Lynn Callard and Alice Williams examine the development of a process that helps staff to identify the care components that are most important to patients and carers

An initiative to improve ward efficiency brought about the 15 Steps Challenge, which analyses the care provided from the patient’s perspective. This toolkit has now been harnessed to offer senior staff evidence of how well their healthcare setting is adhering to Care Quality Commission standards and is aligned with other local and national initiatives that are aimed at improving the patient experience.