S. S., Stasko, E., Tobin, J., & Ickovics, J. R. (2016). Exploring group composition among young, urban women of color in prenatal care: Implications for satisfaction, engagement, and group attendance. Women’s Health Issues, 26(1), 1753–1759. https://​doi.​org/​10.​1016/​j.​whi.​2015.​10.​007CrossRef
go back to reference Green, S., & Higgins, J. P. T. (2008). Cochrane handbook for systematic reviews of interventions (pp. 11–30). Wiley-Blackwell.CrossRef Green, S., & Higgins, J. P. T. (2008). Cochrane handbook for systematic reviews of interventions (pp. 11–30). Wiley-Blackwell.CrossRef
go back to reference Ledford, C. J. W., Canzona, M. R., Womack, J. J., & Hodge, J. A. (2016). Influence of provider communication on women’s delivery expectations and birth experience appraisal: A qualitative study. Family Medicine, 48(7), 523–531.PubMed Ledford, C. J. W., Canzona, M. R., Womack, J. J., & Hodge, J. A. (2016). Influence of provider communication on women’s delivery expectations and birth experience appraisal: A qualitative study. Family Medicine, 48(7), 523–531.PubMed
go back to reference Lindsay, A. C., Wallington, S. F., Greaney, M. L., Machado, M. M. T., & De Andrade, G. P. (2017). Patient-provider communication and counseling about gestational weight gain and physical activity: A qualitative study of the perceptions and experiences of Latinas pregnant with their first child. International Journal of Environmental Research and Public Health, 14(11), 1412. https://doi.org/10.3390/ijerph14111412CrossRefPubMed Lindsay, A. C., Wallington, S. F., Greaney, M. L., Machado, M. M. T., & De Andrade, G. P. (2017). Patient-provider communication and counseling about gestational weight gain and physical activity: A qualitative study of the perceptions and experiences of Latinas pregnant with their first child. International Journal of Environmental Research and Public Health, 14(11), 1412. https://​doi.​org/​10.​3390/​ijerph14111412CrossRefPubMed
go back to reference O’Hearn, A. (2006). Deaf women’s experiences and satisfaction with prenatal care: A comparative study. Family Medicine, 38, 712–716.PubMed O’Hearn, A. (2006). Deaf women’s experiences and satisfaction with prenatal care: A comparative study. Family Medicine, 38, 712–716.PubMed
go back to reference Omar, M. A., & Schiffman, R. F. (1995). Pregnant women’s perceptions of prenatal care. Maternal-Child Nursing Journal, 23(4), 32–142. Omar, M. A., & Schiffman, R. F. (1995). Pregnant women’s perceptions of prenatal care. Maternal-Child Nursing Journal, 23(4), 32–142.
go back to reference Washington Cole, K. O., Gudzune, K. A., Bleich, S. N., Cheskin, L. J., Bennett, W. L., Cooper, L. A., & Roter, D. L. (2017). Providing prenatal care to pregnant women with overweight or obesity: Differences in provider communication and ratings of the patient-provider relationship by patient body weight. Patient Education and Counseling, 100(6), 1103–1110. https://doi.org/10.1016/j.pec.2016.12.030CrossRefPubMed Washington Cole, K. O., Gudzune, K. A., Bleich, S. N., Cheskin, L. J., Bennett, W. L., Cooper, L. A., & Roter, D. L. (2017). Providing prenatal care to pregnant women with overweight or obesity: Differences in provider communication and ratings of the patient-provider relationship by patient body weight. Patient Education and Counseling, 100(6), 1103–1110. https://​doi.​org/​10.​1016/​j.​pec.​2016.​12.​030CrossRefPubMed
Metadata
Title
Patient-Provider Satisfaction and Communication in U.S. Prenatal Care: A Systematic Review
Authors
Ophra Leyser-Whalen
Paulina A. Ambert
Alexis L. Wilson
Vianey Quaney
Francisco Estrella
Margaret Gomez
Adelle D. Monteblanco
Publication date
08-06-2024
Publisher
Springer US
Keyword
Prenatal Care
Published in
Maternal and Child Health Journal
Print ISSN: 1092-7875
Electronic ISSN: 1573-6628
DOI
https://doi.org/10.1007/s10995-024-03952-0